RightNow Technologies News:

February 2010

Global CIO: CIOs Shattering Social Media Taboos, RightNow Says
(Information Week, February 24, 2010, United States)

Cloud Connect 2010 Selects Appirio as a Launch Pad Finalist
(MarketWatch, February 24, 2010, United States)

Crafting a new way to hear customer complaints
(MarketWatch, February 18, 2010, United States)

SAP CEO Apotheker Unexpectedly Leaves; Co-CEOs Named
(BusinessWeek, February 8, 2010, United States)

December 2009

Social media like Twitter change customer service
(USA Today, December 8, 2009, United States)

RightNow Talks Back To The Cloud
(Forbes.com, December 8, 2009, United States)

How the trainline.com boosted customer satisfaction and revenue
(Customer Strategy, December 8, 2009, United States)

Virtualization, Cloud Computing & Green IT Summit: Progress Report on Cloud Computing in Government
(Elemental Cloud Computing, December 8, 2009, United States)

August 2009

OpenMethods Links RightNow and Genesys to Empower Contact Centers
(TMC Net, August 27, 2009, United States)

Genesys and RightNow deliver integrated solution for customer interaction management
(Call Centre Clinic, August 26, 2009, United States)

Genesys "GValidates" OpenMethods RightNow Adapter
(Opus Research, August 26, 2009, United States)

RightNow Technologies Adds to August '09
(TMC Net, August 25, 2009, United States)

RightNow Powers RealNetworks
(Techrockies, August 24, 2009, United States)

U.S. government embraces cloud computing, SaaS
(EDL Consulting, August 24, 2009, United States)

The Government's Place in the Cloud
(eCommerce Times, August 20, 2009, United States)

GameStreamer Turns to RightNow for On Demand CRM
(TMC Net, August 15, 2009, United States)

RightNow Picked by Stamps.com
(TMC Net, August 11, 2009, United States)

Social Experience is About to Cross the Chasm
(Customer Think, August 6, 2009, United States)

July 2009

Thriving in a Down Economy - Is SaaS the Silver Bullet
(Sterling Hoffman, July 31, 2009, United States)

RightNow shows second quarter gain
(Bozeman Chronicle, July 30, 2009, United States)

DISA 'private cloud' serves as personnel system
(Defense Systems, July 27, 2009, United States)

Wielding the Technology Sword: Q&A With Overstock.com CEO Patrick Byrne
(eCommerce Times, July 24, 2009, United States)

Wielding the Technology Sword: Q&A With Overstock.com CEO Patrick Byrne
(eCommerce Times, July 24, 2009, United States)

Customer Service On Steroids
(Forbes, July 16, 2009, United States)

Social Media Policy Guidelines Can Encourage Use Outside Enterprise and Adoption Within
(Fast Forward Blog, July 12, 2009, United States)

TiVo chooses RightNow for customer support revamp
(DM News, July 8, 2009, United States)

CRM's RightNow Earns Nod from Industry Analysts
(TMC Net, July 7, 2009, United States)

RightNow Provides Web Social Monitoring and Analytics with Latest Release
(The AppGap, July 7, 2009, United States)

RightNow is Enabling Further Government Adoption of the Cloud
(Fast Forward Blog, July 7, 2009, United States)

SaaS in Public-Sector IT--Part Two of Two
(Government Technology, July 1, 2009, United States)

Making the Grade
(destinationCRM, July 1, 2009, United States)

June 2009

The Big Deal: RightNow Technologies
(Forbes, June 23, 2009, United States)

Recognize Customers as Individuals, Part 1
(Click Z Network, June 23, 2009, United States)

8 Questions To Ask Before Going Live In The Cloud
(Information Week, June 20, 2009, United States)

Tying Together Social Service and CRM
(destinationCRM, June 13, 2009, United States)

RightNow's May '09 Edition Introduces Cloud Monitoring
(destinationCRM, June 11, 2009, United States)

Social Customer Service Remains "A Breed Apart"
(destinationCRM, June 11, 2009, United States)

Ten Minutes That Mattered: Greg Gianforte
(Forbes, June 9, 2009, United States)

On-demand technology eases 'taxing' season
(EDL Consulting, June 8, 2009, United States)

Smart Social Networking For Your Small Business
(Forbes, June 6, 2009, United States)

Demand Generation Vendors Offer Few Social Media Applications
(Customer Experience Matrix, June 3, 2009, United States)

Social Media Meets Good Old-Fashioned Service
(Customer Experience Matters, June 3, 2009, United States)

Neueste Version der On-Demand-CRM-Lösung von RightNow analysiert sowohl Diskussionen in Social Networks als auch interne Kundendaten.
(CRM Forum (Germany), June 2, 2009, Germany)

CRM mit Business-Intelligence-Informationen
(SaaS-Magazin, June 2, 2009, Germany)

SaaS: Bailing out government IT
(Computerworld, June 1, 2009, United States)

The World of Startups Outside Silicon Valley
(Fast Company, June 1, 2009, United States)

May 2009

RightNow helping clients get social
(DM News, May 29, 2009, United States)

RightNow: Neuer Cloud Monitor und Enterprise-Analytics schaffen bessere Kundenerlebnisse
(EU Marketing Portal, May 28, 2009, Germany)

RightNow May '09 mit neuem Cloud Monitor und Enterprise-Analytics
(CRM Forum (Germany), May 27, 2009, Germany)

RightNow May '09 mit neuem Cloud Monitor und Enterprise-Analytics
(Marketing Börse, May 27, 2009, Germany)

RightNow May ‘09 mit neuem Cloud Monitor und Enterprise-Analytics
(ReportYou.com, May 27, 2009, Germany)

RightNow Embraces Social CRM, Upgrades Analytics
(Customer Think, May 26, 2009, United States)

IT gets ready for the recovery
(Computerworld, May 26, 2009, United States)

RightNow joins CRM movement to extend customer service to social networks
(SearchCRM, May 26, 2009, United States)

RightNow, Salesforce Offer Services To Track Customer Complaints On Twitter, YouTube
(Information Week, May 22, 2009, United States)

RightNow's inside-outside May '09 edition
(Inside CRM, May 21, 2009, United States)

Panic Passes
(Forbes.com, May 19, 2009, United States)

Direct Marketing Company Delivers Seamless With Sterling Commerce Solutions
(Integrated Solutions for Retailers, May 18, 2009, United States)

Incumbents And Innovators In SaaS
(Sramana Mitra Blog, May 14, 2009, United States)

Federal Government Considering Cloud Computing
(Information Week, May 14, 2009, United States)

Special Olympics gets loud welcome
(Bozeman Chronicle, May 13, 2009, United States)

Outsourcing's Next Wave
(Forbes, May 12, 2009, United States)

RightNow Gets Air Force Win
(Techrockies, May 12, 2009, United States)

CRM Playaz Episode #8: Kindle DX, XXX Rated, C-Level Smackdown RightNow's Greg G.;and Twibes?
(ZDNet, May 11, 2009, United States)

CRM, Sterling Commerce solutions boost customer shopping experience
(EDL Consulting, May 7, 2009, United States)

Streamline expands routes
(Montana's News Station, May 7, 2009, United States)

AmberLeaf and Birst Provide Powerful Analytics to Clients
(TMC Net, May 7, 2009, United States)

Charles Tyrwhitt enhances customer experience with RightNow
(Internet Retailer, May 6, 2009, United States)

AmberLeaf and Birst Partner to Provide Clients with Powerful Analytics that Improve Sales, Marketing, and Customer Service
(CRM Today, May 5, 2009, United States)

On-Demand CRM-Lösung
(Monitor, May 4, 2009, Germany)

April 2009

Direct Marketing Company Delivers Seamless Sales and Service Experience for Its Customers With Sterling Commerce Solutions
(earthtimes, April 29, 2009, United States)

Can Cloud Computing Get "Army Strong"?
(destinationCRM, April 29, 2009, United States)

New program of loans aiming to boost small entrepreneurs
(Great Falls Tribune, April 25, 2009, United States)

CBS Interactive and RightNow Win CRM Magazine Service Awards
(Montana Business, April 23, 2009, United States)

Department Of Defense Pursues Private Cloud
(Information Week, April 23, 2009, United States)

Is This a Tech Comeback?
(Fox Business, April 22, 2009, United States)

SaaS can be mission critical too: CRM Specialist
(CIOL, April 20, 2009, India)

klarmobil.de nutzt RightNow für Web Self-Service und Live-Chat
(CRM Forum, April 16, 2009, Germany)

Mobilfunk-Discounter nutzt CRM zur Miete
(Computerwoche, April 16, 2009, Germany)

RightNow's DoD play: a good antidote to the cloud security naysayers
(ZDNet, April 15, 2009, United States)

NEWS IN BRIEF: Every little helps for Tesco CRM
(MyCustomer, April 15, 2009, United States)

RightNow Secures a Cloudy Future in Government
(Customer Think, April 14, 2009, United States)

RightNow Secures Department of Defense Contracts
(TMC Net, April 14, 2009, United States)

Can traditional Call Centre applications ever catch up?
(Computer Weekly (UK), April 14, 2009, United Kingdom)

RightNow Adds Secure Hosting
(Techrockies, April 13, 2009, United States)

Get the most bang for your IT buck
(silicon.com, April 6, 2009, United States)

Service-Offensive bei klarmobil.de: Kostenloser Support-Chat bietet Kunden einfach und schnell Hilfe via Internet
(City-XXL, April 6, 2009, Germany)

RightNow: Mobilfunk-Discounter klarmobil.de setzt On-Demand CRM-Lösung
(EU Marketing Portal, April 3, 2009, Germany)

klarmobil.de nutzt RightNow für Web Self-Service und Live-Chat
(CRM Manager, April 3, 2009, Germany)

5 CRM Vendors That Actually Use CRM
(Inside CRM, April 2, 2009, United States)

Service-Offensive bei klarmobil.de: Kostenloser Support-Chat bietet Kunden einfach und schnell Hilfe via Internet
(News Times, April 2, 2009, Germany)

Service-Offensive bei klarmobil.de: Kostenloser Support-Chat bietet Kunden einfach und schnell Hilfe via Internet
(ititpro, April 2, 2009, Germany)

Service-Offensive bei klarmobil.de: Kostenloser Support-Chat bietet Kunden einfach und schnell Hilfe via Internet
(Finanznachrichten, April 2, 2009, Germany)

Service-Offensive bei klarmobil.de: Kostenloser Support-Chat bietet Kunden einfach und schnell Hilfe via Internet
(Direktbroker, April 2, 2009, Germany)

klarmobil.de nutzt RightNow für Web Self-Service und Live-Chat
(CRM Forum (Germany), April 2, 2009, Germany)

Service-Offensive bei klarmobil.de: Kostenloser Support-Chat bietet Kunden einfach und schnell Hilfe via Internet
(Bankkaufmann, April 2, 2009, Germany)

Klarmobil startet Live-Chat für den Support
(Teletalk, April 2, 2009, Germany)

Tesco taps RightNow for tech queries
(CBR, April 1, 2009, United States)

The 2009 CRM Service Awards: Service Leaders - Web Self-Service
(destinationCRM, April 1, 2009, United States)

The 2009 CRM Service Awards: Service Elite -- CBS Interactive: Playing the Games
(destinationCRM, April 1, 2009, United States)

Das „Kundenservice-Rettungsprogramm“
(CallCenter Profi, April 1, 2009, Germany)

March 2009

RightNow February '09 Release Adds Product Registration Capabilities
(The AppGap, March 27, 2009, United States)

TheTrainline achieves industry recognition for CRM system
(Computing-UK.co.uk, March 25, 2009, United Kingdom)

„Positives Kundenerlebnis“
(Vis-a-Vis, March 25, 2009, Germany)

Uptime: the hidden CRM competitive advantage
(Inside CRM, March 24, 2009, United States)

Entrepreneurial Stimulus At The Local Level
(Sramana Mitra Blog, March 21, 2009, United States)

RightNow: Geld-zurück-Garantie bei SaaS-Angebot
(EU Marketing Portal, March 20, 2009, Germany)

Verfügbarkeit von On-Demand-Software
(SaaS-Magazin, March 18, 2009, Germany)

Busch-Jaeger verlagert Kundenmanagement ins Web
(Computerwoche, March 18, 2009, Germany)

Beyond Commerce implements RightNow's CRM services
(Computer Business Review, March 17, 2009, United Kingdom)

CRM Spezialist und CRM-Anbieter schließen strategische Partnerschaft
(EU Marketing Portal, March 17, 2009, Germany)

Österreichischer CRM Spezialist und CRM-Anbieter RightNow erfolgreich mit On-Demand CRM-Lösungen
(CRM Forum, March 17, 2009, Germany)

KSC und Rightnow schließen Vertriebspartnerschaft
(Computerwelt, March 17, 2009, Germany)

RightNows SaaS-Angebot jetzt mit Geld-zurück-Garantie
(SaaS-Forum, March 17, 2009, Germany)

Feature: CRM breaks out
(Computerworld (AU), March 16, 2009, Australia)

CRM breaks out
(Network World, March 16, 2009, United States)

RightNows SaaS-Angebot jetzt mit Geld-zurück-Garantie
(CRM Forum (Germany), March 16, 2009, Germany)

RightNow backs cloud SLA with refund offer
(Cloudslam, March 14, 2009, United States)

MSPs Introduce Service Level Refunds
(MSP Mentor, March 13, 2009, United States)

MSPs Introduce Service Level Refunds
(MSP Mentor, March 13, 2009, United States)

Beyond Commerce Chooses RightNow's CRM Solutions
(TMC Net, March 12, 2009, United States)

CRM mit Produktregistrierungs-Informationen
(SaaS-Magazin, March 3, 2009, Germany)

Stimulating Citizen Experience
(destinationCRM, March 1, 2009, United States)

February 2009

Drugstore.com Chooses RightNow's CRM Solutions
(TMC Net, February 25, 2009, United States)

RightNow Adds Product Registration to Catch Customer "Boomerangs"
(Customer Think, February 24, 2009, United States)

Product Registration Capabilities in RightNow February '09 Drives Top Notch Customer Care
(TMC Net, February 23, 2009, United States)

RightNow improves customer behaviour analysis
(VNUnet, February 23, 2009, United States)

Neue Produktregistrierungs-Funktionen in RightNow February ’09 tragen zu einer optimalen Kundenbetreuung bei
(Marketing Börse, February 23, 2009, Germany)

Neue Produktregistrierungs-Funktionen in RightNow February ’09 tragen zu einer optimalen Kundenbetreuung bei
(CRM Forum (Germany), February 23, 2009, Germany)

Drugstore.com selects RightNow's on demand CRM solutions
(Trading Markets, February 20, 2009, United States)

Communication experts show the way to cut costs
(Scoop, February 19, 2009, United States)

Drugstore.com Customizes Online Shopping Experience with Beauty Chat Using RightNow On Demand CRM
(Business Wire, February 18, 2009, United States)

Kunden wollen gehört werden - RightNow Studie belegt die Wichtigkeit von Feedback für die Kundenzufriedenheit
(Marketing Börse, February 16, 2009, Germany)

Eight Steps to Great Customer Service
(CIO Today Magazine, February 11, 2009, United States)

Chat chops time out of services
(Australian IT, February 10, 2009, Australia)

RightNow Technologies reports 25% revenue growth in 2008
(Internet Retailer, February 10, 2009, United States)

Gegen die Servicewüste im Internet
(Computer Reseller News, February 10, 2009, Germany)

Gegen die Servicewüste im Internet
(Information Week, February 10, 2009, Germany)

Gegen die Servicewüste im Internet
(Business & IT, February 10, 2009, Germany)

Multichannel sellers invest in e-commerce
(DM News, February 9, 2009, United States)

RightNow Technologies Soars, Dolby Beats Big
(Forbes.com, February 4, 2009, United States)

Off-the-hook Customer Service
(Forbes.com, February 4, 2009, United States)

January 2009

It Keeps Coming Back to Customers
(1to1 Magazine, January 30, 2009, United States)

The Match Game
(Internet Retailer, January 30, 2009, United States)

Survey identifies frustrations of customers booking online
(Travel Mole, January 29, 2009, United States)

Opinion:Cloud 9 for the enterprise or is our vision clouded?
(CRN.com, January 27, 2009, Australia)

Best Practices in the Call Center: Make Every Contact Count
(CRM Buyer Magazine, January 23, 2009, United States)

Salesforce and the Service Cloud
(CRM Buyer Magazine, January 21, 2009, United States)

CRM Vendor Thought Leaders
(ZDNet, January 20, 2009, United States)

6 Things SaaS Needs To Do In 2009
(Information Week, January 20, 2009, United States)

Increasing Sales With the Personal Touch
(Electronic Retailer Blog, January 19, 2009, United States)

How to engage with the credit crunched customer
(MyCustomer.com, January 16, 2009, United States)

Independent Research Firm Cites Lithium Technologies as a Strong Performer in Community Platforms
(SYS-CON Media, January 14, 2009, United States)

Case study: Photobox
(Computing-UK.co.uk, January 13, 2009, United Kingdom)

Service auch in der Krise wichtig
(Computerwoche, January 12, 2009, Germany)

What are the 10 most recession-proof IT sectors?
(Business Review Online, January 8, 2009, United States)

RightNow ermöglicht Kunden eine nahezu risikolose Reduzierung ihrer Kundenservice-Kosten durch die Nutzung von On-Demand CRM-Lösungen
(CRM Forum (Germany), January 8, 2009, Germany)

IT Zone's technology predictions for 2009
(Accounting Web, January 6, 2009, United Kingdom)

Moore's Law and Cloud Computing - David Vap, RightNow Technologies
(Businesscloud9, January 2, 2009, United Kingdom)

Retailers look to KM to drive business
(KM World, January 2, 2009, United States)

Taming the Digital Client in 2009
(destinationCRM, January 1, 2009, United States)

December 2008

RightNow Nov 08 Release Focuses on Call Center Agent Support
(The AppGap, December 26, 2008, United States)

5 Tools to Help Discover New Customers in a Down Economy
(Inside CRM, December 18, 2008, United States)

Neue Studie beweist: Schlechte Kundenerfahrungen werden nicht toleriert
(Fast Company, December 10, 2008, Germany)

Adding Features: RightNow Gets The Timing Part
(Inside CRM, December 9, 2008, United States)

Persona focused Web site leads to 4x conversions for RightNow Technologies
(Web Ink Now, December 9, 2008, United States)

Transparency
(CRM Magazine, December 4, 2008, United States)

Will Customer Experience Survive in a Soft Economy?
(CRM Magazine, December 4, 2008, United States)

E-Commerce Sites Are Focusing on Customer Service
(CIO Today Magazine, December 4, 2008, United States)

Navigon und RightNow helfen gemeinsam bei der Informationssuche
(EU Marketing Portal, December 3, 2008, Germany)

November 2008

RightNow's Greg Gianforte on SaaS CRM
(SearchCRM, November 25, 2008, United States)

CRM 2009 Forecast - Part 1 -Sticking My Neck Out
(ZDNet, November 25, 2008, United States)

Erfolg hat nur, wer Kundenservice ernst nimmt
(salesbusiness, November 25, 2008, Germany)

Ein Desktop reicht für Contact Center-Software von Rightnow
(Teletalk, November 21, 2008, Germany)

Schlechter Service vertreibt Kunden
(CallCenter Profi, November 21, 2008, Germany)

Yang to Step Down as Yahoo CEO
(The Wall Street Journal, November 20, 2008, United States)

Keeping It All in the Google Family
(The New York Times, November 20, 2008, United States)

Customer Service Still Matters - Even More Than Ever on the Web
(Fast Forward Blog, November 20, 2008, United States)

Von den Folgen schlechter Kundenerfahrungen
(Versicherungs Journal, November 18, 2008, Germany)

A Cure for the Common Customer Experience
(1to1 Magazine, November 17, 2008, United States)

How to transform your contact centre into a service and revenue hub
(MyCustomer.com, November 17, 2008, United Kingdom)

October 2008

Einholung der Kundenmeinung ist wichtig für die Kundenbindung
(Business Wissen, October 31, 2008, Germany)

Kundenerfahrungen abfragen
(GW-trends, October 30, 2008, Germany)

Der Kunde ist König
(Vis-a-Vis, October 30, 2008, Germany)

eBusiness: Negative Kundenerfahrungen sind K.O.-Kriterium
(Ecin, October 30, 2008, Germany)

Missachtung von Kundenfeedback gefährlich
(Wallstreet online, October 29, 2008, Germany)

Einkaufen im Internet: Kundenzufriedenheit ist ein Muss
(News over IP, October 29, 2008, Germany)

Missachtung von Kundenfeedback gefährlich
(der Standard, October 29, 2008, Austria)

Kein Kundenfeedback, kein Erfolg
(Computerwoche, October 29, 2008, Germany)

Immer mehr Kunden unzufrieden
(haufe Finanzdienstleister, October 29, 2008, Germany)

VLM Airlines deploys RightNow to enhance customer self-service
(Travolution, October 28, 2008, United Kingdom)

Neue Studie beweist: Schlechte Kundenerfahrungen werden nicht toleriert
(CRM Manager, October 28, 2008, Germany)

Kunden tolerieren keine schlechten Erfahrungen
(Computer Reseller News, October 28, 2008, Germany)

Kunden geben keine zweite Chance
(Vis-a-Vis, October 28, 2008, Germany)

Kunden tolerieren keine schlechten Erfahrungen
(Business & IT, October 28, 2008, Germany)

Kunden tolerieren keine schlechten Erfahrungen
(Information Week, October 28, 2008, Germany)

Consumers twice as vocal about bad customer experiences than they are good ones
(Call Centre Clinic, October 27, 2008, United Kingdom)

Neue Studie beweist: Schlechte Kundenerfahrungen werden nicht toleriert
(BRD info, October 27, 2008, Germany)

Neue Studie beweist: Schlechte Kundenerfahrungen werden nicht toleriert
(Wallstreet online, October 27, 2008, Germany)

Neue Studie beweist: Schlechte Kundenerfahrungen werden nicht toleriert
(Bankkaufmann, October 27, 2008, Germany)

Neue Studie beweist: Schlechte Kundenerfahrungen werden nicht toleriert
(Finanznachrichten, October 27, 2008, Germany)

Neue Studie beweist: Schlechte Kundenerfahrungen werden nicht toleriert
(German Business, October 27, 2008, Germany)

Neue Studie beweist: Schlechte Kundenerfahrungen werden nicht toleriert
(Direktbroker, October 27, 2008, Germany)

Neue Studie beweist: Schlechte Kundenerfahrungen werden nicht toleriert
(Medienhandbuch, October 27, 2008, Germany)

Neue Studie beweist: Schlechte Kundenerfahrungen werden nicht toleriert
(CRM Forum (Germany), October 27, 2008, Germany)

Kundenzufriedenheit und Feedback: Schlechte Erfahrungen werden nicht toleriert
(W & V, October 27, 2008, Germany)

SaaS Integration Specialists Find Their Niches
(Information Week, October 18, 2008, United States)

SaaS Integration: Real-World Problems, And How CIOs Are Solving Them
(Information Week, October 18, 2008, United States)

RightNow Summit report: Innovating in the downturn
(MyCustomer.com, October 15, 2008, United Kingdom)

RightNow Summit: Credit crunch gives added elbow to customer clout
(MyCustomer.com, October 15, 2008, United Kingdom)

Virtual Support Offers Outstanding Customer Service and Reduced Costs
(IT-Business, October 15, 2008, United States)

SkyEurope Airlines unterzeichnet Deal mit RightNow
(CRM Manager, October 15, 2008, Germany)

Are You Giving Your Customers a Headache?
(Online Strategies , October 14, 2008, United States)

SkyEurope Airlines unterzeichnet Deal mit RightNow
(CRM Forum (Germany), October 14, 2008, Germany)

RightNow Summit: Wall Street clouds RightNow's sunny skies
(MyCustomer.com, October 9, 2008, United Kingdom)

RightNow Aims to Balance Customer Experience With Cost Savings
(Customer Think, October 9, 2008, United States)

New Study Finds Customer Experience Expectations Continue to Rise Despite Economy
(The Perfect Customer Experience, October 9, 2008, United States)

The Never-Ending Customer Service Journey
(destinationCRM, October 8, 2008, United States)

The 1to1 Blog-- Wake Up People--Customers Demand Great Service
(1to1 Magazine, October 8, 2008, United States)

Study: 87 Percent of Customers Leave Due to Poor Service
(Customer Inter@ction Solutions, October 8, 2008, United States)

SaaS-y Applications
(destinationCRM, October 7, 2008, United States)

Proof Customer Experience Impacts Your Business
(Marketing Interactions, October 7, 2008, United States)

RightNow Pushes Customer Experience Global
(destinationCRM, October 7, 2008, United States)

Customer Service: Old Technology is Often the Best
(The Wall Street Journal, October 6, 2008, United States)

Customer Experience: Lifeboat for Today's Economy?
(destinationCRM, October 6, 2008, United States)

September 2008

Gartner und 1to1 zeichnen vier RightNow Kunden aus
(EU Marketing Portal, September 30, 2008, Germany)

Onlinestrategien für optimalen Kundenservice: Machen Sie es Ihren Kunden unnötig schwer?
(CRM Expert Site, September 30, 2008, Germany)

Sold on SaaS
(Computerworld, September 29, 2008, United States)

Gartner und 1to1 zeichnen vier RightNow Kunden für deren Enterprise-CRM- und Kundenserviceimplementierungen aus
(CRM Forum (Germany), September 29, 2008, Germany)

Six tips for delivering great online customer service
(Inside Retailing, September 26, 2008, Australia)

Business warned to brace for tough customers
(Scoop, September 26, 2008, Australia)

RightNow CEO Greg Gianforte: Big Bang CRM Has Fizzled Out
(CRM Buyer Magazine, September 25, 2008, United States)

