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RightNow CRM Suite

Packages

CRM is not one-size-fits-all. With over a decade of CRM experience, RightNow® has developed an easy framework for pricing and product packaging that fits most customers as a starting point. Additonal functionality is available through dozens of modules that work with one, two, or all three of our on demand CRM software solutions for service, sales, and marketing. Prices start at $100 per user per month.

Our Standard Suite Package is a complete, on demand CRM solution for customer service and sales. In additon to customer service and sales, our Enterprise Suite Package includes marketing and feedback, plus a range of extended features and functions within the service and sales offerings. The Enterprise Contact Center Suite Package consolidates the critical functionality required by contact centers into one easy-to-consume, value rich package.

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Standard Suite Package

Our Standard Suite Package offers a complete customer service and sales automation solution. Leveraging a common knowledge foundation, these CRM products work together to provide a single, unified view into all customer interactions across your service and sales organizations—ideal for companies whose agents may cross-sell or up-sell. Your sales organization will know whether a prospect has had any service issues and support agents can easily flag and route revenue opportunities. Global language support is available in 33 languages and dialects.

Enterprise Suite Package

Our Enterprise Suite Package provides all of the products and functionality included in the Standard Suite Package with the addition of RightNow Marketing™ and the RightNow Feedback™ modules. Enhanced features of our service and sales products are also included with the Enterprise Suite Package. Global language support is available in 33 languages and dialects.

Enterprise Contact Center Suite Package

Our Enterprise Contact Center Suite Package consolidates critical contact center solution functionality required by contact centers into one easy-to-consume offering, which maximizes agent productivity to deliver a great customer experience across channels. It provides full RightNow Service, RightNow Marketing, RightNow Sales, and RightNow Feedback functionality along with critical features, such as Chat, Agent Scripting, Guided Assistance, and other features that are essential to enterprise contact centers.

Extend Functionality With Modules

Easily grow your on demand CRM solution through the extended functionality available with our modules. A brief description of some of our most popular modules:

  • Chat—Connect with customers in real-time, use the knowledge base for best answers
  • Connect—Integrate RightNow CRM with existing applications, business processes, CTI/communications infrastructure and external web sites
  • CTI—Integrate phone and web channels seamlessly
  • Locator—Allow customers to find store locations and directions by web or phone
  • Voice—Interactive Voice Recognition solution allows customers to find what they need using their voice rather than inflexible touch-tone menus

View a full list of features across all our modules.

  • RightNow CRM Suite

    The RightNow CRM Suite can be tailored specifically to your needs.
    Our suite of on demand CRM software is made up of the three applications below.  Several industry solutions are also available. Find Out How

    • RightNow Service™

      RightNow Service is built around a self-learning knowledge base. It improves customer service through a multi-channel agent desktop that includes phone, chat, feedback, web self-service, and email management.

      Find Out How

    • RightNow Marketing™

      Our marketing automation application allows you to proactively communicate with your customers and fully tap the power of the web and email to enable personalized communications.

      Find Out How

    • RightNow Sales™

      RightNow Sales provides a unified view into all customer interactions, whether they are used by sales representatives or your revenue generating service agents.

      Find Out How

    • Industry Solutions

      With thousands of successful client deployments under our belt, we took those industry-specific best practices and designed them into our solutions.

      Find Out How
  • Clients & Awards

    Clients & Awards
    Discover how RightNow's 1,900 global clients deliver exceptional customer experiences while strengthening their bottom line. Find Out How

    • Client Showcase

      Browse through case studies featuring RightNow solutions in action to learn about our clients’ success stories.

      Find Out How

    • Client Awards

      Many of our clients receive recognition for their customer experience initiatives from industry-related, and even sometimes unexpected, sources.

      Find Out How
  • Technology

    Technology
    With little or no IT overhead, RightNow’s on demand CRM applications deliver quick ROI and value through faster implementations, smarter integration tools, and increased efficiencies while satisfying the most demanding business requirements. Find Out How

  • Services

    Services
    RightNow has one of the highest client retention rates in the CRM industry, thanks in large part to our great employees and time-tested processes.  Our flexible service offerings are designed to put both of these to work for you. Find Out How

  • Company

    Company
    RightNow provides on demand customer relationship management (CRM) software that helps our clients provide great customer experiences across all customer interaction points while reducing operating costs. Find Out How