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RightNow CRM Suite

Analytics

When you use RightNow’s on demand CRM applications for service, marketing, or sales you’re going to be gathering important information about customer opinions and experiences. To really leverage that information to support better business decisions, you’ll need a way to easily analyze that data and share it across your organization. RightNow Analytics™, our business analytics software, is the key to capturing, analyzing and distributing information about your customers’ interactions with your company. The result is greater business insight and support for rapid response to consumer needs.

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Analytics

Works with these RightNow applications:

  • RightNow Service
  • RightNow Sales
  • RightNow Marketing

What Is The Analytics Module?

RightNow Analytics is designed to work with our on demand CRM applications to make visibility into consumer interactions with your company simple. It’s easy enough for novices to use, and provides more than 300 standard CRM analytics reports to help you measure your most critical performance metrics and quickly respond to changing business conditions. With an easy drag-and-drop design, custom reports and dashboards can be easily built and shared.

It’s not enough to know what your customers are thinking. Whether you are in your company’s contact center or marketing department, RightNow Analytics can help you do something with the knowledge that you gain—for your customers’ benefit.

RightNow Analytics features at a glance:

  • Easy to use, drag and drop report and dashboard custom design capabilities
  • Report and dashboard design centers
  • Schedule execution and delivery of reports based on selectable time intervals
  • Role-based CRM analytics embedded throughout the application provide actionable knowledge where and when they are most needed
  • Customize homepages and workspaces with reports and dashboards targeted to needs of user roles or individual users
  • Comprehensive library of pre-built, role-based reports and dashboards for service, marketing, sales, customer feedback, and other functions

  • RightNow CRM Suite

    The RightNow CRM Suite can be tailored specifically to your needs.
    Our suite of on demand CRM software is made up of the three applications below.  Several industry solutions are also available. Find Out How

    • RightNow Service™

      RightNow Service is built around a self-learning knowledge base. It improves customer service through a multi-channel agent desktop that includes phone, chat, feedback, web self-service, and email management.

      Find Out How

    • RightNow Marketing™

      Our marketing automation application allows you to proactively communicate with your customers and fully tap the power of the web and email to enable personalized communications.

      Find Out How

    • RightNow Sales™

      RightNow Sales provides a unified view into all customer interactions, whether they are used by sales representatives or your revenue generating service agents.

      Find Out How

    • Industry Solutions

      With thousands of successful client deployments under our belt, we took those industry-specific best practices and designed them into our solutions.

      Find Out How
  • Clients & Awards

    Clients & Awards
    Discover how RightNow's 1,900 global clients deliver exceptional customer experiences while strengthening their bottom line. Find Out How

    • Client Showcase

      Browse through case studies featuring RightNow solutions in action to learn about our clients’ success stories.

      Find Out How

    • Client Awards

      Many of our clients receive recognition for their customer experience initiatives from industry-related, and even sometimes unexpected, sources.

      Find Out How
  • Technology

    Technology
    With little or no IT overhead, RightNow’s on demand CRM applications deliver quick ROI and value through faster implementations, smarter integration tools, and increased efficiencies while satisfying the most demanding business requirements. Find Out How

  • Services

    Services
    RightNow has one of the highest client retention rates in the CRM industry, thanks in large part to our great employees and time-tested processes.  Our flexible service offerings are designed to put both of these to work for you. Find Out How

  • Company

    Company
    RightNow provides on demand customer relationship management (CRM) software that helps our clients provide great customer experiences across all customer interaction points while reducing operating costs. Find Out How