Auf jede Frage die passende Antwort
(Vis-a-Vis, September 25, 2008, Germany)

Rent now, buy never
(The Age, September 23, 2008, United Kingdom)

Contact Center Surveying/Feedback and Analytics Market Grew by 21.3% Between 2007 and 2008
(MarketWatch, September 23, 2008, United States)

Four RightNow Customers Earn Gartner & 1to1 Awards for Enterprise CRM and Customer Service
(CNN Money, September 22, 2008, United States)

Rules for Bootstrappers (Part 4)
(Sramana Mitra Blog, September 20, 2008, United States)

Deconstructing The Cloud
(Forbes.com, September 19, 2008, United States)

RightNows CEO: Außergewöhnliche Kundenerfahrung in acht Schritten
(EU Marketing Portal, September 18, 2008, Germany)

RightNows CEO vermittelt in seinem neuen Buch acht Schritte zur Erzeugung außergewöhnlicher Kundenerfahrungen
(CRM Forum (Germany), September 17, 2008, Germany)

Ruminations on CRM Following Gartner's Industry Bash
(CRM Buyer Magazine, September 16, 2008, United States)

Major Retailers Rely on RightNow On Demand CRM to Help Deliver Award-Winning Customer Service
(CNN Money, September 16, 2008, United States)

SaaS growing steadily in Asia-Pacific region
(Computerworld (AU), September 15, 2008, Australia)

Case study: Thomas Cook improves customer service
(WhatPC? Online, September 12, 2008, United Kingdom)

Overstock.com Takes Top Honors in the 2008 Gartner & 1to1 Customer Awards
(1to1 Magazine, September 11, 2008, United States)

Greg Gianforte, RightNow Technologies: Is the on-demand/premise war over?
(MyCustomer.com, September 9, 2008, United Kingdom)

Overstock.com Works Overtime to Engage Its Employees
(1to1 Magazine, September 8, 2008, United States)

CRM-Lösung mit Web-2.0-Funktionen
(Acquisa (Germany), September 8, 2008, Germany)

Rules for Bootstrappers (Part 2)
(Sramana Mitra Blog, September 6, 2008, United States)

RightNow CEO Shares Eight Steps to Delivering Exceptional Customer Experiences in New Book
(CNN Money, September 5, 2008, United States)

SaaS Vendors Declare Support For Google Chrome
(Information Week, September 5, 2008, United States)

Google Chrome Will Challenge Some SaaS Providers
(Information Week, September 4, 2008, United States)

Thomas Cook books in agent support system
(silicon.com, September 3, 2008, United Kingdom)

Contact Center Surveying and Analytics Solutions Are Coming on Strong
(CIO Insight, September 3, 2008, United States)

More on the Obama Campaign's Use of the Web with RightNow
(Fast Forward Blog, September 2, 2008, United States)

Gartner and 1to1 Customer Award Winners: Enterprise CRM Optimization
(1to1 Magazine, September 1, 2008, United States)

Gartner and 1to1 Customer Award Winners: Customer Service Optimization
(1to1 Magazine, September 1, 2008, United States)

August 2008

Customers demand better service
(Call Centre Focus (UK), August 31, 2008, United Kingdom)

Mashing up the client to the cloud
(ZDNet, August 29, 2008, United States)

Day 10: Geography & Environment
(Live With Jay, August 29, 2008, United States)

CRM-Fachtagung von RightNow und Danet: Kundenservice als Erlebnis gestalten
(EU Marketing Portal, August 29, 2008, Germany)

Kundenservice als Erlebnis gestalten
(CRM Manager, August 29, 2008, Germany)

Day 9: Creating Remarkable Customer Experiences
(Live With Jay, August 28, 2008, United States)

RightNow August '08 erweitert On-Demand-CRM-Lösung
(CRM Manager, August 28, 2008, Germany)

CRM-Lösung mit Web-2.0-Funktionen
(Acquisa (Germany), August 28, 2008, Germany)

Update on the Obama Campaign's Use of the Web
(Fast Forward Blog, August 27, 2008, United States)

RightNow shoots the contact center generation gap
(Inside CRM, August 27, 2008, United States)

RightNow Takes Aim at Customer Service 2.0
(destinationCRM, August 27, 2008, United States)

RightNow Offers New Features with August 08 Release
(The AppGap Blog, August 27, 2008, United States)

RightNow August '08 Release: Customer Portal, Widgets, Co-Browse and Proactive Chat
(Ragsdale's Eye on Service, August 27, 2008, United States)

Case Study: Dynamische Wissensdatenbank bietet Antworten auf viele Fragen
(CRM Manager, August 27, 2008, Germany)

CRM-Tool RightNow verspricht mehr Kundenzufriedenheit
(IT-im-Unternehmen, August 27, 2008, Germany)

RightNow August '08 erweitert On-Demand-CRM-Lösung durch Web‑2.0‑Funktionen und neue kollaborative Online-Möglichkeiten
(CRM Forum (Germany), August 27, 2008, Germany)

RightNow launches August '08
(Infomatics, August 26, 2008, United Kingdom)

RightNow launches August '08
(Computing, August 26, 2008, United Kingdom)

RightNow launches August '08
(IT Week, August 26, 2008, United Kingdom)

RightNow launches August '08
(VNUnet, August 26, 2008, United Kingdom)

Mashups, portals and chat: RightNow unveils August 08 upgrade
(MyCustomer.com, August 26, 2008, United Kingdom)

RightNow Continues Move to Web 2.0
(CRM Buyer Magazine, August 26, 2008, United States)

Virgin Mobile Australia Calls On RightNow for SaaS CRM
(Computerworld (AU), August 19, 2008, Australia)

Thomas Cook expands online agent support
(Travolution, August 19, 2008, United Kingdom)

CRM from RightNow Picked for Oz's Virgin Mobile
(Customer Inter@ction Solutions, August 19, 2008, United Kingdom)

Cook launches Ask Thomas
(Travel Trade Gazette (TTG), August 19, 2008, United Kingdom)

What's Your Customer Experience IQ?
(1to1 Magazine, August 13, 2008, United States)

Streamlining Admissions: Opening the Front Door
(University Business, August 11, 2008, United States)

Top 15 Tips For Bootstrappers
(Sramana Mitra Blog, August 8, 2008, United States)

SaaS firms avoid credit crunch as NetSuite and RightNow narrow losses
(MyCustomer.com, August 6, 2008, United Kingdom)

Viewpoint -- There's a Gathering Storm on the Horizon and SaaS is at its Center
(Industry Week, August 6, 2008, United States)

Ten ways to win loyalty through customer service
(theWisemarketer.com, August 6, 2008, United Kingdom)

The Montana Mogul: RightNow CEO Greg Gianforte (Part 7)
(Sramana Mitra Blog, August 6, 2008, United States)

How to win on customer service in difficult times
(Customer Strategy, August 4, 2008, United Kingdom)

Embracing The Software Service Economy
(CIO Insight, August 4, 2008, United States)

What's Up with That
(Bozeman Chronicle, August 3, 2008, United States)

Bootstrapping, Montana Style
(Forbes, August 1, 2008, United States)

Market Focus: Education -- Making CRM Mandatory for University Administration
(destinationCRM, August 1, 2008, United States)

July 2008

SkyEurope Airlines ties up with RightNow
(eye for travel, July 30, 2008, United Kingdom)

Austria: SkyEurope Airlines signs deal with RightNow
(Call Centre Clinic, July 29, 2008, United Kingdom)

Bringing Business Back Home
(Forbes.com, July 28, 2008, United States)

SkyEurope Airlines signs deal with RightNow
(Travolution, July 28, 2008, United Kingdom)

SkyEurope Airlines signs deal with RightNow
(Travolution, July 28, 2008, United Kingdom)

Fasten Your Seat Belts. Cloud Computing Will Change the Way You Do Business
(Customer Think, July 28, 2008, United States)

CRM im On-Demand
(CRM Forum (Germany), July 28, 2008, Germany)

Rightnow baut auf Support mit Web-Seiten und Instant-Messaging
(Computerwoche, July 25, 2008, Germany)

IT's Should-Do List
(eWeek, July 17, 2008, United States)

CRM from RightNow Picked for SmartSpeak
(Customer Inter@ction Solutions, July 15, 2008, United States)

SmartSpeak Solutions Calls on RightNow for Customer Service Experience
(Computerworld (AU), July 11, 2008, Australia)

RightNow und Danet bieten gemeinsam On-Demand-CRM-Lösungen an
(EU Marketing Portal, July 10, 2008, Germany)

E-Marketing: Der wichtige Bestandteil einer positiven Kundenerfahrung
(CRM Expert Site, July 9, 2008, Germany)

Is the cloud your disaster recovery solution?
(ZDNet Australia, July 9, 2008, Australia)

Is chat ready for the mainstream of customer engagement?
(MyCustomer.com, July 9, 2008, United Kingdom)

Hosted or On-Premise CRM? Let Users Decide.
(Inside CRM, July 7, 2008, United States)

The Future State of the CRM Market
(Computerworld Norway, July 7, 2008, United States)

RightNow und Danet bieten gemeinsam On-Demand-CRM-Lösungen an.
(CRM Forum (Germany), July 7, 2008, Germany)

RightNow und Danet bieten gemeinsam On-Demand-CRM-Lösungen an
(perspektive-mittelstand.de, July 7, 2008, Germany)

RightNow und Danet bieten gemeinsam On-Demand-CRM-Lösungen an
(IT News, July 7, 2008, Germany)

RightNow und Danet bieten gemeinsames On-Demand-CRM an
(eCommerce Magazin, July 7, 2008, Germany)

Is the SaaS Market as Bad as Larry Ellison Says?
(TMC Net, July 3, 2008, United States)

Three Startups To Solve SaaS Integration Problems
(Information Week, July 3, 2008, United States)

June 2008

CRM's RightNow And the 8,732 Percent ROI
(Customer Inter@ction Solutions, June 27, 2008, United States)

Study finds consumer expectations of improved customer experiences rise as the credit crunch takes hold
(Call Centre Clinic, June 26, 2008, United Kingdom)

Customers demand better service
(Call Centre Focus (UK), June 26, 2008, United Kingdom)

Getting the customer experience right even more important in downturn
(Customer Strategy, June 26, 2008, United Kingdom)

Getting the customer experience right even more important in downturn
(Customer Strategy, June 26, 2008, United States)

Integrating Software as a Service (SaaS) CRM and ERP applications
(SearchCRM, June 26, 2008, United States)

Study finds consumer expectations of improved customer experiences rise as the credit crunch takes hold
(Call Centre Clinic, June 26, 2008, United States)

BT puts live chat on support site
(ComputerWeekly.com, June 25, 2008, United Kingdom)

BT.com uses RightNow on demand CRM
(Marketingserviceetalk, June 25, 2008, United Kingdom)

BT puts live chat on support site
(ComputerWeekly.com, June 25, 2008, United Kingdom)

BT.com Uses RightNow On Demand CRM to Chat with Business Customers Online
(iTWire, June 25, 2008, United States)

BT.com uses RightNow on demand CRM
(Marketingserviceetalk, June 25, 2008, United States)

BT.com nutzt RightNow On Demand CRM für Online-Chat mit Geschäftskunden
(com4biz (Germany), June 25, 2008, Germany)

Web delivery cuts errors in ACT's services
(Australian IT, June 24, 2008, Australia)

CRM's Redtail and Silver Bullet, Autonomy and Extract, BT and RightNow Chat, Selectica 9.2, EGain's Tenth
(TMC Net, June 24, 2008, United States)

RightNow Chat Picked by BT Business for Customer Service
(TMC Net, June 24, 2008, United States)

BT.com nutzt RightNow On Demand CRM für Online-Chat mit Geschäftskunden
(CRM Forum (Germany), June 24, 2008, Germany)

BT gets chatty with business customers
(silicon.com, June 23, 2008, United Kingdom)

BT gets chatty with business customers
(silicon.com, June 23, 2008, United States)

Credit-crunched customers get more demanding
(MyCustomer.com, June 23, 2008, United Kingdom)

Fünf Tipps zur Einführung von CRM On-Demand
(Computerwoche, June 23, 2008, Germany)

RightNow Brings New Survey and Online Chat Capabilities
(The AppGap, June 19, 2008, United States)

The Digital Savvy Customer
(New Media Knowledge, June 16, 2008, United Kingdom)

2008 - the
(IT Brief, June 16, 2008, Australia)

The customer’s duty to give feedback
(FT.com, June 14, 2008, United States)

RightNow stellt Service in den Mittelpunkt des CRM
(IT-Business, June 13, 2008, Germany)

SaaS - Software revolution or a warmed-over buzzword? (*
(TechRepublic, June 10, 2008, United States)

Winning the Vote on the Web
(New Media Knowledge, June 5, 2008, United Kingdom)

Opinion: The year of being SaaSy?
(MyCustomer.com, June 4, 2008, United Kingdom)

Opinion: The year of being SaaSy?
(MyCustomer.com, June 3, 2008, United Kingdom)

RightNow Technologies führt Version May ‘08 ein
(com4biz (Germany), June 3, 2008, Germany)

Winning the Vote on the Web
(New Media Knowledge, June 2, 2008, United Kingdom)

May 2008

'Don't Waste Money, Make It'
(Daily Inter Lake, May 31, 2008, United States)

On-Demand CRM Solution incorporates online chat feedback
(ThomasNet Industrial News Room, May 30, 2008, United States)

RightNow gets chatty over SaaS prospects
(MyCustomer, May 29, 2008, United Kingdom)

RightNow adds feedback management to CRM suite
(Datamonitor, May 29, 2008, United States)

RightNow Closes The Feedback Loop
(IT Week, May 28, 2008, United Kingdom)

Victoria Uni automates email to boost enrolments Customer
(Computerworld, May 28, 2008, Australia)

A Feedback Face-Lift from RightNow
(Inside CRM, May 28, 2008, United States)

How Barack Obama Is Using the Web to Further Engage Voters
(EContent, May 28, 2008, United States)

RightNow Technologies Delivers First On Demand CRM Solution With Multi-Channel Feedback Management Capabilities Including Chat
(CIO Magazine, May 28, 2008, Australia)

RightNow expands CRM feedback loop
(Tech World, May 28, 2008, United States)

RightNow Technologies führt Version May ‘08 ein
(Vis-a-Vis, May 28, 2008, Germany)

2008 1to1 Customer Champions
(1to1 Magazine, May 27, 2008, United States)

Some software-as-a-service companies
(San Jose Mercury News, May 27, 2008, United States)

RightNow gets chatty over SaaS prospects
(MyCustomer.com, May 27, 2008, United Kingdom)

RightNow Adds Feedback Channels to CRM Package
(eWeek, May 27, 2008, United States)

RightNow CRM Update Fleshes out Feedback Loop
(PC World, May 27, 2008, United States)

CRM Vendor RightNow's Telecom Support Picked by Helio
(Customer Inter@ction Solutions, May 27, 2008, United States)

RightNow Wins Mobile Phone Service Firm
(Techrockies, May 27, 2008, United States)

RightNow Technologies führt Version May ‘08 ein: Erste On-Demand-CRM-Lösung mit Feedback-Management- und Chat-Funktionen für mehrere Kommunikationskanäle
(CRM Forum (Germany), May 27, 2008, Germany)

Old-Fashioned Tech Transfer
(fedgazette, May 23, 2008, United States)

Powerful Enterprise Software Small Biz Can Afford
(Forbes, May 21, 2008, United States)

Measuring SaaS's Profitability
(Seeking Alpha, May 20, 2008, United States)

SaaS technology benefits SME IT upgrades
(Manufacturing Talk, May 20, 2008, United States)

Follow Your Dream
(Men's Health Magazine, May 20, 2008, United States)

Sedo setzt auf On Demand-CRM-Lösung von RightNow
(Vis-a-Vis, May 16, 2008, Germany)

More Than 140 Higher Education Institutions Worldwide Use RightNow On Demand CRM
(CIO Magazine, May 15, 2008, United States)

TomTom's sales rise, as web self-service helps keep costs in line
(Internet Retailer, May 15, 2008, United States)

Neueste On-Demand-CRM-Lösung von RightNow Technologies unterstützt Unternehmen bei der Informationsversorgung ihrer Kunden
(SaaS Portal, May 15, 2008, Germany)

RightNow February ‘08 mit dynamischem Workspace
(SaaS Portal, May 15, 2008, Germany)

Sedo setzt auf On Demand-CRM-Lösung von RightNow
(CRM Forum (Germany), May 15, 2008, Germany)

ISM Announces Winners of 2008 Top 15 CRM Software Awards for Enterprise and Small & Medium Business Solutions
(CNN Money, May 12, 2008, United States)

ISM Announces Winners of 2008 Top 15 CRM Software Awards for Enterprise and Small & Medium Business Solutions
(CRM Today, May 12, 2008, United States)

SaaS holt im ERP-Umfeld auf
(Computerwoche, May 5, 2008, Germany)

Huge web surge to BA.com during 2006 terror alerts
(Travolution, May 2, 2008, United States)

Is Open Source the ERP Cure-All?
(Campus Technology, May 1, 2008, United States)

April 2008

Consumers spurn company 'churn and burn'
(iTWire, April 30, 2008, Australia)

Online shoppers torn between bad service and cheap products
(Smartcompany, April 30, 2008, Australia)

Churn and burn retailers leave customers fuming
(SmartHouse News, April 30, 2008, Australia)

CRM and SFA specialist RightNow Technologies has appointed Brett Waters as vice president for Asia Pacific – South.
(iTWire, April 29, 2008, Australia)

Software as a service (SaaS) is now on the menu of large companies
(CIO Magazine, April 28, 2008, United Kingdom)

RightNow Wins Three 2008 CRM Magazine Service Leader Awards; Fifth Consecutive Year as Web Self-Service Leader
(CNN Money, April 23, 2008, United States)

Software-as-a-service now on menu of large companies
(Tech World, April 23, 2008, United States)

CRM on the Campaign Trail with Barack Obama, According to RightNow Officials
(Customer Inter@ction Solutions, April 21, 2008, United States)

CRM and Obama, CRM in the Gulf, LS2 and Microsoft ERP, OSA Elections, Nexendi's ERP, NetSuite's Virginity
(Customer Inter@ction Solutions, April 21, 2008, United States)

Voter-relations management
(Bozeman Chronicle, April 20, 2008, United States)

SaaS: Red Light, Green Light
(Information Week, April 19, 2008, United States)

Barack Obama: First CRM President?
(CRM Buyer Magazine, April 8, 2008, United States)

10 Questions for Greg Gianforte
(Inside CRM, April 7, 2008, United States)

Obama's Answer Center -CRM from RightNow on the Campaign Trail
(Fast Forward Blog, April 3, 2008, United States)

Customer-centric CRM from RightNow
(The AppGap Blog, April 3, 2008, United States)

iRobot On Outsourcing The Call Center
(SearchCRM, April 3, 2008, United States)

NAVIGON nutzt RightNow für Web Self-Service und integriertes E-Mail-Management
(com4biz (Germany), April 3, 2008, Germany)

The Essential Guide to Hosted vs. On-Premise CRM
(Inside CRM, April 1, 2008, United States)

The 2008 CRM Service Awards: Web Self-Service
(CRM Magazine, April 1, 2008, United States)

The 2008 CRM Service Awards: Web Interaction Management
(CRM Magazine, April 1, 2008, United States)

The 2008 CRM Service Awards: Elite - iRobot
(CRM Magazine, April 1, 2008, United States)

NAVIGON nutzt RightNow für Web Self-Service und integriertes E-Mail-Management
(CRM Forum (Germany), April 1, 2008, Germany)

March 2008

Hello, Houston...We Have A Customer Service Problem
(Investor's Business Daily, March 31, 2008, United States)

CRM in action: BA tackles terrorist pressures
(MyCustomer.com, March 26, 2008, United Kingdom)

British Airways cuts call traffic
(Computing, March 20, 2008, United Kingdom)

The Emerging SaaS-Only Enterprise
(Intelligent Enterprise, March 19, 2008, United States)

More the Obama Campaign's Use of Web and Enterprise 2.0 - from Rolling Stone Magazine
(Fast Forward Blog, March 17, 2008, United States)

TomTom Migrates to RightNow CRM System
(Trading Markets, March 14, 2008, United States)

TomTom Migrates to RightNow CRM System
(CBR, March 14, 2008, United States)

Citizen CRM: Treating Taxpayers Like Customers, Part 2
(CRM Buyer Magazine, March 13, 2008, United States)

Forget Politics As Usual
(1to1 Magazine, March 13, 2008, United States)

TomTom wechselt zur On-Demand-Version des RightNow CRM-Systems, um für die nächste Wachstumsphase gewappnet zu sein
(CRM Forum (Germany), March 13, 2008, Germany)

CRM in action: TomTom steers the way to SaaS
(MyCustomer.com, March 12, 2008, United Kingdom)

CRM in Action: TomTom Steers the Way to SaaS
(MyCustomer.com, March 12, 2008, United States)

The secrets to successful emarketing
(MyCustomer.com, March 11, 2008, United Kingdom)

Let business grow the funding
(The Age, March 11, 2008, United States)

Pulling Themselves Up
(Bozeman Chronicle, March 11, 2008, United States)

Politics Meets the Social Scene
(1to1 Magazine, March 10, 2008, United States)

RightNow Technologies' On Demand CRM Release Empowers Contact Center Agents With Contextual Workspaces
(Support Industry.com, March 4, 2008, United States)

Shaklee Cleans Up with SAAS
(eWeek, March 3, 2008, United States)

RightNow Releases 'February '08' On Demand CRM Solution
(Trading Markets, March 2, 2008, United States)

February 2008

Simon Hendery: When the customer wants answers
(New Zealand Herald, February 28, 2008, New Zealand)

RightNow Launches February '08, Gives Customers More Context
(CRM Buyer Magazine, February 27, 2008, United States)

RightNow's Latest Release Puts Things in Context
(destinationCRM, February 26, 2008, United States)

CRM from RightNow, February '08 Release Announced
(Customer Inter@ction Solutions, February 26, 2008, United States)

RightNow Launches Feb 08 Release
(IT Week, February 25, 2008, United Kingdom)

RightNow Tries New UI Approach to CRM App
(InfoWorld, February 25, 2008, United States)

RightNow Tries New UI Approach to CRM App
(Customer Inter@ction Solutions, February 25, 2008, United States)

RightNow Upgrades CRM Platform
(DM News, February 25, 2008, United States)

CCW: Viele Impulse für die Branche
(one-to-one online, February 22, 2008, Germany)

Obama gets SaaSy with Hillary!
(MyCustomer.com, February 20, 2008, United States)

Cabela's Connects with Customers Online
(Consumer Goods Technology, February 20, 2008, United States)

RightNow Buffs Up Retail App
(CRM Buyer Magazine, February 19, 2008, United States)

Oracle Adds Single-tenant Option to CRM On Demand
(SearchCRM, February 19, 2008, United States)

Cabela's Chats and Connects With Customers Online
(RIS News, February 19, 2008, United States)

Obama Campaign Relies on Tech Tools
(Washington Post, February 18, 2008, United States)

RightNow powers Obama's Answer Center
(Government Computer News, February 14, 2008, United States)

Chris Sortzi, VP Public Sector, RightNow Technologies
(Executive Biz, February 14, 2008, United States)

CRM from RightNow Reeled In by Cabela's
(Customer Inter@ction Solutions, February 13, 2008, United States)

RightNow adds to customer service offerings
(DM News, February 13, 2008, United States)

FAQs-Do you have them?
(CRM Magazine, February 13, 2008, United States)

CRM for Retailers from RightNow Enhanced
(Customer Inter@ction Solutions, February 12, 2008, United States)

RightNow Enhances Software For Retailers
(Techrockies, February 12, 2008, United States)

Study Examines Importance of Customer Service
(Customer Inter@ction Solutions, February 11, 2008, United States)

Consumer frustration leads to lost sales for Great Britain's e-retailers
(Internet Retailer, February 6, 2008, United States)

Always On
(CRM Magazine, February 4, 2008, United States)

What Would You Rather Do?
(1to1 Magazine, February 4, 2008, United States)

Most Agencies Still Wary of SaaS
(Federal Computer Week, February 4, 2008, United States)

January 2008

CRM On-Demand Vendor RightNow Releases 2007 Financial Results
(Customer Inter@ction Solutions, January 31, 2008, United States)

CRM for Enterprise from RightNow Wins Industry Award
(Customer Inter@ction Solutions, January 30, 2008, United States)

One in five Christmas web sales abandoned
(Computing-UK.co.uk, January 30, 2008, United Kingdom)

What Seems to Be the Problem?
(Inc., January 30, 2008, United States)

CallCenterWorld 2008: Mit RightNow herausragende Kundenerlebnisse sicher stellen
(CRM Manager, January 28, 2008, Germany)

CallCenterWorld 2008: RightNow präsentiert sich in Halle 5, Stand B12
(CRM Forum (Germany), January 25, 2008, Germany)

Ten More (Great) Ecommerce Ideas
(Practical Ecommerce, January 23, 2008, United States)

CRM Success: Overstock.com Places Fourth in Overall Customer Service
(Customer Inter@ction Solutions, January 21, 2008, United States)

The case for corporate volunteering
(VNUnet, January 21, 2008, United Kingdom)

Overstock.com Customer Service Again Ranks #4 Among All Retailers in Nation
(CNN Money, January 18, 2008, United States)

2007 CRM Products of the Year
(SearchCRM, January 16, 2008, United States)

December 2007

RightNow CEO Greg Gianforte: Power Shifting to Consumers
(CRM Buyer Magazine, December 31, 2007, United States)

BBC delivers iPlayer Christmas gift
(Computer Business Review, December 21, 2007, United States)

Staying afloat
(Information Age, December 20, 2007, United Kingdom)

New Montana program helps rural entrepreneurs
(KBZK News, December 20, 2007, United States)

