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  • RightNow CRM Suite

    The RightNow CRM Suite can be tailored specifically to your needs.
    Our suite of on demand CRM software is made up of the three applications below.  Several industry solutions are also available. Find Out How

    • RightNow Service™

      RightNow Service is built around a self-learning knowledge base. It improves customer service through a multi-channel agent desktop that includes phone, chat, feedback, web self-service, and email management.

      Find Out How

    • RightNow Marketing™

      Our marketing automation application allows you to proactively communicate with your customers and fully tap the power of the web and email to enable personalized communications.

      Find Out How

    • RightNow Sales™

      RightNow Sales provides a unified view into all customer interactions, whether they are used by sales representatives or your revenue generating service agents.

      Find Out How

    • Industry Solutions

      With thousands of successful client deployments under our belt, we took those industry-specific best practices and designed them into our solutions.

      Find Out How
  • Clients & Awards

    Clients & Awards
    Discover how RightNow's 1,900 global clients deliver exceptional customer experiences while strengthening their bottom line. Find Out How

    • Client Showcase

      Browse through case studies featuring RightNow solutions in action to learn about our clients’ success stories.

      Find Out How

    • Client Awards

      Many of our clients receive recognition for their customer experience initiatives from industry-related, and even sometimes unexpected, sources.

      Find Out How
  • Technology

    Technology
    With little or no IT overhead, RightNow’s on demand CRM applications deliver quick ROI and value through faster implementations, smarter integration tools, and increased efficiencies while satisfying the most demanding business requirements. Find Out How

  • Services

    Services
    RightNow has one of the highest client retention rates in the CRM industry, thanks in large part to our great employees and time-tested processes.  Our flexible service offerings are designed to put both of these to work for you. Find Out How

  • Company

    Company
    RightNow provides on demand customer relationship management (CRM) software that helps our clients provide great customer experiences across all customer interaction points while reducing operating costs. Find Out How

RightNow CRM Suite

Knowledge Management

If knowledge is power, knowledge management is the key to fully using that power. You need tools that help you manage your knowledge base to provide timely content that responds to your customers’ changing needs. RightNow knowledge management makes the most of your knowledge base by constantly tuning itself to customer needs.

That’s right, RightNow knowledge management actually learns from customer inquiries and refines content based on what they need to know. That goes way beyond information: it’s knowledge that helps you differentiate your brand and deliver a great customer experience. Organizations such as Electronic Arts, LeapFrog, eHarmony, and the University of Houston are among the thousands that use RightNow knowledge management to make the most of their information.

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Knowledge Management

Works with these RightNow applications:

  • RightNow Service
  • RightNow Sales
  • RightNow Marketing

What Is The Knowledge Management Module?

The power of knowledge and letting your customers drive. You provide the vehicle, we put customers in the driver’s seat. Our powerful, patented, self-learning knowledge base drives the RightNow difference throughout our on demand CRM applications. The RightNow knowledge management module ensures that you—and your customers—are getting the most out of that knowledge. Integration across all communication channels—web, email, phone, and live chat—ensures that consistent information is delivered regardless of customer touchpoint. Information about your company and products is consistently disseminated and easily updated—you can even add a “freshness date.” The difference is knowledge that hones your competitive edge.

RightNow knowledge management allows your company’s internal content owners to easily update knowledge base content and monitor its use. Our natural language, artificial intelligence-based knowledge base, supporting 33 languages and dialects, tunes the presentation of answers to your customers by learning the ways they ask their questions. You’ve set the rules of the road and can easily monitor customer feedback and response while customers quickly get the answers they need. The result is a competitively differentiated customer experience. Your customers will remember how enjoyable it was to interact with your brand and may get more out of your products and services based on what they learned from the knowledge base.

By deploying institutional knowledge and best practices evenly across the frontlines of your business, you’ll provide a consistent, high-impact customer experience in a cost-effective manner.