BBC delivers iPlayer Christmas gift
(Computer Business Review, December 20, 2007, United Kingdom)

Zero Contact Resolution: A Proactive Approach to Improving the Customer Experience
(Technology Marketing Corporation (tmcnet.com), December 20, 2007, United States)

The Top CRM 25 Influencers of 2007
(Inside CRM, December 19, 2007, United States)

BBC gives iPlayer a festive push
(Guardian Unlimited, December 18, 2007, United Kingdom)

Entrepreneur's Journal: Does your business need a Wikipedia page?
(Blogging Stocks.com, December 15, 2007, United States)

Tech Spending Will Slow In 2008
(Information Week, December 14, 2007, United States)

Hertz enhances online bookings
(Breaking Travel News, December 14, 2007, United States)

Redefining CRM
(Customer Management, December 3, 2007, United States)

SaaS Goes To Work At Motorola And The Humane Society
(Information Week, December 3, 2007, United States)

Entrepreneur's Journal: Cranking out more cash from e-commerce
(Blogging Stocks.com, December 3, 2007, United States)

November 2007

RightNow Embraces Web 2.0
(destinationCRM, November 29, 2007, United States)

RightNow Tech Releases Web Widget for Enterprise Level CRM
(Genabled, November 29, 2007, United States)

What is cool in the RightNow November 07 release: knowledge syndication widget
(Ragsdale's Eye on Service, November 26, 2007, United States)

RightNow issues November release
(MyCustomer.com, November 26, 2007, United Kingdom)

The shape of software to come
(Living IT, November 26, 2007, United States)

Software's Enterprising Minds
(CNN Money, November 26, 2007, United States)

RightNow gets catalogue widget
(InfoWorld, November 22, 2007, United States)

RightNow launches latest on-demand CRM release
(IT Pro, November 20, 2007, United Kingdom)

RightNow Focuses on Customer Outreach With Syndication Widget
(CRM Buyer Magazine, November 20, 2007, United States)

Profile: Alison Higgins-Miller, RightNow Technologies
(Smartmanager, November 19, 2007, Australia)

The customer is everything
(ZDNet, November 16, 2007, United States)

How to Deliver Superior Online Customer Service
(CRM Magazine, November 16, 2007, United States)

"Wir wollen wieder segeln"
(Telekommunikations & IT Report, November 15, 2007, Germany)

Oracle OpenWorld: Oracle's SaaSy claims
(MyCustomer.com, November 13, 2007, United States)

Video: Cliff Saran talks to David Ward, Nikon's CRM boss
(ComputerWeekly.com, November 12, 2007, United States)

Is The Title CIO Still Viable -- Or Something Else?
(Information Week, November 12, 2007, United States)

Mobile CRM Deal for Antenna and Oracle, Castle and SalesLogix, Apatar and Salesforce.com, Cast Iron and RightNow, OpSource and Skycom, Oracle EMEA
(Customer Inter@ction Solutions, November 8, 2007, United States)

Online pointers to answers
(The Australian Online, November 7, 2007, Australia)

On the Scene: Gianforte Talks CRM
(CRM Magazine, November 6, 2007, United States)

Cast a Narrow Net
(CRM Magazine, November 6, 2007, United States)

Contact Center Surveying Is Essential
(CRM Magazine, November 6, 2007, United States)

RightNow CRM for Higher Ed Now Available in Australia
(Customer Inter@ction Solutions, November 6, 2007, United States)

The five tenets of SaaS integration
(Computerworld (AU), November 1, 2007, Australia)

October 2007

Local enterprises deploy SaaS RightNow
(Computerworld (AU), October 31, 2007, Australia)

Unis update on demand CRM
(MIS magazine, October 30, 2007, Australia)

RightNow Partners for a Mashup
(destinationCRM, October 30, 2007, United States)

Demandware and RightNow Technologies team up for CRM e-commerce offer
(DM News, October 30, 2007, United States)

RightNow Partners With DemandWare
(Techrockies, October 30, 2007, United States)

Entrepreneur's Journal: Bootstrap it like Google
(Blogging Stocks.com, October 30, 2007, United States)

RightNow, Demandware Mash Up CRM, E-Commerce
(CRM Buyer Magazine, October 30, 2007, United States)

RightNow and Demandware's CRM, E-Commerce Joint Product
(Customer Inter@ction Solutions, October 30, 2007, United States)

The new way to sell ERP in a SAAS world
(Ragsdale's Eye on Service, October 30, 2007, Australia)

RightNow delivers tailored solution for higher education
(Callcentres.net, October 30, 2007, Australia)

RightNow Delivers Tailored Solution for Higher Education
(iTWire, October 30, 2007, Australia)

House of Horrors
(MyCustomer.com, October 30, 2007, United Kingdom)

SaaS CRM taking a new vertical approach
(SearchCRM, October 25, 2007, United States)

Microsoft Opens Fire Sale on Partner-Hosted CRM Live
(eWeek, October 23, 2007, United States)

Machines In Translation: Do MT Engineers Dream of Selectric Sheep?
(Search Engine Watch, October 23, 2007, United States)

How to sustainably grow your business
(DynamicBusiness.com, October 22, 2007, Australia)

Want to enlist? Let's chat
(Government Computer News, October 22, 2007, United States)

Electronic Arts Customer Service Is No Game
(1to1 Magazine, October 22, 2007, United States)

Poor service still encouraging UK consumers to defect
(theWisemarketer.com, October 18, 2007, United Kingdom)

Sony Online Entertainment setzt auf On-Demand
(Acquisa (Germany), October 18, 2007, Germany)

RightNow Helps Sony Online Entertainment Provide Exceptional Gaming Experience with In-Game Support
(iTWire, October 16, 2007, United States)

Greg Gianforte, CEO, RightNow Technologies, Inducted into CRM Hall of Fame
(Customer Inter@ction Solutions, October 16, 2007, United States)

Testumgebungen gehen bei Softwaremiete ins Geld
(Computer Zeitung, October 16, 2007, Germany)

Consumer Electronics Gets CRM RightNow
(AMR, October 11, 2007, United States)

Study Shows Increasing Trend to Boycott Organisations Following Poor Customer Experience
(Customer Management, October 11, 2007, United Kingdom)

Special Report: RightNow - quietly confident
(MyCustomer.com, October 10, 2007, United Kingdom)

Northerners swear Scots complain and Welsh cry after bad customer experiences
(Callcentrehelper.com, October 10, 2007, United Kingdom)

An increasing trend for consumers to boycott organisations following poor customer experiences
(Call Centre Focus (UK), October 9, 2007, United Kingdom)

eHarmony Says
(1to1 Magazine, October 8, 2007, United States)

lastminute.com books RightNow customer service
(MyCustomer.com, October 3, 2007, United Kingdom)

Last minute service
(VNUnet, October 3, 2007, United Kingdom)

Lastminute.com upgrades online customer service across Europe
(Travolution, October 2, 2007, United Kingdom)

lastminute.com upgrades right here, RightNow
(Travel and hospitalility Industry Digest, October 2, 2007, United Kingdom)

September 2007

RightNow Sponsored Study Shows Increasing Trend for Consumers to Boycott Organisations Following a Poor Customer Experience
(Technology Marketing Corporation (tmcnet.com), September 28, 2007, United States)

SaaS Steps Up
(Technology Marketing Corporation (tmcnet.com), September 27, 2007, United States)

RightNow Expands Vertical Market CRM Offerings
(Channel Insider, September 26, 2007, United States)

SAP Saas solution is not just about technology
(InfoWorld, September 19, 2007, United States)

RightNow gets in touch with clients’ emotions
(Travolution, September 18, 2007, United Kingdom)

Colorado tax site eases e-mail burden
(Government Computer News, September 17, 2007, United States)

I Hear America Griping
(BusinessWeek, September 14, 2007, United States)

The 2007 Market Awards: Hall of Fame
(CRM Magazine, September 10, 2007, United States)

Government warming to on-demand CRM
(SearchCRM, September 10, 2007, United States)

SaaS adoption escalating without IT department support
(Computerworld, September 10, 2007, Australia)

RightNow 8.2 extends capabilities of CRM solution
(Callcentrehelper.com, September 7, 2007, United Kingdom)

RightNow erweitert Funktionalität seiner Multichannel-CRM-Lösung
(CRM Manager, September 6, 2007, Germany)

Praxis: Lufthansa Cargo optimiert Geschäftsprozesse mit RightNow
(CRM Manager, September 6, 2007, Germany)

Dave Duffield Inherits the Earth
(CRM Buyer Magazine, September 5, 2007, United States)

Beltway Bet: RightNow Technologies
(Forbes.com, September 4, 2007, United States)

Customers' Ire Grows with Poor Service
(USAToday, September 4, 2007, United States)

RightNow: Ready with More Multichannel Muscle
(destinationCRM, September 4, 2007, United States)

RightNow: Fun Stuff, But is There More to do with CRM?
(eWeek, September 4, 2007, United States)

RightNow 8.2 Zeros In on Emotion Detection
(CRM Buyer Magazine, September 4, 2007, United States)

Keeping Pace with 'The New Influencers'
(destinationCRM, September 4, 2007, United States)

Consumers Gone Mad
(1to1 Magazine, September 4, 2007, United States)

Gaining Acceptance
(Campus Technology, September 4, 2007, United States)

A Sampling of Saas
(Industry Week, September 1, 2007, United States)

August 2007

RightNow 8.2 Extends Capabilities of Multi-Channel CRM Solution
(iTWire, August 29, 2007, Australia)

RightNow comes over all emotional
(Computer Business Review, August 29, 2007, United Kingdom)

RightNow 8.2 extends capabilities of multi-channel CRM Solution
(Callcentres.net, August 29, 2007, Australia)

Customer experience still bad, says RightNow
(MyCustomer.com, August 29, 2007, United Kingdom)

Oracle’s misconceived SaaS strategy
(ZDNet, August 28, 2007, United States)

Nikon und RightNow erhalten Technology ROI Award 2007 von Nucleus Research
(Vis-a-Vis, August 28, 2007, Germany)

The battle for online customer loyalty heats up
(Precision Marketing, August 27, 2007, United Kingdom)

SaaS Best Practices, Part 1: Implementation Checklist
(CRM Buyer Magazine, August 27, 2007, United States)

BT updates self-service tech
(IT Pro, August 23, 2007, United Kingdom)

BT pumps millions in to customer service system...Right here RightNow
(silicon.com, August 22, 2007, United Kingdom)

BT expands self-service with RightNow
(MyCustomer.com, August 22, 2007, United Kingdom)

BT Retail commits to large-scale RightNow contract
(Computerwire, August 22, 2007, United Kingdom)

BT Retail commits to large-scale RightNow contract
(Computer Business Review, August 22, 2007, United Kingdom)

BT to Boost Online Customer Support
(BusinessWeek, August 22, 2007, United Kingdom)

Nikon and RightNow win 2007 technology ROI award from Nucleus Research
(Callcentres.net, August 15, 2007, Australia)

The Saas Steamroller
(Technology Marketing Corporation (tmcnet.com), August 14, 2007, United States)

Another View | Guest commentary: On-demand services create a new need for software compliance
(Government Computer News, August 13, 2007, United States)

Newspoll Survey Finds 21 percent of Consumers Have Switched Broadband Provider
(iTWire, August 7, 2007, Australia)

Newspoll survey finds 21 percent of consumers have switched broadband provider due to a poor customer service experience
(Callcentres.net, August 7, 2007, Australia)

Sophisticated e-mail system helps Right Start maintain brand loyalty
(STORES, August 1, 2007, United States)

July 2007

Oracle Siebel’s CRM Release, SugarCRM and GPL, Xactly and RightNow, AIRS CRM, Altitude and Unity, UDS Goes In-House
(Technology Marketing Corporation (tmcnet.com), July 26, 2007, United States)

Customer Intelligence Drives Robot Sales
(ITBusinessEdge, July 24, 2007, United States)

Salesforce CEO leads charge against software
(USAToday, July 23, 2007, United States)

Using Data to Get Into Your Customer's Head
(Adweek, July 23, 2007, United States)

The Right Start Rejuvenates the Juvenile Market
(1to1 Magazine, July 23, 2007, United States)

Microsoft's weapon in Web apps: keep 'em cheap
(Information Week, July 14, 2007, United States)

Microsoft Aims At Salesforce.com With CRM Live Prices
(Information Week, July 10, 2007, United States)

Microsoft Looks to Undercut CRM Rivals on Pricing
(eWeek, July 10, 2007, United States)

How to Postion Yourself to Snag Your Boss's Job
(The Wall Street Journal, July 2, 2007, United States)

On The Rise
(Entrepreneur.com, July 1, 2007, United States)

June 2007

RightNow CRM for Shortlist, According to Datamonitor
(Technology Marketing Corporation (tmcnet.com), June 28, 2007, United States)

Unabhängiges Marktforschungsunternehmen stuft RightNow als führenden Anbieter von CSM-Software (Customer Service Management)
(Vis-a-Vis, June 20, 2007, Germany)

Restart: David Duffield 2.0 PeopleSoft founder is back in business
(San Francisco Chronicle, June 18, 2007, United States)

RightNow Technologies: Positioning Itself in the Extended Enterprise Trend
(Seeking Alpha, June 14, 2007, United States)

How to find out what’s being said about you
(Financial Times, June 13, 2007, United States)

Commence Corporation Advocates CRM SaaS
(The Open Press, June 13, 2007, United States)

RightNow Technologies: Blue Skies in Big Sky
(AMR, June 11, 2007, United States)

How multi-channel marketing yields best results
(King5.com, June 11, 2007, United States)

CRM Vendor RightNow's Retail Product Now Available
(Customer Inter@ction Solutions, June 11, 2007, United States)

Quietly But Surely, Microsoft Mimics The Salesforce.com Way
(Information Week, June 9, 2007, United States)

The New face of ERP
(University Business, June 7, 2007, United States)

Callmobile.de entlastet Call-Center
(Acquisa (Germany), June 5, 2007, Germany)

For Company in Remote Location, Ex-Residents Offer Promising Pool
(The Wall Street Journal, June 4, 2007, United States)

Google Unplugged: Why Its Offline Approach Is A Strategic Turning Point
(Information Week, June 2, 2007, United States)

Gung-Ho CRM
(destinationCRM, June 1, 2007, United States)

Wise Guide
(CRM Magazine, June 1, 2007, United States)

Boosting web site visits w/ personalized emails
(Card Communications, June 1, 2007, United States)

May 2007

Cultivate An On-Demand Workforce Through On-Demand
(Call Center Magazine, May 31, 2007, United States)

Survey: Segmented e-mails are key drivers for online sales
(DM News, May 31, 2007, United States)

XL Leisure Group selects RightNow Marketing
(Callcentrehelper.com, May 30, 2007, United Kingdom)

Top Five CRM Deployment Mistakes
(Multichannel Merchant, May 30, 2007, United States)

Cultivate An On-Demand Workforce Through On-Demand Technology
(Call Center Magazine, May 30, 2007, United States)

Online shoppers want information during buying process
(BizReport, May 29, 2007, United States)

Rightnow fordert Oracle und SAP heraus
(Information Week, May 29, 2007, Germany)

SaaS Revealed!
(Government Computer News, May 22, 2007, United States)

RightNow Connect: OnDemand Integration Made Easy
(Ragsdale's Eye on Service, May 22, 2007, United States)

RightNow Announces Availability of RightNow 8.1.
(Call Center Magazine, May 21, 2007, United States)

Web-Based Software Services Take Hold
(The Wall Street Journal, May 15, 2007, United States)

RightNow Retail aims to help companies cost effectively improve conversion rates, increase customer loyalty and drive sales
(Call Center Magazine, May 15, 2007, United States)

Customer Intelligence: Marketing Automation: What Do We Do Now?
(DM Review, May 15, 2007, United States)

RightNow Launches Retail Vertical
(CRM Buyer Magazine, May 14, 2007, United States)

Most Software Startups Going SaaS Route - Is This a Good Thing?
(Fast Forward Blog, May 13, 2007, United States)

Cisco and Salesforce.com Get Connected
(CRM Magazine, May 11, 2007, United States)

RightNow Tackles Retail
(Computer Business Review, May 9, 2007, United Kingdom)

RightNow Intros CRM for Retail Sector
(Customer Inter@ction Solutions, May 9, 2007, United States)

Information, answers critical for conversion, loyalty rates: survey
(DM News, May 8, 2007, United States)

Oracle, RightNow Release New CRM Software
(eWeek, May 8, 2007, United States)

Oracle, RightNow refine CRM systems
(Tech World, May 8, 2007, United States)

Hot or not: Software as a service
(SC Magazine, May 4, 2007, United States)

Summit Focuses on Trade, Opportunity for Montana’s Economy
(New West, May 3, 2007, United States)

Market Focus: Government: Citizen Satisfaction
(CRM Magazine, May 1, 2007, United States)

Opinion: Software as a Service: Time for the IT Industry to Take Notice
(Computerworld, May 1, 2007, United States)

What's New
(University Business, May 1, 2007, United States)

April 2007

RightNow, Genesys Team on Telephony App
(CRM Buyer Magazine, April 30, 2007, United States)

Genesys, RightNow deliver integrated CRM solution
(DM News, April 26, 2007, United States)

Genesys and RightNow Deliver Integrated Solution for Customer Interaction Management
(iTWire, April 24, 2007, Australia)

Customer Service Leaders Genesys and RightNow Deliver Integrated Solution for Customer Interaction Management, Voice Self-Service and Multi-Channel Contact
(Callcentres.net, April 24, 2007, Australia)

Orders & Installations
(The Rust Report, April 20, 2007, Australia)

UK customers complain up to five times a year about poor customer service
(ContactCentrelink.com, April 20, 2007, United Kingdom)

Leader: In or out of house?
(silicon.com, April 19, 2007, United Kingdom)

DealsDirect.com.au Selects RightNow to Support Growing Customer Base
(iTWire, April 19, 2007, Australia)

Does SaaS Meet the Customization Challenge?
(CRM Buyer Magazine, April 17, 2007, United States)

Businesses Get Serious About Software As A Service
(Information Week, April 16, 2007, United States)

Customer service complaints soar
(Computing, April 16, 2007, United Kingdom)

Businesses get serious about software as a service
(iTWire, April 16, 2007, Australia)

More people than ever complain about customer service
(Call Centre Focus (UK), April 14, 2007, United Kingdom)

Telcos and ISPs worst at customer service
(IT Pro, April 13, 2007, United Kingdom)

Software helps agencies get it right now
(Government Computer News, April 10, 2007, United States)

Case study: University of Mempis
(Financial Times, April 9, 2007, United Kingdom)

THE 2007 Service Leaders, Part 1
(destinationCRM, April 1, 2007, United States)

March 2007

RightNow Goes Back to School for First Industry Version
(AMR, March 30, 2007, United States)

RightNow Gets Schooled
(destinationCRM, March 28, 2007, United States)

RightNow launches RightNow Higher Education
(DM News, March 28, 2007, United States)

RightNow Introduces Higher Education CRM Tool
(Customer Inter@ction Solutions, March 28, 2007, United States)

The host with the most
(Financial Times, March 19, 2007, United States)

Can You Hear Me Now?
(Brandweek Magazine, March 19, 2007, United States)

One Tough Customer
(Brandweek Magazine, March 19, 2007, United States)

Web Services on Steroids
(CRM Buyer Magazine, March 15, 2007, United States)

Getting Out of the In-Box
(Baseline Magazine, March 9, 2007, United States)

5 Tips for Deploying On-Demand CRM
(Baseline Magazine, March 9, 2007, United States)

RightNow Technologies: Aggressive Player
(Baseline Magazine, March 9, 2007, United States)

Software as a Service: Handling Customers, Hands-Free
(Baseline Magazine, March 8, 2007, United States)

SaaS Advantage Podcast Series 2007 With Greg Gianforte
(SaaScon, March 5, 2007, United States)

The 8 'Rules' Of Software That Need To Be Broken
(Optimize Magazine, March 5, 2007, United States)

SaaS: Rightnow will mit Voice-Lösungen näher am Kunden sein
(Computerwoche, March 1, 2007, Germany)

February 2007

RightNow führt neue Voice-Lösungen ein
(Vis-a-Vis, February 28, 2007, Germany)

Rightnow will SAP und Oracle herausfordern
(Computer Zeitung, February 28, 2007, Germany)

David gegen Goliath bei Kundenverwaltung per Mietsoftware
(Computer Zeitung, February 28, 2007, Germany)

RightNow Named a Leader in Independent Research Firm Midmarket CRM Evaluation
(CRM Today, February 26, 2007, United States)

CRM Report from Forrester on RightNow, Investigo, AMI's CRM, SCM, ERP for SMB, Landis Lab Misconduct?
(Customer Inter@ction Solutions, February 26, 2007, United States)

Midmarket CRM Grows
(CRM Magazine, February 26, 2007, United States)

E-Interview zum Virtual Roundtable "Sprachautomatisierung im Unternehmen" mit Constantin Schaible und Frank Prenninger
(Competence SITE, February 23, 2007, Germany)

How to Manage a CRM Global Strategy
(SellingPower, February 22, 2007, United States)

How to Manage Customer Experience
(SellingPower, February 21, 2007, United States)

RightNow zaps perpetual licensing, talks up smart client
(ZDNet, February 20, 2007, United States)

Customer-focused CRM
(SellingPower, February 20, 2007, United States)

RightNow zaps perpetual licencing, talks up smart client
(ZDNet UK, February 20, 2007, United Kingdom)

RightNow Plans EMEA Expansion
(Yahoo News UK & Ireland, February 19, 2007, United Kingdom)

Rightnow will Europa das SaaS-Geschäft nahe bringen
(Computerwoche, February 19, 2007, Germany)

Debate Grows Over Software-As-A-Service Architecture
(Information Week, February 17, 2007, United States)

Flythomascook.com extends use of hosted marketing module
(Computer Weekly (UK), February 16, 2007, United Kingdom)

RightNow aims to take on SAP, Siebel in Europe
(ZDNet, February 16, 2007, United Kingdom)

flythomascook.com to reach out to its customers in a personalised manner
(eye for travel, February 16, 2007, United Kingdom)

RightNow Plans EMEA Expansion
(Computerwire, February 16, 2007, United Kingdom)

RightNow Plans EMEA Expansion
(Computerwire, February 16, 2007, United Kingdom)

John Wiley & Sons Inc. picks RightNow to increase customer satisfaction
(DM News, February 15, 2007, United States)

RightNow Announces New Executives
(Customer Inter@ction Solutions, February 15, 2007, United States)

RightNow aims to take on SAP, Siebel in Europe
(CNET News.com, February 15, 2007, United States)

RightNow Proves It Isn't Just The Other Salesforce.com
(Intelligent Enterprise, February 15, 2007, United States)

RightNow aims to take on SAP, Siebel in Europe
(ZDNet, February 15, 2007, United States)

'I could drive a truck through SAP's cracks' - RightNow
(silicon.com, February 15, 2007, United Kingdom)

RightNow Delivers Voice Solutions
(iTWire, February 15, 2007, Australia)

RightNow proves it isn't just the other Salesforce.com
(iTWire, February 15, 2007, Australia)

RightNow Proves It Isn't Just The Other Salesforce.com
(Information Week, February 14, 2007, United States)

I Love On-Demand
(The Motley Fool, February 13, 2007, United States)

Licence Revoked? - RightNow in perpetuity
(MyCustomer.com, February 13, 2007, United Kingdom)

CRM Leaders Chased by Strong Pack
(Computerwire, February 12, 2007, United Kingdom)

Speech, voice apps integrating into the contact center
(SearchCRM, February 8, 2007, United States)

CRM software rankings tell a familiar tale
(SearchCRM, February 7, 2007, United States)

Enterprise CRM Is Three Sheets to the Wind
(destinationCRM, February 6, 2007, United States)

RightNow to Launch Three New Voice-Driven Solutions
(Technology Marketing Corporation (tmcnet.com), February 6, 2007, United States)

RightNow Delivers New Voice Solutions
(CRM Today, February 6, 2007, United States)

RightNow Extends Voice Capabilities
(Computerwire, February 6, 2007, United Kingdom)

RightNow Extends Voice Capabilities
(Computerwire, February 6, 2007, United Kingdom)

RightNow Delivers on Voice Commitment
(destinationCRM, February 5, 2007, United States)

RightNow Adds New Voice Capabilities
(CRM Buyer Magazine, February 5, 2007, United States)

RightNow Delivers New Voice Solutions
(Speech Technology Magazine, February 5, 2007, United States)

RightNow shares up after it drops perpetual licences
(Reuters, February 1, 2007, United States)

Despite net loss, RightNow is upbeat
(Bozeman Chronicle, February 1, 2007, United States)

January 2007

Xactly, RightNow Team Up for CRM Alliance
(Customer Inter@ction Solutions, January 29, 2007, United States)

(ITNews.com.au, January 29, 2007, Australia)

You Don't Have To Be Locked In
(Information Week, January 27, 2007, United States)

Rising Consumer Expectations Test Retailers
(Mass Market Retailers, January 25, 2007, United States)

Section 508: Reconstruction in Progress
(Federal Computer Week, January 22, 2007, United States)

Salesforce.com Eyes Public Sector Growth
(Forbes.com, January 18, 2007, United States)

'Ask Us' chat offers real-time advice from ARCC college advisors
(Isanti County News, January 18, 2007, United States)

flythomascook.com to reach out to its customers in a personalised manner
(eye for travel, January 16, 2007, United Kingdom)

CRM in practice: The airline industry
(MyCustomer.com, January 15, 2007, United Kingdom)

Products of the Year 2006: Call Center
(SearchCRM, January 15, 2007, United States)

Products of the Year 2006: Salesforce Automation
(SearchCRM, January 15, 2007, United States)

4 Email Marketing Tips
(iMedia Connection, January 15, 2007, United States)

Performance management programme boosts service quality for South Ribble
(ContactCentrelink.com, January 12, 2007, United Kingdom)

Performance Management programme boosts service quality for South Ribble Council
(Public Technology Net, January 11, 2007, United Kingdom)

CRM Made Simple
(Inc., January 11, 2007, United States)

RightNow On Demand
(Line56, January 9, 2007, United States)

Revenge of the Software Customer
(The Motley Fool, January 5, 2007, United States)

Is 2007 going to be the 'year of the customer'?
(theWisemarketer.com, January 4, 2007, United Kingdom)

Statistically Speaking
(destinationCRM, January 1, 2007, United States)

Scripts are last year's model
(Call Centre Focus (UK), January 1, 2007, United Kingdom)

December 2006

Comment: Jenny Hjul: Anyone remember what service means?
(The Times Online (UK), December 24, 2006, United Kingdom)

The 50 Most Powerful People in Networking
(Network World, December 22, 2006, United States)

It's a CRM Bonanza
(Call Center Magazine, December 17, 2006, United States)

CRM's RightNow Places In Fastest-Growing Software Companies
(Customer Inter@ction Solutions, December 16, 2006, United States)

RightNow highlights need for urgency
(Travolution, December 15, 2006, United Kingdom)

Jingle Bells and all that...
(MyCustomer.com, December 13, 2006, United Kingdom)

Online retailers need to get the shopping experience right
(MyCustomer.com, December 13, 2006, United Kingdom)

Jingle bells and all that...
(MyCustomer.com, December 13, 2006, United Kingdom)

Doe uw inkopen deze week
(Het Volk (Belgium), December 11, 2006, Belgium)

Aktive Ansprache
(Wirtschaftswoche, December 8, 2006, Germany)

Advies: 'doe online kerstinkopen vóór 18 december'
(Telegraaf (NL), December 8, 2006, Netherlands)

Five ideas to improve e-retail holiday sales
(theWisemarketer.com, December 8, 2006, United Kingdom)

RightNow adviseert online retailers
(Reclameweek (NL), December 7, 2006, Netherlands)

Nikon Europe deploys new marketing platform
(theWisemarketer.com, December 7, 2006, United Kingdom)

HHS adds video to pandemic flu site
(Government Health IT, December 6, 2006, United States)

Nikon implementiert neues Marketing-Kommunikationssystem
(Acquisa (Germany), December 5, 2006, Germany)

Slechte klantervaring: weg is weg
(Adforesult (NL), December 4, 2006, Netherlands)

November 2006

RightNow CRM Extended Across Nikon Europe
(Customer Inter@ction Solutions, November 30, 2006, United States)

Nederlander gruwelt van slechte service
(Het Financieele Dagblad (NL), November 29, 2006, Netherlands)

Nikon Europe Extends RightNow Marketing
(MyCustomer.com, November 29, 2006, United Kingdom)

Getting vocal about voice automation
(MyCustomer.com, November 29, 2006, United Kingdom)

Dertig procent klanten weg na slechte service
(Sales Management (NL), November 29, 2006, Netherlands)

Guter Service wird belohnt
(CallCenter Profi, November 27, 2006, Germany)

Travel site tweaks customer service
(Computerworld (AU), November 27, 2006, Australia)

A CRM Thanksgiving: Optimism and Gratitude
(eCommerce Times, November 22, 2006, United States)

Nikon gets a better picture of customer base
(VNUnet, November 16, 2006, United Kingdom)

T-Mobile Austria setzt auf RightNow zur Optimierung der Kundenerlebnisse
(CRM Manager, November 14, 2006, Germany)

T-Mobile Austria: Entlastung fürs Contact-Center
(Acquisa (Germany), November 13, 2006, Germany)

Why does tech customer service suck?
(ZDNet, November 8, 2006, United States)

Customers Are Sick of Service, Literally
(destinationCRM, November 8, 2006, United States)

Technology troubles set off tantrums, tears and tirades
(USAToday, November 7, 2006, United States)

Duffield Takes On Oracle, Again
(Forbes, November 7, 2006, United States)

Software-As-A-Service Faces Its Next Big Test
(Information Week, November 7, 2006, United States)

Ashes loss preferable to waiting for service
(Courier Mail, November 6, 2006, Australia)

Billions tossed into the too-hard basket
(Sydney Morning Herald, November 2, 2006, Australia)

Leverage SaaS for business efficiency
(Boston Herald, November 1, 2006, United States)

Tom Tom automates customer feeback
(Computerworld (AU), November 1, 2006, Australia)

October 2006

RightNow Technologies' Two-Sided Approach to CRM
(Call Center Magazine, October 31, 2006, United States)

Customer Service More Important than Prices
(SmartHouse News, October 31, 2006, Australia)

Govt gets low mark in satisfaction
(Computer Daily News, October 31, 2006, Australia)

Bald künstliche Intelligenz im Vertrieb?
(Acquisa (Germany), October 23, 2006, Germany)

SaaScon exuberance
(ZDNet, October 23, 2006, United States)

Travel website Roadtest - Customer journey
(Travolution, October 19, 2006, United Kingdom)

CIO as communicator
(Financial Times, October 18, 2006, United Kingdom)

Customer data: ‘Go away – it’s kids’ bath time’
(Financial Times, October 18, 2006, United Kingdom)

MySQL tunes for enterprises
(IT Week, October 17, 2006, United Kingdom)

Shaping Success
(Consumer Goods Technology, October 12, 2006, United States)

Wirtschaftlicher Unternehmenserfolg durch guten Service
(Competence SITE, October 12, 2006, Germany)

Incremental adoption sells SaaS to the enterprise
(ZDNet, October 11, 2006, United States)

I spent yesterday talking to a number of UK and European SaaS adopters, courtesy of RightNow Technologies
(ZDNet, October 11, 2006, United Kingdom)

"Marketing automation: Looking in or looking out?" Jason Mittelstaedt, VP of Marketing, RightNow Technologies
(MyCustomer.com, October 11, 2006, United Kingdom)

Emotionally yours: CRM system detects emails’ tone
(Computerworld (AU), October 2, 2006, Australia)

The 2006 Market Leaders
(destinationCRM, October 1, 2006, United States)

50 Fastest-Growing Software Companies for 2006
(Baseline Magazine, October 1, 2006, United States)

September 2006

SaaS CEOs, customer CIOs on different worlds
(Paul Gillin's blog, September 29, 2006, United States)

Mit CRM Kunden verlieren
(CRM Manager, September 29, 2006, Germany)

SAP gets SaaSy
(Customer Relationship Management, September 28, 2006, United Kingdom)

A Silicon Valley Journal
(ZDNet, September 26, 2006, United States)

SaaScon trumpets next-gen computing
(InfoWorld, September 26, 2006, United States)

RightNow Technologies Upgrades CRM Suite
(CRMdaily.com, September 25, 2006, United States)

Providing Inputs for a Positive Customer Experience
(CRM Buyer Magazine, September 22, 2006, United States)

Rightnow bringt neues CRM on Demand
(ZDNet Deutschland, September 22, 2006, Germany)

CRM in Practice: Edexcel
(MyCustomer.com, September 22, 2006, United Kingdom)

CRM Magazine Announces the 2006 Market Award Winners
(CRM Magazine, September 21, 2006, United States)

IT/Business Strategies: ASP vs. SaaS: What's the difference?
(SearchCIO.com, September 20, 2006, United States)

The New Barbarians
(Forbes.com, September 18, 2006, United States)

Are You Ready for Today's Loyal Customer?
(1to1 Magazine, September 15, 2006, United States)

RightNow 8 verspricht schnelle CRM-Implementierung
(Silicon.de, September 13, 2006, Germany)

RightNow upgrades CRM suite
(Computerworld, September 13, 2006, United States)

RightNow teams up with Lithium
(MyCustomer.com, September 13, 2006, United Kingdom)

RightNow Updates On-Demand CRM Suite
(Information Week, September 12, 2006, United States)

RightNow upgrades CRM suite
(Network World, September 11, 2006, United States)

RightNow Upgrades CRM Software
(Techrockies, September 11, 2006, United States)

On-demand CRM answers the call for customization
(SearchCRM, September 8, 2006, United States)

Asknet optimiert Kundenservice
(Acquisa (Germany), September 8, 2006, Germany)

RightNow introduces enterprise-class, on demand solutions for sales, marketing and service
(ContactCentrelink.com, September 8, 2006, United Kingdom)

RightNow strengthens CRM hosting for blue-chips
(IT Week, September 8, 2006, United Kingdom)

RightNow New Release Underlines Growth Ambitions
(Computerwire, September 8, 2006, United Kingdom)

RightNow Rearchitects CRM Suite With Version 8
(eCommerce Times, September 7, 2006, United States)

RightNow rolls out "most important" release
(MyCustomer.com, September 7, 2006, United Kingdom)

Procter & Gamble rolls out RightNow
(MyCustomer.com, September 7, 2006, United Kingdom)

Customers sick of poor service - literally!
(MyCustomer.com, September 7, 2006, United Kingdom)

Sick and tired
(MyCustomer.com, September 7, 2006, United Kingdom)

It's an on-demand world
(ZDNet, September 7, 2006, United States)

It's an on-demand world
(ZDNet, September 7, 2006, United Kingdom)

Customers sick of poor service - literally!
(MyCustomer.com, September 7, 2006, United Kingdom)

Procter & Gamble rolls out RightNow
(MyCustomer.com, September 7, 2006, United Kingdom)

RightNow rolls out "most important" release
(MyCustomer.com, September 7, 2006, United Kingdom)

Sick and tired
(MyCustomer.com, September 7, 2006, United Kingdom)

RightNow's next generation CRM platform extends into Customer Retention Management
(ZDNet, September 6, 2006, United States)

RightNow strengthens CRM hosting for blue-chips
(Computing-UK.co.uk, September 6, 2006, United Kingdom)

Web services lead the way to CRM
(Computer Weekly (UK), September 5, 2006, United Kingdom)

News in brief
(Computer Weekly (UK), September 5, 2006, United Kingdom)

Procter & Gamble optimaliseert online dienstverlening aan klanten
(IT Commercie (NL), September 5, 2006, Netherlands)

P&G gets vote of confidence from investors
(Cosmetics Design.com, September 4, 2006, United States)

Powering Customers Onto the Agenda
(destinationCRM, September 1, 2006, United States)

P&G selects RightNow Technologies' on-demand CRM
(Computer Weekly (UK), September 1, 2006, United Kingdom)

2006 Baseline/The Hackett Group ROI Awards
(Baseline Magazine, September 1, 2006, United States)

August 2006

Procter & Gamble Applies RightNow to Boost Online Consumer Experience
(DM News, August 31, 2006, United States)

RightNow Signs P&G
(Techrockies, August 30, 2006, United States)

One Year Post-Katrina, Few Firms Have Continuity Plans
(eCommerce Times, August 30, 2006, United States)

Senator Baucus swaps jobs for a day
(KBZK News, August 25, 2006, United States)

The Best Resource Government Isn't Using
(Government Technology, August 22, 2006, United States)

Overstock.com Selects RightNow Technologies to Deliver a Superior Customer Experience
(Support Industry.com, August 21, 2006, United States)

Tiscali UK partners with RightNow to improve customer experience
(Call Centre Focus (UK), August 18, 2006, United Kingdom)

Overstock.com Picks RightNow for CRM Unification
(DM News, August 17, 2006, United States)

New Zealand's Victoria University expands CRM
(Call Center E-Journal, August 17, 2006, Australia)

Losing Customers with CRM
(MyCustomer.com, August 16, 2006, United Kingdom)

Overstock Picks RightNow's CRM
(Customer Inter@ction Solutions, August 15, 2006, United States)

RightNow Sells CRM to New Zealand's Victoria University
(Customer Inter@ction Solutions, August 15, 2006, Australia)

Victoria Uni expands CRM system
(M-Net, August 15, 2006, New Zealand)

Strip-mining customers is no way to behave
(ZDNet, August 10, 2006, United States)

Can CRM Cost You Customers?
(1to1 Magazine, August 10, 2006, United States)

Speech being heard in the contact center
(SearchCRM, August 8, 2006, United States)

Market Focus
(destinationCRM, August 4, 2006, United States)

Customer Experience: Frequent Questions Need New Answers
(Banking Technology & News Service Network, August 4, 2006, United States)

Tweemiljardste klantinteractie RightNow
(Telecommerce Magazine (NL), August 2, 2006, Netherlands)

July 2006

Innovation earns 9 agencies awards
(Federal Computer Week, July 27, 2006, United States)

It’s a SaaSy Affair
(ZDNet, July 27, 2006, United States)

AlwaysOn: SaaS love fest
(ZDNet, July 27, 2006, United States)

Live blogging AO Stanford SaaS panel
(ZDNet, July 27, 2006, United States)

Erfolg durch Service
(Vis-a-Vis, July 11, 2006, Germany)

RightNow-Right On Target
(Computer Reseller News, July 7, 2006, United States)

How Good Is Your Customer Service?
(Target Marketing, July 1, 2006, United States)

June 2006

State of Kentucky Enlists RightNow to Promote Postsecondary Education
(DM News, June 27, 2006, United States)

flythomas.cook takes off with RightNow
(MyCustomer.com, June 21, 2006, United Kingdom)

Navy Federal Enlists RightNow For CRM
(Customer Inter@ction Solutions, June 19, 2006, United States)

RightNow Hires CRM Journeyman Scott Creighton
(Customer Inter@ction Solutions, June 15, 2006, United States)

CRM failed because
(SearchCRM, June 15, 2006, United States)

RightNow hires former Oracle exec
(CNET News.com, June 14, 2006, United States)

Sprint shares its best practices in text chat
(SearchCRM, June 13, 2006, United States)

Call Centres get a break as Cook Revamps Flights Site
(Computer Weekly (UK), June 13, 2006, United Kingdom)

RightNow's Voice
(destinationCRM, June 12, 2006, United States)

RightNow Adds Caller ID to the Agent Desktop
(CRM Buyer Magazine, June 12, 2006, United States)

Video: Up By The Bootstraps
(Forbes.com, June 8, 2006, United States)

RightNow Announces CRM Milestone
(Customer Inter@ction Solutions, June 6, 2006, United States)

Serious about service
(Government Computer News, June 5, 2006, United States)

Interview with Jason Mittelstaedt, RightNow
(Techrockies, June 5, 2006, United States)

Illinois Department of Revenue Implements RightNow's Solution
(Customer Inter@ction Solutions, June 1, 2006, United States)

May 2006

Chief Supply Fires Up Sales With E-Newsletters
(DM News, May 31, 2006, United States)

ATG Marketing Chief Cliff Conneighton: Good CRM Requires Single Focus
(CRM Buyer Magazine, May 26, 2006, United States)

EXCLUSIVE INTERVIEW--RightNow CEO Greg Gianforte: The Future Is On-Demand
(CRM Buyer Magazine, May 25, 2006, United States)

Less Clutter, More Customer
(Manufacturing Business Technology, May 24, 2006, United States)

Digging into the RightNow Salesnet deal
(ZDNet, May 24, 2006, United States)

RightNow goes Salesnet Shopping
(silicon.com, May 24, 2006, United Kingdom)

RightNow Snaps up Salesnet
(MyCustomer.com, May 24, 2006, United Kingdom)

Net-Net: RightNow Buys Salesnet
(destinationCRM, May 23, 2006, United States)

Corda: Eastward Ho! For CRM BI Seller
(Customer Inter@ction Solutions, May 23, 2006, United States)

RightNow buys Salesnet for hosted salesforce automation
(Computing-UK.co.uk, May 23, 2006, United Kingdom)

Is CRM now a "must have" for firms of all sizes?
(silicon.com, May 22, 2006, United Kingdom)

RightNow Buys CRM Rival Salesnet for $9M
(eWeek, May 22, 2006, United States)

RightNow nets Salesnet, targeting Salesforce.com
(ZDNet, May 22, 2006, United States)

RightNow acquires Salesnet in SaaS CRM space
(InfoWorld, May 22, 2006, United States)

RightNow acquires Salesnet for SFA
(SearchCRM, May 22, 2006, United States)

RightNow Buys Salesnet: $9M
(Red Herring, May 22, 2006, United States)

Consistent Customer Service Still an Elusive Goal for Government
(CRM Buyer Magazine, May 20, 2006, United States)

Software from Montana and social enterprise
(ZDNet, May 18, 2006, United States)

Iomega Partners with RightNow to Enhance Customer Experience
(Customer Inter@ction Solutions, May 17, 2006, United States)

Q&A Tom Castley, Head of Public Sector UK, RightNow Technologies
(eGov Monitor, May 15, 2006, United Kingdom)

Quocirca's Straight Talking: How Linux is hurting Microsoft
(silicon.com, May 12, 2006, United Kingdom)

Quocirca's Straight Talking: How Linux is hurting Microsoft
(silicon.com, May 12, 2006, United Kingdom)

CRM in action: Ubisoft
(MyCustomer.com, May 11, 2006, United Kingdom)

RightNow's New CRM Client: TD Banknorth
(Technology Marketing Corporation (tmcnet.com), May 9, 2006, United States)

For Some Skeptics, Phone Systems Now Hit The Right Tone
(Investor's Business Daily, May 3, 2006, United States)

CRM: Hosted vs packaged - which to choose?
(silicon.com, May 2, 2006, United Kingdom)

Barriers to CRM Success
(destinationCRM, May 1, 2006, United States)

Learn to juggle contacts
(Call Centre Focus (UK), May 1, 2006, United Kingdom)

April 2006

Bad experiences drive away 65% of UK consumers
(theWisemarketer.com, April 27, 2006, United Kingdom)

Justice and Law Enforcement Information Exchange Clearinghouse Goes Live
(Government Technology, April 26, 2006, United States)

Serving the customer right
(European Centre for Customer Strategies, April 26, 2006, United Kingdom)

Putting the customer first with CRM
(Computerworld, April 24, 2006, New Zealand)

UK customers fed up with bad customer service
(MyCustomer.com, April 21, 2006, United Kingdom)

Bad service? Oh well, never mind...
(MyCustomer.com, April 21, 2006, United Kingdom)

CRM failing to satisfy UK customers
(ZDNet UK, April 19, 2006, United Kingdom)

Case Study: How TD Banknorth Overhauled Online Customer Service
(American Banker, April 18, 2006, United States)

Illinois taxpayers can get help online
(MyWebTimes.com, April 12, 2006, United States)

Full Service
(Computerworld, April 10, 2006, United States)

Consistent customer service still an elusive goal
(Federal Computer Week, April 10, 2006, United States)

RightNow Technologies Roundtable
(eGov Monitor, April 3, 2006, United Kingdom)

The 2006 Service Leader Awards
(CRM Magazine, April 1, 2006, United States)

March 2006

Salon Trims Costs with Hosted Apps
(CRMdaily.com, March 29, 2006, United States)

RightNow reports e-government savings of £3m in 2005
(theWisemarketer.com, March 28, 2006, United Kingdom)

RightNow takes on-demand CRM to the big league
(European Centre for Customer Strategies, March 28, 2006, United Kingdom)

40% Would Rather Go To The Dentist Than Deal With Bad Customer
(Customer Inter@ction Solutions, March 27, 2006, United States)

Public sector must wake up to CRM
(silicon.com, March 24, 2006, United Kingdom)

Government Customers Save £3Million With RightNow
(CRM Today, March 23, 2006, United Kingdom)

On-demand CRM: Microsoft vs. RightNow
(ZDNet Australia, March 22, 2006, Australia)

How's your Internet customer service?
(Talk About Service Radio Program, March 21, 2006, United States)

Bootstrapping Your Way Into Business
(U.S. News and World Report, March 20, 2006, United States)

Sun Grid rising at network.com
(ZDNet, March 20, 2006, United States)

Hairdresser trims costs with hosted apps
(Computerworld (AU), March 20, 2006, New Zealand)

Oracle holt Siebel-on-Demand nach Hause
(Computerwoche, March 15, 2006, Germany)

Trouble Ticketing Systems Directory: RightNow CRM
(ISP Planet, March 15, 2006, United States)

Potential Sun Grid customer: No thanks
(CNET News.com, March 13, 2006, United States)

Salon trims costs with hosted apps
(Network World, March 13, 2006, United States)

"Siebel muss seine Position neu finden"
(Computer Zeitung, March 13, 2006, Germany)

The Definitive Guide to On-Demand CRM
(CRMdaily.com, March 9, 2006, United States)

BA relies on RightNow during industrial action
(MyCustomer.com, March 1, 2006, United Kingdom)

No Time for Open Source in the Service-Enabled Enterprise
(Application Development Trends, March 1, 2006, United States)

February 2006

Jetstar support soars with RightNow
(ZDNet Australia, February 28, 2006, Australia)

Handling millions of customers during industrial action crisis
(eye for travel, February 23, 2006, United Kingdom)

IBM will mehr Partner für Software-as-a-Service begeistern
(Computerwoche, February 23, 2006, Germany)

CRM helped BA survive strike action
(ZDNet UK, February 22, 2006, United Kingdom)

The 'year of the customer' in the contact center
(SearchCRM, February 22, 2006, United States)

Lessons learned in running a hosted software business
(InfoWorld, February 7, 2006, United States)

Salesforce.com Crashes Again
(Computerwire, February 2, 2006, United Kingdom)

IBM hilft SAP bei Mietsoftware-Vorstoß
(Financial Times Deutschland, February 2, 2006, Germany)

New Model Ready For Delivery
(New Zealand Management, February 1, 2006, New Zealand)

January 2006

RightNow shows profit growth in 2005
(Bozeman Chronicle, January 31, 2006, United States)

Umsatzorientierter Kundenservice: Wie die Service-Abteilung zum Profit Center wird
(Competence SITE, January 24, 2006, Germany)

RightNow adds more language support
(MyCustomer.com, January 19, 2006, United Kingdom)

RightNow's on-demand CRM localised in 19 languages
(theWisemarketer.com, January 19, 2006, United Kingdom)

MySQL AB: 2005 mit Quartals- und Jahresrekorden
(SIR - Die schweizerische Informatik-Revue, January 17, 2006, Germany)

CRM - Ein alter Hase ist noch einmal am Start
(Silicon.de, January 12, 2006, Germany)

Special Report: SLAs in focus following Salesforce.com outage
(MyCustomer.com, January 6, 2006, United Kingdom)

To eat out or take away - that is the CRM question
(Customer Management, January 1, 2006, United Kingdom)

The RightNow solution for CRM
(Retail Systems (UK), January 1, 2006, United States)

December 2005

A Software Revolution
(CRM Buyer Magazine, December 31, 2005, United States)

Software that makes tech support smarter
(San Jose Mercury News, December 23, 2005, United States)

Ulta Makes Over Call Center with Echopass
(Consumer Goods Technology, December 22, 2005, United States)

RightNow CRM Helps ResortCom Triple Profitability
(DM News, December 20, 2005, United States)

Cornwall County Council has implemented RightNow Service
(Local Government IT in Use, December 20, 2005, United Kingdom)

Hosted CRM: prepare your boat to be floated
(The Channel Register, December 19, 2005, United Kingdom)

Financial results for November 2005
(Infoconomy.com, December 19, 2005, United Kingdom)

Prosperous? You wish...
(MicroScope, December 19, 2005, United Kingdom)

2005: Look back and wonder
(MyCustomer.com, December 18, 2005, United Kingdom)

Video: Getting Results Right Now
(Forbes, December 16, 2005, United States)

RightNow-Programmierschnittstelle für Telefonieintegration
(com4biz (Germany), December 13, 2005, Germany)

RightNow-Programmierschnittstelle für Telefonieintegration
(CRM Manager, December 13, 2005, Germany)

RightNow-Programmierschnittstelle für Telefonieintegration
(Computerwelt, December 12, 2005, Germany)

The Great Software Platform Hoax
(BusinessWeek, December 12, 2005, United States)

High Five: Greg Gianforte, RightNow Technologies Inc. CEO
(Information Week, December 12, 2005, United States)

Calling 'Em Like He Sees 'Em
(BusinessWeek, December 12, 2005, United States)

The coming software revolution
(InfoWorld, December 9, 2005, United States)

HUK24 setzt die CRM-Technologie von RightNow ein
(com4biz (Germany), December 7, 2005, Germany)

Microsoft vs the rest of the world: changing the dynamics of the market?
(MyCustomer.com, December 7, 2005, United Kingdom)

Microsoft 'waited too long' to crash CRM party
(ZDNet UK, December 7, 2005, United Kingdom)

Why it is better to be bootstrapped than well heeled
(Financial Times, December 7, 2005, United Kingdom)

Microsoft CRM 3.0: The View From Montana
(Customer Inter@ction Solutions, December 6, 2005, United States)

HUK24 setzt die CRM-Technologie von RightNow ein
(CRM Manager, December 2, 2005, Germany)

November 2005

RightNow Turns Water Into Wine
(Customer Inter@ction Solutions, November 30, 2005, United States)

RightNow Touts Open-Source and On-Demand Apps
(eWeek, November 30, 2005, United States)

`Technologist' casts about for challenge
(New Zealand Herald, November 29, 2005, New Zealand)

Just what constitutes an open source company? (via RightNow Technologies)
(InfoWorld, November 29, 2005, United States)

Water into Wine
(SiliconValleyWatcher, November 29, 2005, United States)

CRM's new breed swells
(ZDNet Australia, November 25, 2005, Australia)

Intelsat ersetzt Siebel SA Enterprise durch Rightnow CRM
(EU Marketing Portal, November 22, 2005, Germany)

Wechsel zur RightNow-Lösung
(Groupware Online, November 21, 2005, Germany)

Wechsel zur RightNow-Lösung
(Groupware Online, November 21, 2005, Germany)

RightNow offers Siebel users CRM free for six months
(Computer Weekly (UK), November 18, 2005, United Kingdom)

RightNow Offers Six Free Months To Siebel Refugees
(Technology Marketing Corporation (tmcnet.com), November 18, 2005, United States)

RightNow Targets Siebel Customers
(Computer Business Review, November 18, 2005, United Kingdom)

RightNow Targets Siebel Customers
(Computerwire, November 18, 2005, United Kingdom)

RightNow tries to seduce Siebel users
(ZDNet UK, November 17, 2005, United Kingdom)

RightNow Tries To Woo Siebel Customers
(Newsfactor Network, November 17, 2005, United States)

RightNow Makes Play For Siebel Customers
(Information Week, November 16, 2005, United States)

RightNow targets Siebel customers
(CNET News.com, November 16, 2005, United States)

RightNow Offers Siebel Users Six Months of Free CRM
(Manufacturing Business Technology, November 16, 2005, United States)

Mission Federal deploys RightNow to target internet generation
(MyCustomer.com, November 15, 2005, United Kingdom)

Mission Federal Credit Union Selects RightNow CRM
(CRM Today, November 15, 2005, United States)

Podcast: RightNow CEO Greg Gianforte
(ZDNet Australia, November 11, 2005, Australia)

Know Thy Customer's Behavior
(Global Finance Magazine, November 11, 2005, United States)

CRM gets in your face
(The Times Online (UK), November 11, 2005, United Kingdom)

Interview: Chuck Udzinski, consumer services manager, Black and Decker
(MyCustomer.com, November 10, 2005, United Kingdom)

Cornwall County Council Implements RightNow
(MyCustomer.com, November 9, 2005, United Kingdom)

CRM on Tap
(The Times Online (UK), November 9, 2005, United Kingdom)

RightNow holds inaugural Asia Pacific user conference in Sydney
(CRM Magazine, November 8, 2005, Australia)

Interview: Greg Gianforte, CEO, RightNow Technologies on Life After Siebel
(MyCustomer.com, November 8, 2005, United Kingdom)

The Right Start Uses RightNow for CRM
(DM News, November 1, 2005, United States)

Building the Brand
(Hospitality Magazine, November 1, 2005, United States)

October 2005

Gianforte publishes book on entrepreneur strategies
(Bozeman Chronicle, October 28, 2005, United States)

Cook's staff aid online bookers
(Travel Trade Gazette (TTG), October 28, 2005, United Kingdom)

Traditional customer service functions - over the internet
(Computing, October 27, 2005, United Kingdom)

RightNow Is Getting It Right
(The Motley Fool, October 26, 2005, United States)

Case Study: RightNow Technologies
(The Daily Telegraph, October 25, 2005, United Kingdom)

The five top CRM priorities for online travel firms
(theWisemarketer.com, October 25, 2005, United Kingdom)

'Siebel and the customer'
(MyCustomer.com, October 24, 2005, United Kingdom)

RightNow's Gianforte: Third-Quarter Profit and Competition
(Bloomberg News, October 24, 2005, United States)

Q&A: Greg Gianforte
(Red Herring, October 21, 2005, United States)

Thomas Cook buys into CRM
(Travel Weekly, October 20, 2005, United Kingdom)

ThomasCook.com focuses on lending personal touch to its customers
(eye for travel, October 19, 2005, United Kingdom)

RightNow hopes for premium travel
(ZDNet UK, October 18, 2005, United Kingdom)

RightNow Technologies CEO Greg Gianforte slams rival Siebel Systems for selling hype and ignoring customers
(SiliconValleyWatcher, October 18, 2005, United States)

ThomasCook.com deploys hosted CRM
(Computer Weekly (UK), October 18, 2005, United Kingdom)

ThomasCook.com implementiert RightNow CRM, um einen Wettbewerbsvorsprung im e-Commerce zu erzielen
(AllPR, October 18, 2005, Germany)

ThomasCook.com implementiert RightNow
(asp magazine, October 18, 2005, Germany)

Software to keep customers happy
(The Times Online (UK), October 18, 2005, United Kingdom)

ACT Government
(ARNnet, October 17, 2005, Canada)

The Right Time for RightNow
(CRM Buyer Magazine, October 12, 2005, United States)

RightNow Denies Hosted CRM Means Commodity CRM
(Computerwire, October 11, 2005, United Kingdom)

ACT automates and unifys communictions with constituents across channels
(TelCall Magazine, October 11, 2005, Australia)

ACT wants consistency RightNow
(CIO Magazine, October 11, 2005, Australia)

Q & A On-Demand Efforts Reshaping Industry
(Investor's Business Daily, October 10, 2005, United States)

Business applications: integration on demand
(Computer Business Review, October 10, 2005, United Kingdom)

ACT Wants Consistency RightNow
(CIO Magazine, October 10, 2005, United States)

SAP nimmt mit Mysap CRM 2005 einen neuen Anlauf
(Computerwoche, October 6, 2005, Germany)

SAP: Neuer Anlauf für Mysap CRM
(Computerwelt, October 6, 2005, Germany)

Subscribe and you can thrive
(Financial Times, October 5, 2005, United Kingdom)

Software lemmings head for the platform cliff
(iTWire, October 4, 2005, Australia)

RightNow Telephony Application Programming Interface opens voice-enabled CRM to third-party solution
(TelCall Magazine, October 4, 2005, Australia)

Platform fever
(Rough Type, October 1, 2005, United States)

3000th upgrade-on-demand for RightNow
(TelCall Magazine, October 1, 2005, Australia)

September 2005

Software lemmings head for the platform cliff
(SiliconValleyWatcher, September 30, 2005, United States)

Software lemmings head for the platform cliff
(ZDNet, September 30, 2005, United States)

Handling a hosted CRM upgrade
(SearchCRM, September 28, 2005, United States)

The changing CRM landscape according to AMR Research
(MyCustomer.com, September 26, 2005, United Kingdom)

RightNow Technologies und Xionet unterzeichnen Partnerschaftsvereinbarung
(NTZ online (News für Kommunikationsprofis), September 22, 2005, Germany)

RightNow wins ACT Govt CRM deal
(iTWire, September 21, 2005, Australia)

Is Enterprise Software Dead?
(Red Herring, September 19, 2005, United States)

Oracle + Siebel = CRM Consolidation
(InternetNews.com, September 13, 2005, United States)

After Siebel: 8 things to think about
(MyCustomer.com, September 13, 2005, United Kingdom)

Gloucestershire councils link e-government systems to improve citizen access
(Public Technology Net, September 12, 2005, United Kingdom)

Opinion: Hey Larry, bigger doesn't mean better
(Computerworld, September 12, 2005, United States)

Oracle-Siebel: The competition reacts
(SearchCRM, September 12, 2005, United States)

Truth Time for Microsoft at PDC
(InternetNews.com, September 12, 2005, United States)

Hosted CRM powers ahead
(European Centre for Customer Strategies, September 8, 2005, United Kingdom)

Universities enrol with RightNow
(MyCustomer.com, September 7, 2005, United Kingdom)

RightNow goes back to university
(theWisemarketer.com, September 7, 2005, United Kingdom)

3 Questions: Size Doesn't Matter When It Comes to SaaS
(ITBusinessEdge, September 6, 2005, United States)

Hosted CRM Growth Tops 100%
(Computergram International, September 6, 2005, United Kingdom)

RightNow targets enterprise market
(European Centre for Customer Strategies, September 6, 2005, United Kingdom)

Techs, Falling Oil Send Stocks Soaring
(InternetNews.com, September 6, 2005, United States)

RightNow plant erstes europäisches Hosting-Center
(Vis-a-Vis, September 5, 2005, Germany)

Gloucestershire Local Authorities have selected RightNow
(Town Hall, September 5, 2005, United Kingdom)

REISESEKTOR SETZT AUF RIGHTNOW
(CRM Forum (Germany), September 1, 2005, Germany)

Reisesektor setzt auf RightNow Technologies
(Computerwelt, September 1, 2005, Germany)

Enterprise Application Vendors Attack Midmarket
(CRMdaily.com, September 1, 2005, United States)

The Trend-setting Products of 2005
(KM World, September 1, 2005, United States)

August 2005

First Coffee -- Gianforte Interview -- FCC Extends VoIP E911 Deadline
(Customer Inter@ction Solutions, August 30, 2005, United Kingdom)

What big enterprises want from on-demand vendors
(ZDNet, August 26, 2005, United States)

Software Shakeup: Featuring Greg Gianforte of RightNow
(BusinessWeek, August 25, 2005, United States)

CRM hosted, on-premise or both?
(SearchCRM, August 25, 2005, United States)

Who Is King in CRM Software?
(BusinessWeek, August 24, 2005, United States)

RightNow's Summer of CRM
(CommWeb, August 24, 2005, United States)

RightNow upgrades CRM suite and adds telesales application
(Computer Weekly (UK), August 23, 2005, United Kingdom)

One new firm brings success right now
(Call Centre Focus (UK), August 16, 2005, United Kingdom)

RightNow Revs Up CRM Portfolio
(Computer Reseller News, August 15, 2005, United States)

RightNow launches telesales option
(MyCustomer.com, August 11, 2005, United Kingdom)

RightNow looks to the enterprise for expansion
(ZDNet UK, August 11, 2005, United Kingdom)

RightNow's Upgraded CRM Suite Loaded with Business Tools
(CRMdaily.com, August 11, 2005, United States)

Justice XML project gets virtual help desk
(Federal Computer Week, August 11, 2005, United States)

RightNow pins enterprise hopes on new CRM
(CNET News.com, August 10, 2005, United States)

RightNow and KANA Court Customers
(destinationCRM, August 10, 2005, United States)

Hosted CRM keeps on growing
(SearchCRM, August 10, 2005, United States)

RightNow Delivers Telesales Solution
(Customer Inter@ction Solutions, August 10, 2005, United States)

First Coffee -- RightNow's Triple Release
(Technology Marketing Corporation (tmcnet.com), August 10, 2005, United States)

RightNow updates CRM suite
(InfoWorld, August 10, 2005, United States)

RightNow Beefs Up Call Center Offerings
(Computer Reseller News, August 10, 2005, United States)

RightNow Does It for Customers
(InternetNews.com, August 10, 2005, United States)

Changing of the Guard
(Computerworld, August 8, 2005, United States)

CRM solution gives nearly 2000% ROI in three years
(theWisemarketer.com, August 4, 2005, United Kingdom)

CRM market seeing customer-driven growth
(theWisemarketer.com, August 4, 2005, United Kingdom)

IDC: Newcomer beleben den CRM-Markt
(Computerwoche, August 3, 2005, Germany)

Europäisches Hosting-Center
(asp magazine, August 3, 2005, Germany)

Online players help CRM rebound
(VNUnet, August 3, 2005, United Kingdom)

Do It Yourself
(destinationCRM, August 1, 2005, United States)

The Huge Potential
(Call Centre Focus (UK), August 1, 2005, United Kingdom)

High-Powered Service
(Call Centre Focus (UK), August 1, 2005, United Kingdom)

To buy or not to buy
(Call Centre Focus (UK), August 1, 2005, United Kingdom)

July 2005

RightNow plant erstes europäisches Hosting-Center
(com4biz (Germany), July 29, 2005, Germany)

RightNow plant erstes europäisches Hosting-Center
(NTZ online (News für Kommunikationsprofis), July 28, 2005, Germany)

RightNow expandiert in Europa
(Acquisa (Germany), July 28, 2005, Germany)

RightNow plant erstes europäisches Hosting-Center
(Computerwelt, July 28, 2005, Germany)

RightNow Technologies, ein führender Anbieter von 'On Demand'-CRM-Softwarelösungen, plant die Eröffnung des ersten europäischen Hosting-Centers in London
(CRM Forum (Germany), July 28, 2005, Germany)

Working Group für Software als Service gegründet
(Computerwoche, July 27, 2005, Germany)

First Coffee: SAP's Hosted CRM - Switchvox VoIP SMB Survey - Mobile CRM for Realtors
(Technology Marketing Corporation (tmcnet.com), July 27, 2005, United States)

Waiting on the Next Generation of IVR Systems
(CRMdaily.com, July 26, 2005, United States)

Leading Software-as-a-Service Vendors Form Consortium to Focus on Needs and Issues of Enterprise Customers
(PR Newswire, July 25, 2005, United States)

Thoughtleader Thursdays...introducing the first column from Greg Gianforte, CEO of RightNow Technologies, one of the hottest IPOs of 2004
(SiliconValleyWatcher, July 21, 2005, United States)

New breed of CRM tools at Customer Strategy show
(Marketing Direct, July 21, 2005, United Kingdom)

Building Customer Loyalty
(Line56, July 20, 2005, United States)

Black & Decker: Steigender Marktanteil durch verbesserte Nutzung jeder Kundeninteraktion
(CRM Manager, July 18, 2005, Germany)

RightNow Buys Partner
(CRM Buyer Magazine, July 13, 2005, United States)

The Future as Seen Through Technology
(Telephony, July 11, 2005, United States)

Updated CRM App – RightNow
(Redmondmag.com, July 11, 2005, United States)

Vocal Point
(Guardian Unlimited, July 7, 2005, United Kingdom)

On target
(Information Age, July 6, 2005, United Kingdom)

RightNow is looking up a year after going public
(Bozeman Chronicle, July 5, 2005, United States)

Stellar growth
(Computer Business Review, July 1, 2005, United Kingdom)

Enterprise Applications
(Computer Business Review, July 1, 2005, United Kingdom)

June 2005

RightNow gets vocal about CRM
(MyCustomer.com, June 30, 2005, United Kingdom)

RightNow Adds Voice Features to Online CRM Suite
(eWeek, June 30, 2005, United States)

Rightnow übernimmt Convergent Voice
(NTZ online (News für Kommunikationsprofis), June 30, 2005, Germany)

Midmarket specialists update hosted CRM
(CNET News.com, June 28, 2005, United States)

UH outlines savings from customer service initiatives
(Houston Business Journal, June 28, 2005, United States)

RightNow acquires Convergent Voice
(Bozeman Chronicle, June 28, 2005, United States)

Voice being heard in CRM
(SearchCRM, June 28, 2005, United States)

RightNow Brings Packaged Voice Recognition to Hosted Environment
(Computergram International, June 28, 2005, United Kingdom)

Hosted CRM gains voice recognition
(IT Week, June 27, 2005, United Kingdom)

A Voice Self-Service Surge
(destinationCRM, June 27, 2005, United States)

Have CRM Vendors Ever Heard of Customer-Centricity?
(CRMGuru, June 23, 2005, United States)

Elmar ersetzt Siebel 7 durch RightNow CRM als strategische Plattform für Vertrieb, Service und Marketing
(EU Marketing Portal, June 20, 2005, Germany)

Building a Better Knowledge Base
(Portals Magazine, June 20, 2005, United States)

RightNow Delivers 'Agile' CRM
(IT-Director, June 17, 2005, United Kingdom)

Siebel Updates CRM OnDemand
(InternetNews.com, June 15, 2005, United States)

A College Learns a Thing or Two From CRM
(destinationCRM, June 1, 2005, United States)

Figleaves on demand
(Retail Technology, June 1, 2005, United Kingdom)

May 2005

TheLadders.com Selects RightNow for Comprehensive CRM Solution
(PR Newswire, May 31, 2005, United States)

RightNow best practices help BA maximise its return on investment
(eye for travel, May 30, 2005, United Kingdom)

Anbieter-Duell bei On-Demand-Tool
(Computer Zeitung, May 24, 2005, Germany)

RightNow Founder: Pull Up By The Bootstraps
(Investor's Business Daily, May 19, 2005, United States)

The Right Start Signs RightNow for CRM
(DM News, May 18, 2005, United States)

Managing Calls
(Government Executive, May 18, 2005, United States)

Self-service scored in recent ranking
(SearchCRM, May 18, 2005, United States)

Limited-Time Offer for Salesforce.com Customers From RightNow Technologies
(CommWeb, May 18, 2005, United States)

ABG Scores Web Self-Service Vendors
(destinationCRM, May 17, 2005, United States)

Unabhängiges Marktforschungsunternehmen stuft RightNow als leistungsstarken Anbieter von Hosted Sales Force Automation-Lösungen ein
(EU Marketing Portal, May 16, 2005, Germany)

Pinnacle gets worldwide service using phone, email and web
(ContactCentrelink.com, May 13, 2005, United Kingdom)

[thoughtleaders] Exclusive--RightNow Technologies CEO Greg Gianforte has become our first management columnist: Serial advice from a serial entrepreneur
(SiliconValleyWatcher, May 10, 2005, United States)

Right Now belegt den zweiten Platz
(CRM Forum (Germany), May 3, 2005, Germany)

Self-Help for Users
(Revolution, May 1, 2005, United Kingdom)

Sterling-Hoffman--Increasing Revenue this Quarter: 4 Pragmatic Strategies
(Sterling Hoffman, May 1, 2005, United States)

April 2005

Hosting ist in mode
(Teletalk, April 28, 2005, Germany)

Convergys Taps RightNow for Customer Lifecycle Management
(CRMdaily.com, April 27, 2005, United States)

RightNow fahrt 2004 mehr als 500 Millionen Kundeninteraktionen aus
(CRM Forum (Germany), April 7, 2005, Germany)

SaaS and the Performance-Driven Future
(Sand Hill.com, April 5, 2005, United States)

Trendspotting: Maximizing Your On-Demand ROI
(Information Week, April 4, 2005, United States)

Hub of Activity
(CMO Magazine, April 4, 2005, United States)

The 2005 CRM Service Leaders
(destinationCRM, April 1, 2005, United States)

March 2005

Bootstrapping: The Secret to Entrepreneurial Success
(Sand Hill.com, March 15, 2005, United States)

New Zealand Post streamlines with RightNow CRM
(theWisemarketer.com, March 11, 2005, United Kingdom)

RightNow Technologies, a provider of on demand CRM software solutions, announced digital video software market provider Pinnacle Systems has selected RightNow CRM
(CRM Today, March 10, 2005, United States)

On-demand software a hot new market
(Sea Coast Online, March 9, 2005, United States)

CRM adapts to pay-as-you-go
(Financial Times, March 9, 2005, United Kingdom)

University of South Florida Selects RightNow CRM Platform
(CRM Today, March 4, 2005, United States)

Unzufriedene Kunden zurückgewinnen
(IT&T Business, March 3, 2005, Germany)

Click and fly lifts Freedom
(New Zealand Herald, March 1, 2005, New Zealand)

The Aggressive Advocate
(1to1 Magazine, March 1, 2005, United States)

CRM Makes a Comeback With RightNow 7.0
(Call Center Magazine, March 1, 2005, United States)

February 2005

RightNow Increases Committment to International
(Computergram International, February 25, 2005, United Kingdom)

RightNow Technologies....
(Teletalk, February 25, 2005, Germany)

easyJet selects RightNow CRM
(Regional Airline World, February 24, 2005, United Kingdom)

Is bribery a business model for CRM?
(Yahoo News UK & Ireland, February 23, 2005, United Kingdom)

The selfish genes
(ZDNet UK, February 23, 2005, United Kingdom)

Is bribery a business model for CRM?
(silicon.com, February 23, 2005, United Kingdom)

CRM Flying High with easyJet
(Enterprise Information, February 23, 2005, United Kingdom)

Bribery tipped as key to CRM success
(ZDNet UK, February 22, 2005, United Kingdom)

Take your pick
(Computer Weekly (UK), February 22, 2005, United Kingdom)

Getting the right mix
(Computer Weekly (UK), February 22, 2005, United Kingdom)

CRM policy works for Black & Decker
(Computing, February 16, 2005, United Kingdom)

CRM Policy Works for Black & Decker
(CRM Buyer Magazine, February 16, 2005, United States)

Black & Decker deploys CRM to improve services
(theWisemarketer.com, February 11, 2005, United Kingdom)

Tutopia Selects RightNow
(DM News, February 8, 2005, United States)

CRM to take on new roles
(IT Week, February 7, 2005, United Kingdom)

Sell Them More
(CRM Buyer Magazine, February 7, 2005, United States)

Biggest Deals of 2004: Finally!
(Red Herring, February 7, 2005, United States)

Customer systems maker finds its Tutopia
(Content Management 365, February 7, 2005, United Kingdom)

Perfect Match
(MicroScope, February 7, 2005, United Kingdom)

RightNow erzielt Bestnote in Marktstudie für E-Service Suites
(BusinessWorld, February 3, 2005, Germany)

Menschen: Who is who in der IT: Thomas Koenen RightNow
(Computerwelt, February 1, 2005, Germany)

RightNow for Today and Tomorrow
(The Motley Fool, February 1, 2005, United States)

January 2005

Sketchers Changes Email Strategy To Reach Customer's
(Inside 1 to 1, January 31, 2005, United States)

RightNow Technologies ernennt Zentral-Europa-Chef
(NTZ online (News für Kommunikationsprofis), January 28, 2005, Germany)

IS CRM Dead?
(IT-Director, January 25, 2005, United Kingdom)

Our Favorite Year: CRM Projects to Drive Revenues in 2005
(destinationCRM, January 21, 2005, United States)

Spam Watch
(BtoB, January 19, 2005, United States)

RightNow adds more language support
(MyCustomer.com, January 19, 2005, United Kingdom)

RightNow's on demand CRM localised in 19 languages
(theWisemarketer.com, January 19, 2005, United Kingdom)

RightNow powers Black and Decker CRM
(Content Management 365, January 18, 2005, United Kingdom)

Digest Picks RightNow Technology
(DM News, January 11, 2005, United States)

Mutual Fund CRM Going Mainstream
(Money Management Executive, January 10, 2005, United States)

Hitting the jackpot
(Content Management 365, January 10, 2005, United Kingdom)

NEWS AND ANALYSIS; Those I.P.O.'s Are Sizzling Hot. Uh-Oh.
(The New York Times, January 9, 2005, United States)

Pulling a call center 'Houdini'
(SearchCRM, January 4, 2005, United States)

Sell them more
(Catalog Age, January 1, 2005, United States)

Success in Customer Service: New York Shares a Winner
(Move Magazine, January 1, 2005, United States)

December 2004

EasyJet to save money and improve customer service
(theWisemarketer.com, December 23, 2004, United Kingdom)

Innovation notes
(The Arizona Republic, December 23, 2004, United States)

RightNow hosts full functionality
(Customer Service News (UK), December 22, 2004, United Kingdom)

Web services take off
(Customer Service News (UK), December 22, 2004, United Kingdom)

Re:Viewing 2004: Software and open source
(silicon.com, December 21, 2004, United Kingdom)

EasyJet Selects RightNow to improve customer service and save £750,000 on operational costs
(ContactCentrelink.com, December 20, 2004, United Kingdom)

CRM: The enterprise is dead – long live the SME
(ZDNet UK, December 17, 2004, United Kingdom)

Make CRM easy for SMEs
(silicon.com, December 16, 2004, United Kingdom)

easyJet wants CRM ROI right here RightNow
(silicon.com, December 15, 2004, United Kingdom)

easyJet Believes that CRM can Deliver real Financial Benefits in One Year
(eye for travel, December 13, 2004, United Kingdom)

BT Retail rolls out better Internet customer service strategy from RightNow
(ContactCentrelink.com, December 10, 2004, United Kingdom)

Speechless
(Guardian Unlimited, December 9, 2004, United Kingdom)

Important Happenings in CRM in 2004
(CRM Buyer Magazine, December 8, 2004, United States)

Siebel Targets Small-Scale CRM
(ZDNet UK, December 8, 2004, United Kingdom)

A New Issue That Failed to Sell in 2000 Becomes a Hit in 2004
(The New York Times, December 3, 2004, United States)

Internet at work
(Internet Business (UK), December 2, 2004, United Kingdom)

Product Review: RightNow CRM 7.0
(CRMdaily.com, December 1, 2004, United States)

Big themes in...Mid-market applications
(Information Age, December 1, 2004, United Kingdom)

At Your Service
(Computer Business Review, December 1, 2004, United Kingdom)

November 2004

RightNow a CRM solution that really hits the mark
(IT-Analysis, November 30, 2004, United States)

NewsRESEARCH ALERT-Jefferies starts Aspen Technology, RightNow
(Reuters, November 30, 2004, United States)

CRM rivals dismiss Microsoft's hosted efforts
(ZDNet UK, November 26, 2004, United Kingdom)

RightNow launches full-featured CRM on-demand
(theWisemarketer.com, November 26, 2004, United Kingdom)

Offshoring faces automated call centre threat
(silicon.com, November 22, 2004, United Kingdom)

Software Maker Specializes In Added Value
(Investor's Business Daily, November 19, 2004, United States)

RightNow broaches full-suite CRM
(Computer Business Review, November 18, 2004, United Kingdom)

Hosted CRM grows up
(SearchCRM, November 16, 2004, United States)

The choice just got harder
(ZDNet UK, November 15, 2004, United Kingdom)

RightNow CEO: For software, think Tapas
(silicon.com, November 12, 2004, United Kingdom)

CRM right here - RightNow
(ZDNet UK, November 12, 2004, United Kingdom)

Quality RightNow
(Guardian Unlimited, November 11, 2004, United Kingdom)

Is November (Unofficially) Email Marketing Month?
(destinationCRM, November 10, 2004, United States)

CNBC Power Lunch
(CNBC Europe, November 8, 2004, United States)

Mass E-Mail the Next Competitive Feature for Online CRM?
(CRMdaily.com, November 5, 2004, United States)

October 2004

Customer Call Centres
(New Media Age, October 28, 2004, United Kingdom)

RightNow's revenue leaps up
(CNET News.com, October 26, 2004, United States)

CNN FN Market Call
(CNN FN, October 26, 2004, United States)

CRM Companies Have a Strong Presence in Deloitte's Fast 500
(destinationCRM, October 21, 2004, United States)

Is the software license dead?
(CNET News.com, October 19, 2004, United States)

ASPs Step Up Online Services
(IT Week, October 18, 2004, United Kingdom)

On-Demand CRM Comes In 3 Flavors
(Computer Reseller News, October 8, 2004, United States)

RightNow 7.0 Takes Aim at Siebel
(CRM Magazine, October 7, 2004, United States)

CRM suite takes three-pronged approach
(ZDNet, October 6, 2004, United States)

RightNow Announces a Major Extension to its CRM Suite
(destinationCRM, October 6, 2004, United States)

RightNow and Salesforce.com Build Acceptance for Hosted CRM
(Gartner, October 5, 2004, United States)

RightNow announces new product at conference
(Bozeman Chronicle, October 5, 2004, United States)

IPOs Help To Endorse On-Demand Software
(Investor's Business Daily, October 4, 2004, United States)

RightNow offers new product to challenge Salesforce
(Reuters, October 4, 2004, United States)

RightNow completes the suite
(InfoWorld, October 4, 2004, United States)

Hosted CRM market heats up
(SearchCRM, October 4, 2004, United States)

RightNow Offers CRM Suite
(Line56, October 4, 2004, United States)

RightNow Combines Customer Service, E-Mail Marketing
(DM News, October 4, 2004, United States)

B2B's Back
(Forbes, October 4, 2004, United States)

Instant Gratification
(Information Age, October 1, 2004, United Kingdom)

BA.com ups traffic and satisfaction
(Retail Systems (UK), October 1, 2004, United Kingdom)

Back from the brink
(Retail Systems (UK), October 1, 2004, United Kingdom)

September 2004

Thinking Outside the Inbox
(Guardian Unlimited, September 30, 2004, United Kingdom)

Salesforce.com Tackles Outsourcing On Demand
(InternetNews.com, September 30, 2004, United States)

CRM on the comeback trail
(silicon.com, September 28, 2004, United Kingdom)

Hosted CRM vendor wins award for 1000% ROI
(theWisemarketer.com, September 25, 2004, United Kingdom)

CRM in Action: Armed and Ready for ROI
(destinationCRM, September 23, 2004, United States)

Self-Service App Cuts Continental Tire's Calls by Nearly Half
(CRMdaily.com, September 22, 2004, United States)

Creating Brand Awareness
(Computerworld, September 20, 2004, United States)

CRM is GO!
(destinationCRM, September 20, 2004, United States)

Employee self-service
(Payroll Manager's Review, September 9, 2004, United Kingdom)

RightNow Hits the Target
(Service Management, September 9, 2004, United Kingdom)

Hit the Spot
(Transform Magazine, September 1, 2004, United States)

CRM Comes of Age
(Communicate, September 1, 2004, United Kingdom)

Going in for the Cure
(Customer Service News (UK), September 1, 2004, United Kingdom)

Editor's comments
(Customer Service News (UK), September 1, 2004, United Kingdom)

Maidstone Borough Council
(Customer Service News (UK), September 1, 2004, United Kingdom)

August 2004

Transactions: Customer Wins for August 31, 2004
(destinationCRM, August 31, 2004, United States)

RightNow Joins Web-Services Standards Group
(CRMdaily.com, August 26, 2004, United States)

Leading US brands send targeted email and reap improved campaign results
(ContactCentrelink.com, August 18, 2004, United Kingdom)

Campaign News: US email offer brings 25% boost
(Direct Marketing International, August 12, 2004, United Kingdom)

CRM rises to the top
(VNUnet, August 9, 2004, United Kingdom)

Maidstone Borough Council has completed installation of.....
(Town Hall, August 9, 2004, United Kingdom)

Maidstone Borough Council dramatically improves customer service...
(Kablenet.com, August 5, 2004, United Kingdom)

Heard and Overheard
(CRM Magazine, August 2, 2004, United States)

RightNow is round the clock
(Financial IT, August 1, 2004, United Kingdom)

School Districts Use CRM to Balance the Needs of Their Constituents
(CRM Magazine, August 1, 2004, United States)

Hot Seat: CRM Success Means More Than Avoiding Failure
(CRM Magazine, August 1, 2004, United States)

July 2004

Nectar improves customer service with web overhaul
(Computing, July 29, 2004, United Kingdom)

How British Airways Staff Can Fix Their IT Problems on the Fly
(Financial Times, July 21, 2004, United Kingdom)

The 21st -Century Helpdesk: It's Not Just an IT Issue Any More
(Financial Times, July 21, 2004, United Kingdom)

CRM Unmasked
(Growing Business, July 20, 2004, United Kingdom)

Nationwide uses CRM to widen choice
(Computing, July 12, 2004, United Kingdom)

Commuters in New York Riding High With Help From RightNow
(Communication Convergence, July 12, 2004, United States)

Maidstone Borough Council dramatically improves customer service
(ContactCentrelink.com, July 9, 2004, United Kingdom)

Nationwide uses CRM to give choice back to the customer
(Computing, July 8, 2004, United Kingdom)

RightNow Bolsters Customer Service for MTA
(DM News, July 7, 2004, United States)

Sick of Internet Spam? Yeah, so are we!
(Branchline North East, July 6, 2004, United Kingdom)

UK Building Society Boosts Customer Service Online
(theWisemarketer.com, July 2, 2004, United Kingdom)

What's news: Six of the best from ZDnet UK
(ZDNet UK, July 2, 2004, United Kingdom)

What Do CRM Users Need? Just Ask Them
(CRM Magazine, July 1, 2004, United States)

The Sweet Taste of Success
(CRM Magazine, July 1, 2004, United States)

June 2004

Auto Service Company Revs Up Response Rates
(destinationCRM, June 30, 2004, United States)

RightNow Pushes Deeper into Government Community
(CRMdaily.com, June 29, 2004, United States)

Delivering Top Line Customer Service
(destinationCRM, June 28, 2004, United States)

Nationwide Strengthens Customer Service with RightNow
(Financial Technology Weekly, June 28, 2004, United Kingdom)

Project of the Year Awards: British Airways
(Computing, June 24, 2004, United Kingdom)

RightNow Complies With AOL Anti-Spam Standards
(CRMdaily.com, June 23, 2004, United States)

Salesforce IPO Hits the Street
(InternetNews.com, June 23, 2004, United States)

Search engine helps bank boost service
(Computer Weekly (UK), June 22, 2004, United Kingdom)

Forbes publisher says Bozeman in good growth position
(Bozeman Chronicle, June 22, 2004, United States)

CASE STUDY: How Remington Self-Serves Its Customers
(CRM Buyer Magazine, June 22, 2004, United States)

Will Salesforce IPO Float All Boats?
(InternetNews.com, June 22, 2004, United States)

Nationwide Strengthens Customer Service With RightNow Technologies
(Banking Technology & News Service Network, June 22, 2004, United Kingdom)

ODPM implements a hosted customer service solution from RightNow
(Town Hall, June 21, 2004, United Kingdom)

Small Business: How to Create an Effective Web Site
(The Times Online (UK), June 20, 2004, United Kingdom)

Creme de la CRM
(Economist, The, June 19, 2004, United Kingdom)

Nationwide develops search facility for web banking
(ComputerWeekly.com, June 18, 2004, United Kingdom)

A Fine Line
(Computer Business Review, June 18, 2004, United Kingdom)

Making Software Fun Again
(ZDNet UK, June 16, 2004, United Kingdom)

BA gets 80% of staff doing admin online
(ComputerWeekly.com, June 15, 2004, United Kingdom)

Gopher Trouble Ticketing
(Line56, June 11, 2004, United States)

Don't Ignore Services
(Computing, June 11, 2004, United Kingdom)

10 Strategies for Customer Service Success
(CRM Magazine, June 1, 2004, United States)

CEO Interview: RightNow's Greg Gianforte
(iStart portal, June 1, 2004, New Zealand)

May 2004

Ben & Jerry's savors CRM
(KM World, May 26, 2004, United States)

CRM BUYER SPECIAL REPORT: Why Customers Are Still Angry
(CRM Buyer Magazine, May 25, 2004, United States)

U.S. Census Bureau Makes Its Knowledge Count
(Training magazine, May 25, 2004, United States)

Planning Portal Increases Query Handling Capacity Without Increasing Staff
(Public Technology Net, May 24, 2004, United Kingdom)

Airline Cuts Awards E-Mail Volume 75 Percent
(DM News, May 13, 2004, United States)

Offshoring Arrives on Wall Street
(InternetNews.com, May 10, 2004, United States)

The Second Coming of ASPs?
(ASPnews.com, May 5, 2004, United States)

Ben & Jerry's Tastes Sweet Success
(DM News, May 4, 2004, United States)

Hosted Contact Center Making Gains
(eWeek, May 3, 2004, United States)

Who's Who in CRM
(CRM Magazine, May 1, 2004, United States)

CRM Superstars
(CRM Magazine, May 1, 2004, United States)

Market Watch: Improving Self-Service Results With Search Capabilities
(CRM Magazine, May 1, 2004, United States)

How to...select the right people for a CRM strategy team
(CRM Magazine, May 1, 2004, United States)

Four tactics for multichannel success
(Catalog Success, May 1, 2004, United States)

Imperfect Hosts
(Information Age, May 1, 2004, United Kingdom)

April 2004

Minnesota Universities Choose RightNow CRM
(CRM Buyer Magazine, April 27, 2004, United States)

COLUMN: Taking stock of Web self-service
(SearchCRM, April 27, 2004, United States)

Getting an instant response
(Federal Computer Week, April 26, 2004, United States)

Portals and knowledge management - doors opening
(silicon.com, April 26, 2004, United Kingdom)

Dolby Labs achieves 99% online self-service rate
(theWisemarketer.com, April 24, 2004, United Kingdom)

Product Review: RightNow Service
(CRMdaily.com, April 23, 2004, United States)

Pure and Simple: What will be the favoured model for CRM deployment?
(Computer Business Review, April 16, 2004, United Kingdom)

Quocirca's Straight Talking: The ASPs that won
(silicon.com, April 15, 2004, United Kingdom)

Christian Ministry Benefits From RightNow
(DM News, April 13, 2004, United States)

RightNow Chief Offers CRM Tips
(IT Week, April 7, 2004, United Kingdom)

Executive Interview: Greg Gianforte, CEO, Chairman and Founder, RightNow Technologies
(ContactCenterWorld.com, April 5, 2004, United States)

The Increasing Need For Data Integration
(Information Week, April 5, 2004, United States)

Nowhere to Hide
(Intelligent Enterprise, April 1, 2004, United States)

How New York's Metropolitan Transportation Authority Keep Customer Communications Moving
(CRM Magazine, April 1, 2004, United States)

Specialized Bicycles` two-barreled benefits from automated customer service
(Internet Retailer, April 1, 2004, United States)

Host With the Most
(IT Consultant (UK), April 1, 2004, United Kingdom)

March 2004

RightNow Gives Locator Real-Time Upgrade
(CRMdaily.com, March 8, 2004, United States)

RightNow Locator Leads Customers Offline
(ASPnews.com, March 8, 2004, United States)

Software Delivered On Demand Gaining On Conventional Types
(Investor's Business Daily, March 4, 2004, United States)

BlueCross BlueShield of Montana Commits to Electronic Service RightNow
(1to1 Magazine, March 3, 2004, United States)

The 2004 Service Leaders
(CRM Magazine, March 1, 2004, United States)

The 2004 Service Elite
(CRM Magazine, March 1, 2004, United States)

On Target
(Baseline Magazine, March 1, 2004, United States)

February 2004

On-demand CRM proved a success in 2003
(theWisemarketer.com, February 27, 2004, United Kingdom)

RightNow Inks CRM Deal With Convergys
(Technology Marketing Corporation (tmcnet.com), February 19, 2004, United States)

Overcoming spam mountain
(The Times Online (UK), February 12, 2004, United Kingdom)

Case Study: Loyalty Management UK
(Financial Times, February 12, 2004, United Kingdom)

Serving Internal Customers
(Line56, February 12, 2004, United States)

Merrill Lynch To Track On-Demand Software Biz
(CRMdaily.com, February 12, 2004, United States)

Hosted CRM Success Stories
(CRM Buyer Magazine, February 9, 2004, United States)

Wilson: E-mail marketing as a contact sport
(CRMIQ, February 9, 2004, United States)

RightNow "Tune-Ups" Keep Customers' Engines Running
(ASPnews.com, February 9, 2004, United States)

RightNow Establishes Deliverability Management Team, Develops Anti-Spam Policy
(Technology Marketing Corporation (tmcnet.com), February 5, 2004, United States)

Midas List 2004: A Software Revolution
(Forbes, February 4, 2004, United States)

CRM Vendors Jump into Anti-Spam Fray
(CRMdaily.com, February 4, 2004, United States)

Execs & Accounts for February 4, 2004
(InternetNews.com, February 4, 2004, United States)

Vertical Focus: Financial Services Firms Learn to Value Relationships, Not Transactions
(CRM Magazine, February 2, 2004, United States)

January 2004

RightNow Solidifies its Position
(ContactCenterWorld.com, January 29, 2004, United States)

RightNow's Year-end Financials Prove On Demand Is In Demand
(ASPnews.com, January 28, 2004, United States)

U. Houston Turns to Tech for Managing Constituent Services
(Syllabus, January 27, 2004, United States)

They’ve got answers
(Government Computer News, January 26, 2004, United States)

Five priorities for the contact center
(SearchCRM, January 22, 2004, United States)

Executive Interview: Greg Gianforte, CEO, Chairman and Founder, Rightnow Technologies
(ContactCenterWorld.com, January 21, 2004, United States)

Today in E-Health Business
(AISHealth.com, January 20, 2004, United States)

The Real Software Pirates
(AlwaysOn, January 15, 2004, United States)

Interview with Greg Gianforte
(CRMTalkRadio, January 14, 2004, United States)

Software: Pay-As-You-Go Is Up And Running
(BusinessWeek, January 12, 2004, United States)

Brain food for IT executives
(Computerworld, January 12, 2004, United States)

The Week in Review: January 9, 2004
(destinationCRM, January 9, 2004, United States)

The Ins and Outs of Hosted CRM Systems
(CRM Buyer Magazine, January 6, 2004, United States)

Executive Perspective
(Callcentres.net, January 6, 2004, Australia)

Local businesses plan investments for 2004
(Bozeman Chronicle, January 3, 2004, United States)

Picky shoppers spend less travelling, buy more
(The Pantagraph, January 2, 2004, United States)

How to Use Training to Get Buy-In for CRM
(Customer Relationship Management, January 1, 2004, United States)

Cover Your ASP
(CSO Magazine, January 1, 2004, United Kingdom)

What to Ask an ASP
(CSO Magazine, January 1, 2004, United Kingdom)

December 2003

Expert predictions: Surprise mergers in store for '04
(SearchCRM, December 29, 2003, United States)

RightNow/Nikon Customer Service Story
(BBC News, December 29, 2003, United Kingdom)

Tech Ranch successes cause for celebration
(Bozeman Chronicle, December 23, 2003, United States)

Nectar reinforces customer service
(theWisemarketer.com, December 22, 2003, United Kingdom)

Executive Interview: Greg Gianforte, CEO, Chairman and Founder, Rightnow Technologies
(ContactCenterWorld.com, December 18, 2003, United States)

New Product Spotlight: December 17, 2003
(destinationCRM, December 17, 2003, United States)

Alison's time is RightNow
(The Australian, December 16, 2003, Australia)

RightNow a Member of the Network Advertising Initiatives Email Service Provider Coalition
(Technology Advertising & Branding Report, December 15, 2003, United States)

Alison Higgins-Miller has been appointed Asia-Pacific managing director of RightNow Technologies
(Internet Watch, December 15, 2003, Australia)

Holiday Season Boosts Virtual Customer Service
(1to1 Magazine, December 15, 2003, United States)

Fuji Xerox streamlines customer surveys with RightNow
(IT Marketer, December 12, 2003, Australia)

Alison is RightNow
(Rust Report, December 12, 2003, Australia)

The Week in Review: December 12, 2003
(destinationCRM, December 12, 2003, United States)

Private sector saviours
(Guardian Unlimited, December 12, 2003, United Kingdom)

US manufacturer turns to customer self-service
(Customer Contact World, December 12, 2003, Singapore)

CRM on demand: A host of problems?
(ZDNet UK, December 8, 2003, United Kingdom)

New York MTA expands info online
(Federal Computer Week, December 5, 2003, United States)

Top line customer service
(GreaterChinaCRM.org, December 4, 2003, Singapore)

Universities embrace RightNow
(Callcentres.net, December 2, 2003, Australia)

RightNow Technologies joins e-mail coalition
(BtoB, December 1, 2003, United States)

RightNow right here
(NZ Marketing, December 1, 2003, New Zealand)

The New Value Paradigm
(1to1 Magazine, December 1, 2003, United States)

Contact Centers of the Future
(1to1 Magazine, December 1, 2003, United States)

Out of the red
(iStart portal, December 1, 2003, New Zealand)

Straight talk
(NZ Marketing, December 1, 2003, New Zealand)

Ahead of the curve
(Target Marketing, December 1, 2003, United States)

Avoid SOS At Call Centers
(Chain Store Age, December 1, 2003, United States)

November 2003

Faking it
(Guardian Unlimited, November 27, 2003, United Kingdom)

Briefs - Customer Service
(Investor's Business Daily, November 24, 2003, United States)

Self service a must for Christmas
(Inside Retailing, November 24, 2003, Australia)

Execs & Accounts for November 26, 2003
(InternetNews.com, November 23, 2003, United States)

RightNow opens office in New Jersey, expands sales force
(Bozeman Chronicle, November 22, 2003, United States)

Week in Review: November 21, 2003
(destinationCRM, November 21, 2003, United States)

Six Tips For ASP Success
(eWeek, November 21, 2003, United States)

Consumers prefer phone for service
(Rust Report, November 21, 2003, Australia)

Customer self-service key to reducing CRM costs - RightNow
(IT Marketer, November 19, 2003, Australia)

Case study: ASPs: the next chapter
(IDGnet, November 18, 2003, Australia)

The human element in CRM solutions
(PC World, November 14, 2003, Australia)

The human element in CRM solutions
(IT Marketer, November 14, 2003, Australia)

Business briefs
(Rust Report, November 14, 2003, Australia)

Email Tops Web, IM for Retail Help
(EmailUniverse.com, November 13, 2003, United States)

Holiday Shoppers Like Online Contact: Survey
(Direct Magazine, November 12, 2003, United States)

RightNow receives Australian Commonwealth Government endorsement
(Callcentres.net, November 12, 2003, Australia)

Customer Service: Consumer Preferences vs. Businesses' Plans
(eMarketer, November 11, 2003, United States)

Young people more likely to choose online customer service options
(Internet Retailer, November 11, 2003, United States)

The Online Service Channel
(Line56, November 11, 2003, United States)

E-commerce News Briefs
(ecommerce-guide.com, November 11, 2003, United States)

Salesforce.com raises hosted CRM stakes
(Computerworld (AU), November 11, 2003, Australia)

Salesforce.com raises hosted CRM stakes
(IT Marketer, November 11, 2003, Australia)

Some solace in outsourcing: not all jobs can be moved offshore
(ZDNet, November 10, 2003, United States)

Disruption High and Low; Rich Karlgaard lays out two roadmaps for the future--the high road and the low road.
(Forbes, November 10, 2003, United States)

IP Contact Center
(Communication Convergence, November 5, 2003, United States)

Let there be light
(Call Centre Focus (UK), November 1, 2003, United Kingdom)

Shell satisfies internal customers with RightNow
(iStart portal, November 1, 2003, New Zealand)

Shell satisfies internal customers with RightNow
(iStart portal, November 1, 2003, Australia)

High on education
(Image and data manager, November 1, 2003, Australia)

Done deals
(MIS magazine, November 1, 2003, Australia)

Dow builds powerful customer service platform
(TelCall Magazine, November 1, 2003, Australia)

Differentiate yourself through customer service
(TelCall Magazine, November 1, 2003, Australia)

October 2003

New Applications of CRM Technology are Multiplying
(Health Data Management, October 31, 2003, United States)

Turn Service into Sales, RightNow
(eMarketer, October 31, 2003, United States)

CRM crisis? ASPs save the day
(InfoWorld, October 31, 2003, United States)

Application Service Providers Get Less Buzz, But More Results
(Investor's Business Daily, October 30, 2003, United States)

Innovation Rules
(Computer Reseller News, October 27, 2003, United States)

RightNow and AIRMAR Technology team up
(Boating Industry International, October 21, 2003, United States)

High Tech: A Little Help Wanted
(BusinessWeek, October 21, 2003, United States)

Time Has Come To Take The ASP Model Seriously
(Computer Reseller News, October 20, 2003, United States)

Time is RightNow for Ubisoft
(GameDaily, October 15, 2003, United States)

Techno Bazaar
(Direct Magazine, October 15, 2003, United States)

Doing it right: Help Desk best practise
(Callcentres.net, October 10, 2003, Australia)

Help Desks in flux
(Callcentres.net, October 10, 2003, Australia)

UNSW works to improve service...RightNow
(Callcentres.net, October 10, 2003, Australia)

RightNow sets up computer science scholarships at MSU
(Bozeman Chronicle, October 8, 2003, United States)

Making the upgrade
(Technology and Business, October 7, 2003, Australia)

High-tech firms gingerly approach IPOs
(ZDNet UK, October 6, 2003, United Kingdom)

Job outlook for MSU students may be on the rebound
(Bozeman Chronicle, October 5, 2003, United States)

Software maker's unlikely approach proves successful
(Associated Press, October 2, 2003, United States)

Hot Seat: Mike Maszka on Trends in the Services Market
(CRM Magazine, October 1, 2003, United States)

How to Overcome the Call Center Conundrum
(CRM Magazine, October 1, 2003, United States)

The Great Service Debate
(CRM Magazine, October 1, 2003, United States)

Stand By Me
(CRM Magazine, October 1, 2003, United States)

CRM Outsourcer Is Just the Ticket For CARFAX
(Outsourcing Journal, October 1, 2003, United States)

Getting Personal
(Internet Retailer, October 1, 2003, United States)

Polaroid reduces service costs
(Photo & Imaging Trade News, October 1, 2003, Australia)

Making the upgrade
(ZDNet Australia, October 1, 2003, Australia)

Dixons Group cuts IT support costs
(Retail Technology.co.uk, October 1, 2003, United Kingdom)

Web offers Polaroid service snapshot
(Customer Service News (UK), October 1, 2003, United Kingdom)

A maturing experience - Call Centre Expo
(Channel Business, October 1, 2003, United Kingdom)

Mail Order
(Information Age, October 1, 2003, United Kingdom)

September 2003

It's time to get IT prices right
(The Australian, September 30, 2003, Australia)

It's About Trust, Says This CEO
(Investor's Business Daily, September 29, 2003, United States)

Delta happy with RightNow
(Callcentres.net, September 29, 2003, Australia)

Imnet joins RightNow
(Computer Reseller News (UK), September 29, 2003, United Kingdom)

Multi-Channel Service Links Customer Service and Marketing Data
(Direct Magazine, September 28, 2003, United States)

Skechers Takes Steps to Revamp E-Mail Efforts
(DM News, September 25, 2003, United States)

Are All These Skills Required?
(monster.com, September 25, 2003, United States)

Products and Services briefs
(CUNA News Now, September 25, 2003, United States)

RightNow 6.0 Advances Multi-Channel Customer Service with Proactive Communications
(ContactCenterWorld.com, September 24, 2003, United States)

RightNow makes biggest product launch
(Bozeman Chronicle, September 23, 2003, United States)

MediaPost's DailyNews
(MediaPost, September 23, 2003, United States)

RightNow releases new version, adds marketing module
(IDG News Service, September 23, 2003, United States)

RightNow CEO Foresees End of Software Dinosaurs
(ASPnews.com, September 23, 2003, United States)

RightNow Offers Email Marketing
(destinationCRM, September 23, 2003, United States)

RightNow releases software updates
(ComputerWeekly.com, September 23, 2003, United Kingdom)

RightNow 6.0 advances multi-channel customer service with proactive communications
(Callcentres.net, September 23, 2003, Australia)

RightNow Preps Service 6.0
(Computer Reseller News, September 22, 2003, United States)

RightNow Enters Call-Center Space with Service 6.0
(CRMdaily.com, September 22, 2003, United States)

RightNow spruces up service suite
(SearchCRM, September 22, 2003, United States)

In Brief: Turbocharging the FAQs
(American Banker, September 22, 2003, United States)

CRM vendors tout major upgrades
(InfoWorld, September 22, 2003, United States)

Daily News for September 22, 2003
(BtoB, September 22, 2003, United States)

University of NSW chooses RightNow
(Asia Pacific Call Centre News, September 22, 2003, Singapore)

CRM vendors tout major upgrades
(IT Marketer, September 22, 2003, New Zealand)

University of NSW chooses RightNow
(Asia Pacific Call Centre News, September 22, 2003, Singapore)

The Black Hole of Customer-Data Management
(CRMdaily.com, September 12, 2003, United States)

Three Levels of Contact-Center ROI
(CRMdaily.com, September 11, 2003, United States)

Application Development
(VARBusiness, September 10, 2003, United States)

We are CRM, you will be integrated
(ZDNet Australia, September 10, 2003, Australia)

September ASPnews Top 50
(InternetNews.com, September 9, 2003, United States)

Dixons Group cuts IT support costs
(Retail Technology.co.uk, September 3, 2003, United Kingdom)

Customer Touch Award: MyFamily's CRM roots are strong
(SearchCRM, September 2, 2003, United States)

RightNow offers toolkit with Avaya call centre
(Comms Dealer, September 1, 2003, United Kingdom)

Targeting IT support at Dixons
(Customer Service News (UK), September 1, 2003, United Kingdom)

RightNow targets European channel
(Comms Dealer, September 1, 2003, United Kingdom)

I'm drowning in my paper....my client's on hold!
(iStart portal, September 1, 2003, New Zealand)

We are CRM, you will be integrated
(Technology and Business, September 1, 2003, Australia)

Carlton brewing with RightNow
(TelCall Magazine, September 1, 2003, Australia)

Air New Zealand: anticipating customer queries
(Management Magazine, September 1, 2003, New Zealand)

Brewery information now on tap
(What's new in process engineering?, September 1, 2003, Australia)

Get your answer RightNow
(Custom and Borders Proctection TODAY, September 1, 2003, United States)

Self service - Polaroid hits 98 per cent web visitor usage
(Customer Relationship Management, September 1, 2003, United Kingdom)

Best practices
(Target Marketing, September 1, 2003, United States)

August 2003

Is Self-Service Really Reaping ROI?
(CRM Buyer Magazine, August 28, 2003, United States)

Exposing Knowledge and Service
(Line56, August 27, 2003, United States)

CRM Magazine Announces Its 2003 CRM Leader Awards
(destinationCRM, August 27, 2003, United States)

The 2003 CRM Elite
(CRM Magazine, August 27, 2003, United States)

The 2003 CRM Leaders: Introduction
(CRM Magazine, August 27, 2003, United States)

Security Specialists Respond in Force
(ASPnews.com, August 25, 2003, United States)

Security Specialists Respond in Force
(InternetNews.com, August 25, 2003, United States)

Customer base growth, expanded services boost RightNow to 18th consecutive quarter of revenue growth
(Callcentres.net, August 22, 2003, Australia)

Polaroid opts for hosted customer service, support
(Customer Contact World, August 21, 2003, Australia)

RightNow Reveals Top Customer Service Trends
(InternetNews.com, August 20, 2003, United States)

CenterBeam to offer 'terminate anytime' outsourcing terms
(ZDNet, August 18, 2003, United States)

Hey, CIOs: Open Up!; Making policies to keep out open source? It's already in
(eWeek, August 18, 2003, United States)

Polaroid Captures RightNow
(Consumer Goods Technology, August 13, 2003, United States)

Carlton brewing with RightNow
(Call centre news, August 13, 2003, Australia)

Answers in Chinese now
(Call centre news, August 13, 2003, Australia)

Kranenburg to chair SPAN
(The Australian, August 12, 2003, Australia)

Manager's World Cup worries
(The Australian Online, August 12, 2003, Australia)

The insider's guide to selecting the right ASP to reap the full benefits of ASP hosting
(GreaterChinaCRM.org, August 11, 2003, Singapore)

Online customer service target: 98% self-service
(Internet Retailer, August 7, 2003, United States)

With new technology, Raymarine slashes backlog of customer support e-mail
(Internet Retailer, August 7, 2003, United States)

RightNow to double U.S. sales force
(CNET News.com, August 6, 2003, United States)

Can you patent helpfulness?
(Support Insight, August 6, 2003, United Kingdom)

RightNow Technologies to double size of sales force
(BtoB, August 4, 2003, United States)

RightNow forms PRISM
(Computer Reseller News, August 4, 2003, United Kingdom)

RightNow targets European channel
(Commstrade.com, August 4, 2003, United Kingdom)

Target customers online
(Internet Works, August 1, 2003, United Kingdom)

Fancy Email-Management Footwork
(CRM Magazine, August 1, 2003, United States)

HOT PROJECTS: Automotive, Travel, & Transit
(CRM Magazine, August 1, 2003, United States)

Industry News
(Customer Inter@ction Solutions, August 1, 2003, United States)

Done deals
(MIS magazine, August 1, 2003, Australia)

Done deals
(MIS NZ, August 1, 2003, New Zealand)

Seeing is believing
(My Business magazine, August 1, 2003, Australia)

Analyst News: Enhancing online customer service
(Consumer Goods Technology, August 1, 2003, United States)

July 2003

RightNow integrates with Avaya
(Asia Pacific Call Centre News, July 29, 2003, Singapore)

Web boost
(Foodweek, July 28, 2003, Australia)

Australian brewer implements self-service
(Customer Contact World, July 24, 2003, Singapore)

Australian brewer implements self-service
(Customer Contact World, July 24, 2003, Singapore)

RightNow Provides Avaya Integration Toolkit
(CommWeb, July 22, 2003, United States)

New York State DMV: Driving Down the Online Customer Service Road
(CRMGuru, July 22, 2003, United States)

How a brewer reduced customer calls by 93% with web self-service
(Internet Retailer, July 18, 2003, United States)

Larry and Joseph
(Real Market, July 17, 2003, United States)

Moving to Self-Service
(Line56, July 16, 2003, United States)

CUB records massive self-service rate
(Callcentres.net, July 15, 2003, Australia)

Dixons Group Keeps Employees Plugged In
(RetailSystems, July 14, 2003, United States)

CUB chooses RightNow
(Asia Pacific Call Centre News, July 11, 2003, Singapore)

CUB chooses RightNow
(Asia Pacific Call Centre News, July 11, 2003, Singapore)

Rented software services survive the shakeout
(CNET News.com, July 7, 2003, United States)

Nextel blows more customer moments of truth...again
(ZDNet, July 2, 2003, United States)

Public Sector - Nottinghamshire County Council Education Authority
(Managing Information Strategies, July 1, 2003, United Kingdom)

RightNow the RightFit
(Channel Business, July 1, 2003, United Kingdom)

Supporting Dixons sales process
(Customer Relationship Management, July 1, 2003, United Kingdom)

Dixons hopes to cut IT helpdesk calls by 40%
(ComputerWeekly.com, July 1, 2003, United Kingdom)

Channel surfing
(TelCall Magazine, July 1, 2003, Australia)

Photosection
(Australian Customer Focus and Strategy, July 1, 2003, Australia)

June 2003

RightNow customer receives prestigious ROI award from Nucleus Research and Baseline magazine
(OZ-e-RM News, June 24, 2003, Australia)

Lack of management involvement hurts CRM
(The Australian, June 24, 2003, Australia)

New Product Spotlight
(destinationCRM, June 18, 2003, United States)

Multi-channel Service Integration: Q&A with Giga's John Ragsdale
(CRMGuru, June 17, 2003, United States)

How to improve self-service
(IT Week, June 16, 2003, United Kingdom)

Thule's success with RightNow service
(OZ-e-RM News, June 16, 2003, Australia)

CORE enhanced
(OZ-e-RM News, June 16, 2003, Australia)

RightNow Hosting 2.0 and the Art of Control
(CRM Buyer Magazine, June 12, 2003, United States)

Cabela’s Picks RightNow for Online Customer Service
(DM News, June 11, 2003, United States)

Baseline Magazine/Nucleus Research are proud to present the 2003 winners of the Technology ROI Awards
(Baseline Magazine, June 10, 2003, United States)

Cabela's Hunts Down Scalable Customer Service
(RetailSystems, June 9, 2003, United States)

Channel policy right here, RightNow
(Computer Reseller News (UK), June 9, 2003, United Kingdom)

Conference Report: Internet World 2003
(eGov Monitor, June 9, 2003, United Kingdom)

RightNow tool lets customers monitor hosted service
(SearchCRM, June 6, 2003, United States)

New York DMV Gets High Marks for Customer Service
(Government Technology, June 6, 2003, United States)

Insider's guide to selecting an ASP
(Customer Contact World, June 6, 2003, Singapore)

New Product Spotlight: June 4
(destinationCRM, June 4, 2003, United States)

Finalists Announced for Pacific Northwest 2003 Ernst & Young Entrepreneur of the Year(R) Awards.
(PR Newswire, June 4, 2003, United States)

RightNow Releases Hosting Mgmt. System 2.0
(Web Host Industry Review (thewhir.com), June 3, 2003, United States)

RightNow Lets IT Feel at Home With Hosted Apps
(ASPnews.com, June 3, 2003, United States)

Good Hosts
(Information Week, June 2, 2003, United States)

Air NZ takes off with RightNow
(iStart portal, June 1, 2003, New Zealand)

Insiders guide to selecting an ASP
(Customer Contact World, June 1, 2003, Singapore)

CRM: Many happy returns
(Technology and Business, June 1, 2003, Australia)

Air NZ takes off with RightNow
(iStart portal, June 1, 2003, New Zealand)

May 2003

Knowledge online
(Telcall Online, May 30, 2003, Australia)

CRM: Many happy returns?
(Technology and Business, May 28, 2003, Australia)

Querying in volume
(Technology and Business, May 28, 2003, Australia)

eService Center Integrated with Cisco’s ICM
(OZ-e-RM News, May 27, 2003, Australia)

CRM's Disruptive Application
(CRMdaily.com, May 23, 2003, United States)

GDC honors four local businesses and people who run them
(Bozeman Chronicle, May 23, 2003, United States)

A Bold Stroke Enhances CRM Through Customer Care Systems Integration
(eCRMGuide.com, May 21, 2003, United States)

New Product Spotlight: May 21
(destinationCRM, May 21, 2003, United States)

RightNow Adds Professional Services
(ASPnews.com, May 21, 2003, United States)

RightNow available in Chinese
(Asia Pacific Call Centre News, May 21, 2003, Australia)

Customer Satisfaction Is Supreme
(CRMdaily.com, May 20, 2003, United States)

RightNow Adds To Hosted Offerings
(Information Week, May 19, 2003, United States)

RightNow garners kudos
(Bozeman Chronicle, May 13, 2003, United States)

Breaking the ROI Barrier
(CRMdaily.com, May 9, 2003, United States)

Leading Edge - Push One To Scream With Rage...
(NZ Marketing, May 7, 2003, New Zealand)

Leading Edge - Push One To Scream With Rage...
(NZ Marketing, May 7, 2003, New Zealand)

RightNow Sole 'Challenger' in Magic Quadrant Analysis
(OZ-e-RM News, May 6, 2003, Australia)

RightNow Provides Vindigo With Web-based Support
(ASPnews.com, May 5, 2003, United States)

CBK Digest
(Knowledge Management, May 5, 2003, United States)

These Firms are Making Service a Priority
(1to1 Magazine, May 5, 2003, United States)

Week in Review: May 2
(destinationCRM, May 2, 2003, United States)

The Tricky Business of Choosing an ASP
(CRMdaily.com, May 2, 2003, United States)

ASPs: The Next Chapter
(CIO Magazine, May 1, 2003, United States)

More Mindful of Customers
(Call Center Magazine, May 1, 2003, United States)

Out of Center Call Centers
(Call Center Magazine, May 1, 2003, United States)

Driving Performance: Facing the Customer
(InternetWorld, May 1, 2003, United States)

Putting knowledge to work
(Intranet Strategist, May 1, 2003, United Kingdom)

Food for thought on web sites
(Retail Systems (UK), May 1, 2003, United Kingdom)

Ovum report
(e.logistics, May 1, 2003, United Kingdom)

April 2003

RightNow Reports Another Quarter of Growth
(ASPnews.com, April 29, 2003, United States)

Raymarine Expands Business with eService Center
(OZ-e-RM News, April 25, 2003, Australia)

From the Top
(Real Market, April 23, 2003, United States)

Siebel's New Challenger
(destinationCRM, April 23, 2003, United States)

Finding Answers With Self-Service
(eWeek, April 21, 2003, United States)

RightNow Focuses on Customers
(eWeek, April 21, 2003, United States)

RightNow, Ineto Announce Partnership
(ASPnews.com, April 21, 2003, United States)

VALLEY ECONOMY - While vibrant, our economy still needs work
(Bozeman Chronicle, April 18, 2003, United States)

Change of flight
(Image and data manager, April 13, 2003, Australia)

Charming The Snake
(Computer Reseller News, April 11, 2003, United States)

CRM with a family touch
(Computerworld (AU), April 10, 2003, Australia)

RightNow relieves Raymarine of that sinking feeling
(ZeroDownTime Online, April 9, 2003, United Kingdom)

CRM With a Family Touch
(Computerworld, April 7, 2003, United States)

Raymarine overcomes e-mail overload
(Boating Industry International, April 7, 2003, United States)

Raymarine chooses RightNow
(Asia Pacific Call Centre News, April 7, 2003, Australia)

CommerceOne tunes conductor for integration
(NZ Computerworld, April 7, 2003, New Zealand)

CommerceOne tunes conductor for integration
(NZ Computerworld, April 7, 2003, New Zealand)

The new multi-channel call centre
(Marketing, April 3, 2003, Australia)

John Deere Deploys Customer Service Solution
(Grounds Maintenance, April 1, 2003, United States)

The new call center agent
(Internet Retailer, April 1, 2003, United States)

Help Yourself: Proven Methods Of Maximizing Customer Self-Service
(Customer Inter@ction Solutions, April 1, 2003, United States)

Multi-channel capability: fact or fiction?
(Marketing Direct, April 1, 2003, United Kingdom)

Support - Manage e-mail the easy way
(Customer Relationship Management, April 1, 2003, United Kingdom)

Service - web woes hit sales
(Customer Relationship Management, April 1, 2003, United Kingdom)

Nottinghamshire County Council has implemented RightNow's customer support and service solution
(Local Government Executive, April 1, 2003, United Kingdom)

Easyspace finds room for on-line support
(Customer Service News (UK), April 1, 2003, United Kingdom)

A bit of alright
(Financial Sector Technology, April 1, 2003, United Kingdom)

E-service and improving customer satisfaction
(Callcentres.net, April 1, 2003, Australia)

March 2003

The Montana Gold Rush of 2003
(BusinessWeek, March 31, 2003, United States)

RightNow bright spot in tech industry
(Bozeman Chronicle, March 29, 2003, United States)

John Deere chooses RightNow
(CC News, March 28, 2003, Australia)

RightNow adds PDA support in Locator 3.0
(New Media Age, March 27, 2003, United Kingdom)

Supply correction to put vendors in charge? I'm not buying it
(ZDNet, March 25, 2003, United States)

RightNow introduce Locator 3.0
(OZ-e-RM News, March 24, 2003, Australia)

Datamail, RightNow Tech ink deal
(NZ Reseller, March 21, 2003, New Zealand)

Datamail, RightNow Tech ink deal
(NZ Reseller, March 21, 2003, New Zealand)

Cutting off inquiries at the web site keeps call center costs under control
(Internet Retailer, March 19, 2003, United States)

RightNow Locator 3.0 Connects Web Site Customers With Physical Store Locations
(Technology Marketing Corporation (tmcnet.com), March 18, 2003, United States)

RightNow Expands E-Service Menu
(CRMdaily.com, March 17, 2003, United States)

RightNow broadens reach of hosted CRM tool
(SearchCRM, March 17, 2003, United States)

The new multi-channel call centre
(GreaterChinaCRM.org, March 12, 2003, Australia)

Commerce One tunes conductor for integration
(Computerworld, March 10, 2003, Australia)

Success with RightNow's eService center
(OZ-e-RM News, March 10, 2003, Australia)

Targeted E-mail: From Spam to Choice Part 5
(eCRMGuide.com, March 7, 2003, United States)

E-government: worth voting for?
(UNISON - The Public Service union, March 5, 2003, United Kingdom)

CarFax revs up web self-service to cut customer e-mail load
(Internet Retailer, March 4, 2003, United States)

Market Watch: Contact Center Update
(CRM Magazine, March 3, 2003, United States)

Online shopping made easier?
(Call Centre Focus (UK), March 1, 2003, United Kingdom)

Time for a return to integrity
(Customer Management, March 1, 2003, United Kingdom)

Peak Load Perfomance
(ZeroDownTime, March 1, 2003, United Kingdom)

Better online customer service - The Gateway to increased sales
(Customer Management, March 1, 2003, United Kingdom)

RightNow metrics customer survey tool
(HR Monthly, March 1, 2003, Australia)

What's new in the contact centre?
(Technology and Business, March 1, 2003, Australia)

Industry events
(Australian Customer Focus and Strategy, March 1, 2003, Australia)

February 2003

New e-Business report says contact centre service costs can be reduced by improving the online end-to-end user experience
(ContactCenterWorld.com, February 20, 2003, United Kingdom)

LWW implements eService Centre
(OZ-e-RM News, February 17, 2003, Australia)

Call center outsourcer boosts telework
(Network World, February 17, 2003, United States)

Hosted services new cashcow
(Computer Daily News, February 14, 2003, Australia)

Web services evens out on-line spikes
(Inside Retailing, February 11, 2003, Australia)

The ASPnews Top 50 -- February Update
(ASPnews.com, February 11, 2003, United States)

Crane takes the lead on contact centres
(Comms Business, February 1, 2003, United Kingdom)

E-service for e-Government
(Government News, February 1, 2003, Australia)

Datamail right for New Zealand
(Image and data manager, February 1, 2003, Australia)

Virgin territory
(Image and data manager, February 1, 2003, Australia)

Roundtable - Taking the electronic challenge
(Communicate, February 1, 2003, United Kingdom)

Why e-government? Taking the electronic challenge.
(Communicate, February 1, 2003, United Kingdom)

January 2003

RightNow helps Easyspace make it even easier for customers
(ContactCenterWorld.com, January 31, 2003, United Kingdom)

RightNow Finds Success in Customer Satisfaction
(ASPnews.com, January 27, 2003, United States)

CRM Earnings Upbeat
(destinationCRM, January 24, 2003, United States)

Top Belgian ISP reaps immediate business benefits from integration of RightNow eService Centre & Cisco ICM
(ContactCenterWorld.com, January 22, 2003, United Kingdom)

Can Software Startups Succeed?
(Forbes, January 20, 2003, United States)

Rise from the ashes
(InfoWorld, January 17, 2003, United States)

Cooper's time is RightNow
(The Australian, January 14, 2003, Australia)

Miller Down Under for Dell
(The Australian Online, January 14, 2003, Australia)

RightNow eService Centre makes real-time web chat a powerful, intergrated & manageable customer channel
(Computing-UK.co.uk, January 7, 2003, United Kingdom)

Worst And Best Picks
(Forbes, January 6, 2003, United States)

Rumors, Truth and Innuedo
(Computer Reseller News, January 6, 2003, United States)

Enhanced live chat from RightNow
(OZ-e-RM News, January 6, 2003, Australia)

Nottinghamshire County Council has implemented RightNow's customer support and service solution
(Town Hall, January 6, 2003, United Kingdom)

FAQs Lighten Service Load At Ind.'s First Internet Bank
(American Banker, January 3, 2003, United States)

Outsmarting Risk
(PeerSpectives, January 1, 2003, United States)

I Need a System/A.I.-Changing the Way We Support
(SupportWorld Magazine, January 1, 2003, United States)

Having an Integral Relationship With the Internet
(Trend Management (Chile), January 1, 2003, Chile)

Do you still make Holy Cannoli?
(Customer Relationship Management, January 1, 2003, United States)

Piecing together a clever call centre
(TelCall Magazine, January 1, 2003, Australia)

Happy and profitable - Hewson report
(Database Marketing, January 1, 2003, United Kingdom)

Letter - Satisfaction guaranteed?
(Information Age, January 1, 2003, United Kingdom)

December 2002

Lessons from an ASP Pioneer
(Softletter, December 31, 2002, United States)

Self-Service Drawing A Crowd Software Sector's Hot Firms can save a bundle by helping customers help ...
(Investor's Business Daily, December 27, 2002, United States)

Sorting Out CRM Best Practices
(CRMdaily.com, December 20, 2002, United States)

Datamail right for New Zealand
(Image and data manager, December 18, 2002, Australia)

Right here RightNow
(The Australian, December 18, 2002, Australia)

People, people
(Computer Daily News, December 16, 2002, Australia)

Rex soars with RightNow
(OZ-e-RM News, December 16, 2002, Australia)

RightNow Enhances Live Chat
(eWeek, December 10, 2002, United States)

Dig Deep - Letters page
(MicroScope, December 10, 2002, United Kingdom)

RightNow eService Center Makes Real-Time Web Chat Powerful, Integrated & Manageable Customer Channel
(Support Industry.com, December 8, 2002, United States)

A question of integrity
(Computer Weekly 360°, December 5, 2002, United Kingdom)

A question of integrity
(Computer Weekly (UK), December 5, 2002, United Kingdom)

Information Self-Service with a Knowledge Base That Learns
(AI Magazine, December 1, 2002, United States)

November 2002

Siebel users benefit RightNow's RightFit
(OZ-e-RM News, November 24, 2002, Australia)

All About the Service
(CIO Magazine, November 18, 2002, United States)

British Airways aims to improve customer service with RightNow
(Internet Travel News.com, November 11, 2002, United Kingdom)

Businessman touts Montana for tech dreams
(Denver Post, November 10, 2002, United States)

Airline chats up bookings
(Computerworld (AU), November 8, 2002, Australia)

Airline chats up bookings
(Computerworld (AU), November 8, 2002, United States)

RightNow wins with AI
(OZ-e-RM News, November 4, 2002, Australia)

A Sporting Goods Manufacturer Outsources CRM to Drive a Golf Email Campaign
(Outsourcing Journal, November 1, 2002, United States)

Self help - E-mail reduction for Pioneer
(CRM Magazine, November 1, 2002, United Kingdom)

Six attributes of effective websites that will enhance communication and boost retail sales for downtown merchants
(Downtown Promotion Reporter, November 1, 2002, United States)

October 2002

Start with Nothing
(Forbes.com, October 28, 2002, United States)

Reptile rounds
(Computer Daily News, October 21, 2002, Australia)

Self-service tools cuts incoming customer service e-mail by 60% at Thule
(Internet Retailer, October 17, 2002, United States)

Hot Growth Areas In CRM
(destinationCRM, October 15, 2002, United States)

Pioneer picks RightNow for eService solutions
(OZ-e-RM News, October 14, 2002, Australia)

Pioneer picks RightNow for eService solutions
(OZ-e-RM News, October 8, 2002, Australia)

RightNow Adds Engineers
(USAToday, October 8, 2002, United States)

Bozeman software company begins rehiring engineers
(Associated Press, October 7, 2002, United States)

Keeping Customers Happy: Mixing E-service And Live Help
(Customer Inter@ction Solutions, October 1, 2002, United States)

Why more and more will find their own answers on the web
(Marketing, October 1, 2002, Australia)

Letter of the Month - Marcus Bragg
(Call Centre Focus (UK), October 1, 2002, United Kingdom)

September 2002

For the NY DMV, Web Self-service Beats Waiting in Line
(1to1 Magazine, September 28, 2002, United States)

Up Close and Personal - The Guardian
(Guardian Unlimited, September 26, 2002, United Kingdom)

CRM's Next Metamorphosis
(CRMdaily.com, September 25, 2002, United States)

Agencies outsource self-service
(Federal Computer Week, September 23, 2002, United States)

Hand Held Couples with RightNow
(OZ-e-RM News, September 23, 2002, Australia)

Datamail system tipped to cut costs
(InfoTech Weekly, September 9, 2002, Australia)

Electronic Arts to provide help centre with RightNow
(New Media Age, September 5, 2002, United Kingdom)

Flying high on teamwork
(Sydney Morning Herald, September 3, 2002, Australia)

Flying high on teamwork
(The Age, September 3, 2002, Australia)

Making the Right Moves With CRM
(Call Center Magazine, September 1, 2002, United States)

Company Listings
(Xer Sourcebook, September 1, 2002, Australia)

Balancing the HR/Technology mix
(Xer Sourcebook, September 1, 2002, Australia)

Knowledge online
(Xer Sourcebook, September 1, 2002, Australia)

Four steps to knowledge
(CRM Magazine, September 1, 2002, Australia)

Managing Knowledge
(CFO Magazine, September 1, 2002, Australia)

You have to be committed
(CFO Magazine, September 1, 2002, Australia)

If you fail to plan
(CFO Magazine, September 1, 2002, Australia)

August 2002

Happy returns
(The Age, August 13, 2002, Australia)

Happy returns
(Sydney Morning Herald, August 13, 2002, Australia)

Customer care--here, there, everywhere
(ZDNet Australia, August 2, 2002, Australia)

Integration Relieves Call Center Hang-Ups
(Integrated Solutions, August 1, 2002, United States)

Managing Knowledge
(TelCall Magazine, August 1, 2002, Australia)

RightNow debuts ProServices Offering
(Australasian Customer Focus and Strategy Magazine, August 1, 2002, Australia)

Letters - Self-service 'fear' is not automatic, Marcus Bragg
(Customer Service News (UK), August 1, 2002, United Kingdom)

Help yourself
(TelCall Magazine, August 1, 2002, Australia)

July 2002

Wired uni's going global
(The Australian, July 23, 2002, Australia)

Making the Most of Customer Service
(eWeek, July 22, 2002, United States)

RightNow increases quarterly revenues 24%
(OZ-e-RM News, July 22, 2002, Australia)

Reader's Digest selects RightNow eService Centre
(OZ-e-RM News, July 16, 2002, Australia)

Putting a lid on CRM costs with self-service
(ZDNet, July 12, 2002, United States)

RightNow Metrics to the rescue
(OZ-e-RM News, July 9, 2002, Australia)

Reader's Digest chooses RightNow
(Asia Pacific Call Centre News, July 5, 2002, Australia)

Reader's Digest Chooses RightNow eService Centre
(Customer Call Centre Weekly Bulletin, July 4, 2002, Australia)

Software handles inquires with ease
(The Australian, July 3, 2002, Australia)

Just over a year from
(Comms World, July 1, 2002, Australia)

RightNow helps ANYwebcam.com maintain relationships with half a million online video members
(OZ-e-RM News, July 1, 2002, Australia)

Customer Inter@ction Solutions Magazine's Third-Annual CRM Excellence Awards
(Customer Inter@ction Solutions, July 1, 2002, United States)

Radical Rotherham tranforms its e-customer service
(Customer Management, July 1, 2002, United Kingdom)

Telefónica CTC Chile Incorpora RightNow eService Center en su Sitio Web
(InfoWeek, July 1, 2002, Chile)

Telefónica CTC Chile Incorporó Tecnología RightNow en Su Sitio Web
(Chiletech, July 1, 2002, Chile)

McAfee.com selects RightNow Technologies
(OZ-e-RM News, July 1, 2002, Australia)

Australian Universities roll-out web self-service
(Customer Contact World, July 1, 2002, Australia)

A radical vision - Jonathan Prew discusses the implementation of Rotherham Metropolitan Borough Council's innovative CRM solution
(Government IT, July 1, 2002, United Kingdom)

June 2002

Help Yourself
(Intelligent Enterprise, June 28, 2002, United States)

Web solution for Reader's Digest
(Computing, June 27, 2002, United Kingdom)

RightNow eService Centre attractive to Australian telcos
(OZ-e-RM News, June 24, 2002, Australia)

Customers Want The Personal Touch
(Information Week, June 24, 2002, United States)

RightNow USQ has the solution
(Campus Review, June 13, 2002, Australia)

Webcam service speeds up helpdesk response times
(Computerworld (AU), June 10, 2002, Australia)

Air New Zealand reports reduction in call centre enquires
(TelCall Magazine, June 1, 2002, Australia)

May 2002

Holding These Truths To Be CRM Self-Service
(CRMdaily.com, May 28, 2002, United States)

The Hot 100
(Upside, May 23, 2002, United States)

RightNow's Web Mapping Solution Eliminates Location-Related Support Calls
(Technology Marketing Corporation (tmcnet.com), May 13, 2002, United States)

RightNow Continues Global Advances with Euro Deal
(CRMdaily.com, May 6, 2002, United States)

Cutting Costs Or Raising Revenue?
(Call Center Magazine, May 1, 2002, United States)

Appointments
(Image and data manager, May 1, 2002, Australia)

April 2002

Interface, RightNow thrive in market awash in red
(CC News, April 30, 2002, United States)

RightOn RightNow!
(e-Customer Alert, April 30, 2002, United States)

A Project by Any Other Name
(Computerworld, April 15, 2002, United States)

Best Practices For Online Self-Service
(Technology Marketing Corporation (tmcnet.com), April 4, 2002, United States)

Best Practices For eServices:
(GreaterChinaCRM.org, April 3, 2002, China)

Footwear company Sketchers automates online service
(CC News, April 2, 2002, United States)

E-Commerce Products And Services Roundup
(Customer Inter@ction Solutions, April 1, 2002, United States)

Search tools key to customer service
(Network World, April 1, 2002, United States)

Citizens Calling
(Government Executive, April 1, 2002, United States)

To serve or regret
(ProfitGuide.com, April 1, 2002, United States)

The Economies Of Web Self-Service
(eCommerce World, April 1, 2002, United States)

People moves
(Australian Telecom, April 1, 2002, Australia)

March 2002

Ambition
(The Australian, March 19, 2002, Australia)

Appointments
(Exchange, March 15, 2002, Australia)

People, people
(Computer Daily News, March 15, 2002, Australia)

Back to Basics in e-Business -- Accelerating Sales in a Tough Environment: The Case of RightNow
(Under the Buzz, March 11, 2002, United States)

Report: E-Services Market Picking Up Speed
(CRMdaily.com, March 5, 2002, United States)

2nd Annual eWeek eXcellence Awards -- Business Management: Customer Relationship Management
(eWeek, March 4, 2002, United States)

2nd Annual eWeek eXcellence Awards
(eWeek, March 4, 2002, United States)

Fandango.com does a retail dance with CDNow and AllPosters
(Internet Retailer, March 4, 2002, United States)

Dinner and a Movie at Fandango.com
(Box Office Magazine, March 4, 2002, United States)

Knowledge Management And Database Technologies Roundup
(Customer Inter@ction Solutions, March 1, 2002, United States)

Let's Get Personal
(CRM Magazine, March 1, 2002, United States)

Small-Business Secret Weapons: More Ways to Get Ahead
(Smart Business, March 1, 2002, United States)

Self-Learning eService Helps Customers Help Themselves
(Call Center E-Journal, March 1, 2002, United States)

CRM: remember the customer
(Technology and Business, March 1, 2002, Australia)

February 2002

The Australian market
(ZDNet Australia, February 28, 2002, Australia)

CRM Makes Strides In Self-Service
(Information Week, February 18, 2002, United States)

Helping customers help themselves
(InfoWorld, February 15, 2002, United States)

InfoWorld Review: Autoresponsiveness
(InfoWorld, February 15, 2002, United States)

Users find hosted CRM apps hit bull's eye
(Network World, February 11, 2002, United States)

2nd Annual eWEEK eXcellence Awards: Finalists
(eWeek, February 11, 2002, United States)

News for February 11, 2002
(Xchange, February 11, 2002, United States)

RightNow's Self-Service Hosting Management System Gives ASP Users Control Of Software Upgrades
(Technology Marketing Corporation (tmcnet.com), February 11, 2002, United States)

RightNow to fly with Ansett
(Computer Daily News, February 8, 2002, Australia)

Customer Inter@ction Solutions
(Customer Inter@ction Solutions, February 2, 2002, United States)

Start with Nothing
(Inc., February 1, 2002, United States)

January 2002

Airlines spurred to focues on CRM software after attacks
(Unlimited, January 29, 2002, Australia)

Airlines spurred to focus on CRM software after attacks
(IDGnet, January 29, 2002, Australia)

Appointments
(CC News, January 29, 2002, Australia)

Australian Airline Turns to CRM for Bankruptcy Help
(Computerworld, January 25, 2002, United States)

Bootstrapping
(Inc., January 23, 2002, United States)

Leading Call Center Mag Names Best 2001 Products
(InternetNews.com, January 22, 2002, United States)

What every support manager should know about online knowledge bases
(Support Industry.com, January 15, 2002, United States)

RightNow Wins Award
(Real Market, January 14, 2002, United States)

CRM on the Cheap
(CRMdaily.com, January 10, 2002, United States)

The Power Of Knowledge Management Software
(Call Center Magazine, January 1, 2002, United States)

Solutions of the World: Part II
(CRM Magazine, January 1, 2002, United States)

Spend to Survive
(Internet Business (UK), January 1, 2002, United Kingdom)

Spend to Survive
(Internet Business (UK), January 1, 2002, United States)

Customer Inter@ction Solutions' 2001 Product Of The Year
(Customer Inter@ction Solutions, January 1, 2002, United States)

The Customer Always Comes First (So Let's Start There)
(Smart Business, January 1, 2002, United States)

Industry Guide: E-Commerce & CRM Products and Services
(eCommerce Times, January 1, 2002, United States)

December 2001

E-Service Rising: The Future Of The Call Center
(Technology Marketing Corporation (tmcnet.com), December 20, 2001, United States)

Businesses tackle content management
(ZDNet Australia, December 10, 2001, Australia)

Twelve steps to CRM success
(Network World, December 3, 2001, United States)

A site that thinks for
(Business Online, December 2, 2001, Australia)

Simple Is As Simple Does
(CRM Magazine, December 1, 2001, United States)

Measure Your Initiatives
(InternetWorld, December 1, 2001, United States)

November 2001

Agencias de Gobierno EE.UU. seleccionan a Web eService Center de RightNow Technologies
(ComputerWorld (Chile), November 26, 2001, Chile)

CRM Quote of the Day: Poor Service Panacea?
(CRMdaily.com, November 21, 2001, United States)

Projects prove innovation
(InfoWorld, November 20, 2001, United States)

Product Profile: RightNow Answers Questions Before Customers Ask
(CRMdaily.com, November 20, 2001, United States)

British Airways Implements RightNow Web
(e-Customer Alert, November 20, 2001, United States)

British Airways Aims to Improve Customer Service with RightNow
(Support Industry.com, November 20, 2001, United States)

British Airways Aims to Improve Customer Service with RightNow
(Real Market, November 19, 2001, United States)

Fluggesellschaft erweitert Internetangebot
(CRM Forum, November 15, 2001, Germany)

Personalization Branches Out
(Internet Week, November 6, 2001, United States)

A Knowledge Base that Updates Itself
(Call Center Magazine, November 5, 2001, United States)

Who's Who In Customer Relationship Management
(Customer Inter@ction Solutions, November 1, 2001, United States)

RightNow Web eService Center 5.0 Available
(Customer Inter@ction Solutions, November 1, 2001, United States)

RightNow achieves growth amid technology gloom
(The Business Magazine, November 1, 2001, United Kingdom)

Life after the dotcom
(Business Online, November 1, 2001, United Kingdom)

Smart self service
(Connect, November 1, 2001, United Kingdom)

October 2001

Trotz schwieriger wirtschaftlicher Gesamtlage
(CRM Forum, October 31, 2001, Germany)

RightNow Achieves Eleventh Consecutive Quarter Of Revenue Growth
(BizWatch (tmcnet.com), October 30, 2001, United States)

All About Kids
(Government Computer News, October 22, 2001, United States)

Turning customer service into self-service
(Federal Computer Week, October 15, 2001, United States)

Evaluating Emotional Content of Written Customer Communication is Key to Online CRM Success
(Support Industry.com, October 12, 2001, United States)

RightNow Technologies Offers Free, Full-Function 30-Day Pilot for RightNow Web eService Center 5.0
(Real Market, October 4, 2001, United States)

RightNow Technologies offers free trial period for customer self-service offering
(InfoWorld, October 4, 2001, United States)

Free Trial Offer
(e-Customer Alert, October 4, 2001, United States)

Cashing in on Global Customers
(Software & Information Industry Association, October 3, 2001, United States)

E-CRM: Goldgrube bekommt noch zu wenig Aufmerksamkeit
(Silicon.de, October 1, 2001, Germany)

Centergistic Solutions announces participation in RightNow's Solution Partner Program
(e-Customer Alert, October 1, 2001, United States)

Centergistic Teams with RightNow Technologies to Provide Up to the Minute Performance Statistics to Increase Contact Center Productivity
(Real Market, October 1, 2001, United States)

The Third Annual Users Choice Awards
(Customer Support Management, October 1, 2001, United States)

Has CRM hit the heights?
(Management Consultancy, October 1, 2001, United Kingdom)

Huge savings with web self-service
(IT Consultant (UK), October 1, 2001, United Kingdom)

September 2001

RightNow's Web eService Center 5.0 Boosts Customer Self-Service
(Software Magazine, September 26, 2001, United States)

RightNow Technologies Extends Leadership in Internet Customer Service with RightNow Web eService Center 5.0
(Support Industry.com, September 25, 2001, United States)

Kana, RightNow take different approaches with CRM suites
(Network World, September 25, 2001, United States)

Kana, RightNow take different angles with CRM suites
(Computerworld, September 25, 2001, United States)

RightNow to help gauge customers' feelings G
(InfoWorld, September 24, 2001, United States)

RightNow Web eService Center 5.0
(Real Market, September 24, 2001, United States)

Vendors bolster self-service software
(Network World, September 24, 2001, United States)

RightNow to help gauge customers' feelings
(Computerworld, September 24, 2001, United States)

RightNow adds self-service to eService Center
(eWeek, September 20, 2001, United States)

Is There A Market For Hosted CRM solutions?
(Computer Reseller News, September 19, 2001, United States)

Self-help vendor expands multilingual features
(the451.com, September 18, 2001, United States)

RightNow Offers Free, 48-Hour Deployment of RightNow Web eService Center to Organizations Involved in Relief and Response Efforts
(Real Market, September 18, 2001, United States)

How Does CRM Respond?
(Real Market, September 18, 2001, United States)

Böse E-Mails: Die Software reagiert mit Gefühl
(Silicon.de, September 14, 2001, Germany)

What are the most important success factors in implementing e.Customer Service?
(crmindustry.com, September 13, 2001, United States)

Portals Are Way Of The Future
(Computing Canada, September 7, 2001, United States)

CRM Spectrum
(Infoconomy.com, September 6, 2001, United Kingdom)

Put Customers First: Service on a Shoestring
(Smart Business, September 1, 2001, United States)

How I made technology pay, Greg Gianforte, chief executive and founder of RightNow Technologies
(Internet Business (UK), September 1, 2001, United Kingdom)

August 2001

Don't Slow Down
(Information Week, August 27, 2001, United States)

RightNow Locator Lets 'Clicks-and-Mortar' Companies Steer Customers to the Right Place to Buy
(Support Industry.com, August 21, 2001, United States)

RightNow Technologies announced the availability of RightNow Locator
(e-Customer Alert, August 21, 2001, United States)

The New Venture Capital?
(American Way, August 15, 2001, United States)

RightNow Metrics erfragt Kunden-Meinung
(CRM Forum, August 14, 2001, Germany)

RightNow and MarketFirst Partner
(e-Customer Alert, August 14, 2001, United States)

Web Self-Service: A Good Buy
(Information Week, August 13, 2001, United States)

Grosse Akzeptanz von eService
(CRM Forum, August 7, 2001, Germany)

Pacifying the Right Customers
(InternetWorld, August 7, 2001, United States)

From Montana to the World
(e-Customer Alert, August 7, 2001, United States)

New Perspectives on Personalization
(CIO Magazine, August 3, 2001, United States)

Bringing Online Help to the B2B World
(destinationCRM, August 1, 2001, United States)

July 2001

Entgegen dem Branchentrend: Deutliche Umsatzsteigerung im zweiten Quartal
(CRM Forum, July 31, 2001, Germany)

RightNow CEO Greg Gianforte explains how enterprises can provide effective self-service CRM
(InfoWorld, July 12, 2001, United States)

Help! Universal Translator Required
(Communications Solutions, July 1, 2001, United States)

June 2001

GOING GLOBAL
(e-Customer Alert, June 26, 2001, United States)

RightNow Technologies expands Pacific Rim Market Presence with Japanese Distribution Agreement
(Real Market, June 25, 2001, United States)

Weekly eNewsletter
(Support Industry.com, June 12, 2001, United States)

Don't rush into CRM projects, says Gartner
(Computer Weekly 360°, June 8, 2001, United Kingdom)

US-Studie untersucht Einsatz von professioneller Software für Kundenservice im Internet
(Germandots, June 6, 2001, Germany)

RightNow Rescues Stranded Kana Customers
(Real Market, June 1, 2001, United States)

Pacifying the Right Customers
(InternetWorld, June 1, 2001, United States)

Take My IPO . . . Please!
(Entrepreneur.com, June 1, 2001, United States)

eCRM a can of worms?
(Communicate, June 1, 2001, United Kingdom)

May 2001

CRM vendor Kana canceling hosted services
(InfoWorld, May 24, 2001, United States)

RightNow Technologies, eSupportNow Integrate Self-Service And Customer Analysis Solutions
(Technology Marketing Corporation (tmcnet.com), May 14, 2001, United States)

Man spricht deutsch
(CRM Forum, May 14, 2001, Germany)

A Ready Reference For Your Customers
(Call Center Magazine, May 7, 2001, United States)

RightNow Technologies'
(Call Center Magazine, May 7, 2001, United States)

RIGHT ON, RIGHTNOW
(e-Customer Alert, May 3, 2001, United States)

Alliance - Global dot com puts faith in RightNow
(Customer Relationship Management, May 2, 2001, United Kingdom)

Making relationships that last
(Financial IT, May 1, 2001, United Kingdom)

Customer DIY
(Information Age, May 1, 2001, United Kingdom)

April 2001

Service bots are hot
(eWeek, April 16, 2001, United States)

Vendors, users grapple with CRM shakeout
(Network World, April 16, 2001, United States)

Vendors, users grapple with CRM shakeout
(InfoWorld, April 13, 2001, United States)

Annual Soft·Letter 100 Report
(Softletter, April 10, 2001, United States)

Start-Up ohne Börsengang erfolgreich
(CRM Forum, April 9, 2001, Germany)

Just help yourself
(Customer Service News (UK), April 1, 2001, United Kingdom)

March 2001

Convergys Extends eCRM Capabilities With RightNow's Web-Based Knowledge Management Technology
(Technology Marketing Corporation (tmcnet.com), March 26, 2001, United States)

Alternativen: Ideen-Vielfalt online
(ZDNet Deutschland, March 1, 2001, Germany)

Growing pains of dotcom start ups
(Computer Weekly 360°, March 1, 2001, United Kingdom)

Growing pains
(Computer Weekly 360°, March 1, 2001, United Kingdom)

Email saturation
(Information Age, March 1, 2001, United Kingdom)

EasyRentacar on road to success
(Customer Contact Solutions, March 1, 2001, United Kingdom)

Web management
(Communications News, March 1, 2001, United Kingdom)

Software - RightNow adds web support
(Customer Relationship Management, March 1, 2001, United Kingdom)

Self help right-on at car rental firm
(Customer Service News (UK), March 1, 2001, United Kingdom)

February 2001

Home, home on the range
(Computer Weekly 360°, February 20, 2001, United Kingdom)

The Best Call Center Products Of 2000
(Call Center Magazine, February 5, 2001, United States)

Web support eases email burden
(IT Week, February 5, 2001, United Kingdom)

Dem Kunden auf der Spur
(Network World Germany, February 2, 2001, Germany)

EasyRentacar : dual control
(The Customer Report, February 1, 2001, United Kingdom)

January 2001

Self-Help Saves Money
(Internet Week, January 29, 2001, United States)

Service Right Now!
(Micro Computer Mart, January 11, 2001, United Kingdom)

Customer Inter@ction Solutions Products Of The Year
(Technology Marketing Corporation (tmcnet.com), January 10, 2001, United States)

The Brain Trust
(Call Center Magazine, January 5, 2001, United States)

Santa Who?
(Technology Marketing Corporation (tmcnet.com), January 2, 2001, United States)

Solutions of the World: Part II
(CRM Magazine, January 1, 2001, United States)

The Power Of Knowledge Management Software
(Call Center Magazine, January 1, 2001, United States)

Aon gambles on client solution
(Customer Relationship Management, January 1, 2001, United Kingdom)

RightNow supports AonLine
(Insurance Technology, January 1, 2001, United Kingdom)

December 2000

Taking The Business Elsewhere
(Information Week, December 11, 2000, United States)

Quip! quickens speed of response
(Computing, December 7, 2000, United Kingdom)

November 2000

apps briefs
(Network World, November 27, 2000, United States)

Right here, right now at Aon
(Insurance Times, November 23, 2000, United Kingdom)

Use CRM intelligently or lose your customers
(Computer Weekly 360°, November 21, 2000, United Kingdom)

Use CRM intelligently or lose your customers
(MicroScope, November 21, 2000, United Kingdom)

Web CRM Lends Customers A Hand
(Internet Week, November 14, 2000, United States)

RightNow Technologies Upgrades Its Web Customer Service Solution
(Technology Marketing Corporation (tmcnet.com), November 14, 2000, United States)

Tools Help Personalize The Customer Experience
(Information Week, November 13, 2000, United States)

Tool offers self-help to site users
(Federal Computer Week, November 13, 2000, United States)

Big Risks. Even Bigger Rewards
(Computerworld, November 13, 2000, United States)

October 2000

Web Call Centers Benefit Customers And Businesses
(Information Week, October 23, 2000, United States)

On Call
(Internet Week, October 23, 2000, United States)

Air Force hands controls to information seekers
(Network World, October 16, 2000, United States)

Keeping Up With Customer Support
(Call Center Magazine, October 5, 2000, United States)

New Product Profiles
(Call Center Magazine, October 5, 2000, United States)

Four New Tools For CRM And The Web
(Technology Marketing Corporation (tmcnet.com), October 5, 2000, United States)

Mind Reader
(CIO Magazine, October 2, 2000, United States)

Airlines take off on web with RightNow
(Customer Contact Solutions, October 2, 2000, United Kingdom)

September 2000

Bowing To The Partners
(Technology Marketing Corporation (tmcnet.com), September 29, 2000, United States)

The Human Side of Call Centers in High-Tech Companies
(Call Center Magazine, September 5, 2000, United States)

Empowering Customers With An Organic Knowledge Base
(Technology Marketing Corporation (tmcnet.com), September 5, 2000, United States)

Emerging Technology
(CIO Magazine, September 1, 2000, United States)

Web-enabled call centres key to customer loyalty
(Customer Management, September 1, 2000, United Kingdom)

August 2000

Call centers feeling Web's impact
(Network World, August 21, 2000, United States)

RightNow Technologies' Web 3.2
(Call Center Magazine, August 5, 2000, United States)

July 2000

Poor Customer Service Cost E-Tailers $6 Billion in '99
(InternetNews.com, July 7, 2000, United States)

June 2000

RightNow Enhances Customer-Service Suite
(InternetNews.com, June 15, 2000, United States)

May 2000

Polaroid Develops Instant Customer Service Online
(CC News, May 2, 2000, United States)

April 2000

What Wired Women Want: Part 2
(Click Z Network, April 5, 2000, United States)

C@LL CENTER CRM Solutions Call Center News
(Technology Marketing Corporation (tmcnet.com), April 4, 2000, United States)

March 2000

Users Take Cautious Approach To Application Service Providers
(Information Week, March 27, 2000, United States)

In Search Of CRM
(Technology Marketing Corporation (tmcnet.com), March 27, 2000, United States)

ASPs Answer Customer Service Message Deluge
(Computerworld, March 13, 2000, United States)

February 2000

The 2000 CRM Excellence Award
(Technology Marketing Corporation (tmcnet.com), February 24, 2000, United States)

People&Places
(Technology Marketing Corporation (tmcnet.com), February 8, 2000, United States)

RightNow Technologies Announces Fully Integrated Web Customer Service Suite
(Technology Marketing Corporation (tmcnet.com), February 1, 2000, United States)

January 2000

RightNow To Debut New Version Of Its Customer Care System
(Internet Week, January 28, 2000, United States)

Get the Right Answer, RightNow
(Computerworld, January 17, 2000, United States)

VC Buzz - $152.85 Million in Today's Deals
(InternetNews.com, January 14, 2000, United States)

New CRM Technologies
(Click Z Network, January 5, 2000, United States)

December 1999

Sales And Customer Service Get Simpler
(Information Week, December 27, 1999, United States)

Measuring Customer Satisfaction on the Web
(Support Industry.com, December 20, 1999, United States)

C@LL CENTER CRM Solutions™ Magazine's 1999 Products Of The Year
(Technology Marketing Corporation (tmcnet.com), December 16, 1999, United States)

High-tech Paradise Lost
(Boston Globe, December 16, 1999, United States)

RightNow® Releases Knowledge-Based E-Mail System
(ent online, December 13, 1999, United States)

November 1999

Robot Customer Help Rep
(Information Week, November 29, 1999, United States)

E-Service: What’s That?
(Click Z Network, November 12, 1999, United States)

Accumulated Knowledge Drives RightNow Web™ 3.0
(Call Center Magazine, November 1, 1999, United States)

October 1999

Just the FAQs: Two Interactive Systems
(webreview.com, October 22, 1999, United States)

Eight Secrets For Successful E-Service
(Technology Marketing Corporation (tmcnet.com), October 1, 1999, United States)

Reaching Out for Help
(CIO Magazine, October 1, 1999, United States)

Are You Satisfied?
(Entrepreneur.com, October 1, 1999, United States)

September 1999

E-Service At Hub Of Online Push
(Information Week, September 27, 1999, United States)

RightNow® Technologies Announces RightNow Web™ 3.0
(CIO Magazine, September 20, 1999, United States)

RightNow® puts service in customers' hands
(ZDNet, September 20, 1999, United States)

Two-Way Conversation
(Information Week, September 13, 1999, United States)

Tool Taps FAQs For Better Support
(Internet Week, September 13, 1999, United States)

Just the FAQs: Software provides automatic answers to stakeholders’ questions
(eSchool News, September 1, 1999, United States)

August 1999

Oracle's Data Appliance Scores with Testers
(Network World, August 23, 1999, United States)

June 1999

Just the FAQs: Software provides automatic answers to stakeholder questions
(eSchool News, June 14, 1999, United States)

ISP cuts the ties that bind
(ZDNet, June 14, 1999, United States)

Young, Rich, Now What?
(San Francisco Chronicle, June 4, 1999, United States)

May 1999

Knowledge bases on the Web
(Call Center Magazine, May 1, 1999, United States)

April 1999

Customer service is happening RightNow®
(ZDNet, April 12, 1999, United States)

RightNow® Technologies RightNow Web™
(Call Center Magazine, April 4, 1999, United States)

Managing Customer Feedback
(Web Monkey, April 2, 1999, United States)

March 1999

Ben & Jerry's: Serve Yourself on Site
(Computerworld, March 8, 1999, United States)

No More Waiting
(SmallBusinessComputing, March 1, 1999, United States)

February 1999

How Can We Help You Online Today?
(Click Z Network, February 3, 1999, United States)

RightNow® Technologies Introduces RightNow Web™ 2.1
(Customer Inter@ction Solutions, February 1, 1999, United States)

Self-Service FAQs for Web Customers
(Call Center Magazine, February 1, 1999, United States)

Just the FAQs, Ma'am
(CIO Magazine, February 1, 1999, United States)

RightNow® Technologies Recent Releases
(TechWeb News, February 1, 1999, United States)

RightNow Web™ 2.0 Ranks Customer Service FAQ Entries
(Network Magazine, February 1, 1999, United States)

December 1998

Web Self-Service
(Information Week, December 21, 1998, United States)

RightNow Technologies' RightNow Web 2.0
(Call Center Magazine, December 9, 1998, United States)

November 1998

Right Now Web
(Click Z Network, November 12, 1998, United States)

Help Desk Grows With Use
(ZDNet, November 2, 1998, United States)

October 1998

Help Yourself Right Now
(Internet Week, October 19, 1998, United States)

Web-Based Options Abound
(Computerworld, October 12, 1998, United States)

Users tap RightNow Web™ 2.0
(ZDNet, October 12, 1998, United States)

April 1998

IT Finds New Web Partners
(Internet Week, April 27, 1998, United States)

March 1998

RightNow® improves e-mail flow
(ZDNet, March 28, 1998, United States)

February 1998

Tool Kit Eases Web Inquiry Load
(ZDNet, February 28, 1998, United States)

November 1997

RightNow Offers Web-Based Tool
(Computerworld, November 10, 1997, United States)